Honda of Thornhill

We had an amazing experience at Thornhill Honda! From start to finish, everything was smooth, professional, and stress-free. A huge thank you to Ianna for taking such great care of us. She was pa From start to finish, everything was smooth, professional, and stress-free. A huge thank you to Ianna for taking such great care of us. She was patient, knowledgeable, and genuinely made sure we felt comfortable with every step of the process. She answered all our questions clearly and never pressured us, which we really appreciated. The whole team at Thornhill Honda made us feel welcome and valued. You can tell they truly care about their customers. We are very happy with our new vehicle and the service we received. Highly recommend Thornhill Honda—especially Ianna—if you’re looking for a great car-buying experience! Thank you again! More

Friendly staff, good advice , great customer service, price could be comparative, I am customer for my 4 th car price could be comparative, I am customer for my 4 th car More

A very disappointing experience with Honda Thornhill. The staff were unhelpful and showed little interest in following up on anything. If you want to waste your time and deal with people who don’t seem The staff were unhelpful and showed little interest in following up on anything. If you want to waste your time and deal with people who don’t seem to care, this is the place to go. It’s been three days and they still haven’t been able to replace a single regular tire. I have no idea how much longer it will take. There’s been no coordination or communication — my calls and messages have been completely ignored. Overall, a very poor experience with this dealership. Definitely not recommended. More

Have been getting service done for many years but am disappointed with the hidden “admin fee” of 15.49 plus tax which works out to more than 10% of the cost of my oil change. At no point until you pick disappointed with the hidden “admin fee” of 15.49 plus tax which works out to more than 10% of the cost of my oil change. At no point until you pick up your car is this fee mentioned but anyone -When booking the appointment/ checking in at the kiosk. Feels sneaky the way the line item is added to the invoice. When I went to ask about it while picking up my car I was told it was implemented roughly a month ago to cover costs. Ever since changing from Sisley to Thornhill Honda they’ve gone downhill. Double check your invoice for extra fees More

I just recently traded my car on Honda thornhill which i also bought it as brand new. On the beginning they are so good and so all, but once the deal is done, you are no longer valuable to them. I went to f also bought it as brand new. On the beginning they are so good and so all, but once the deal is done, you are no longer valuable to them. I went to follow up about the problem with the car i got, they keep on passing on different people and they said thet will call back on 10 minutes but never called. I keep on calling them but they dont answer calls already. This is the worst honda dealership I've been with. I will never recommend this branch. You will regret it I guarantee you. More

I was sold a used car 2021 Honda CRV. They were super friendly and efficient when I was buying the car and guaranteed me they inspected it and brought it up to top shape. I was so convin They were super friendly and efficient when I was buying the car and guaranteed me they inspected it and brought it up to top shape. I was so convinced I did not buy the extended warranty. Big mistake. 2 months later the car completely broke down and I took it to another Honda dealership where they reviewed the car and found out the car was in such bad shape that it needs a new top half of the engine. Cost more than half of the car's worth in repairs. I called the honda dealership in Thornhill and the same sales agent manager was rude, aggressive and said it doesn't matter they sold me a lemon it was my problem and my belief in them was a judgement call based on how friendly, professional and convincing they were. He also told me I should get a lawyer. I assume they do this to a lot of people so they were very well versed in treating a previous customer with such hostility. My options is to get a lawyer and find other people who were abused by these people to raise awareness to avoid this dealership. Not a decent way to make money. More

I have a very horrible experience with Honda Thornhill at Steeles avenue yesterday Tuesday 17th December 2024. The story started on Saturday 14th Dec when my Honda Civic 2022 broke down around 1pm while Steeles avenue yesterday Tuesday 17th December 2024. The story started on Saturday 14th Dec when my Honda Civic 2022 broke down around 1pm while driving at the intersection (York Mills & Bayview). I called Honda Roadside assistance and they arranged a towing vehicle. The towing vehicle never showed up until 6pm. On Monday 16th Dec, I called Honda Thornhill at exactly 11am to ask about the update of my car, they said they never received the car that I should call roadside assistance or the towing company where they dropped it. I called the Roadside assistance and they put me on hold to ask the towing company where the car was dropped. The towing company told them it was dropped at Honda Thornhill service gate. I called Honda Thornhill back to inform them, they said they will search and call me back in 1hour. I waited and called back after 1hr30mins and they said they never received the car. To cut this long story short, I called honda Thornhill about 10 different times and also called Honda roadside assistance about 5times on Monday for the whereabout of car. Just imagine the mental stress I was going through during this time. At about 4;30pm when I called again, I was told they just found the car in the garage but they don’t have the key. This is a long unpleasant scenario, but to cut it short., i called Honda Thornhill the next day - Tuesday 17th Dec for update at 10am, but they said they don’t still have the key. Because of that, I immediately leave my work and go there myself. When I got there, I met one of the service advisor and he was telling me to be calm and think of where the key could be…I became angry and later, one of their manager called “MARLON LOPEZ” invited me to his office. I sat with him and they later brought the key. They said it was a mixed up and they just found the key. They said they are currently diagnosing my car and I should be patient. He kept walking in and out. Then after about 1hr in his office, he walked inside with 2police men, and the policemen said that I was trespassing. I tried to explain but he said Marlon Lopez said I bought the car from Toronto Honda, so I should call roadservice assistance to tow my vehicle back there. For the record, I bought this car in May 2024 from Toronto Honda with extended warranty and all categories of coverage/protections. The policemen even threaten to handcuff me if I don’t leave immediately. I was harrsassed for being a customer of honda. I was embarrassed because a 2022 car I bought with all warranties broke down while driving in the middle of the road. Honda Thornhill and Marlon Lopez could not show professionalism of the whereabout of my car for days and keys, yet I was the customer that suffer for their inefficiencies. I swear, this is the most horrible experience of my life from Honda Thornhill. I paid for disgrace with my money because I patronized Honda. I Will Never Recommend “HONDA THORNHILL” to my enemies, talkless of my friend! I still feel cheated and abused right now. Honda Thornhill and Marlon Lopez could not do their job to properly keep record/track of my car in their custody since Saturday and I am the customer that still suffer police harassment. This is the height of Zero Customer relation. Zero Empathy. Zero Professionalism. Wrong and Abuse of Office with the use of uniform men. I am so sad and pained! I won’t be surprise if you still come and harass me with my review, because you already harassed me at your office. Please don’t patronize Honda Thornhill and learn from my horrible experience! More

I feel compelled to share my experience at Honda of Thornhill which unfortunately fell far below expectations. Upon our arrival, it quickly became evident that professionalism was not a priority fo Thornhill which unfortunately fell far below expectations. Upon our arrival, it quickly became evident that professionalism was not a priority for our salesman. Amir was preoccupied with texting throughout our visit, leaving us feeling overlooked and unimportant. This lack of engagement was not only frustrating but also indicative of poor customer service. Additionally, his demeanor was quite off-putting; we found him to be rude and dismissive. What made the situation even more uncomfortable was his repeated, inappropriate glances at my wife, which we found unsettling. To top it off, the hickeys on his neck were hard to ignore and certainly did not project a professional image. In summary, our experience at Honda of Thornhill was disappointing, and I cannot recommend this dealership based on the service we encountered. A respectful and professional attitude is essential in any customer-facing role, and sadly, that was missing during our visit. More

Just picked up my CRV Sport this morning, my product advisor is Ianna, she is knowledgeable and much passionated, anyone is looking into a new or used vehicle, she's definitely a great help, recommended advisor is Ianna, she is knowledgeable and much passionated, anyone is looking into a new or used vehicle, she's definitely a great help, recommended. More