20 Ontario BMW Dealers

Great service and Anthony was amazing! - Markuddnrudnm

Great service and Anthony was amazing! He provided all the information and details. I highly recommend him as a sales rep

Great service! - Charleslai0

Great service! Advisor kept us informed all the way and fast turnaround and awesome service!!

Start to finish excellent job with sales service and - Jfwolfe

Start to finish excellent job with sales service and business office. Would use again. Erik excellent in sales even answering a text on his day off. Steve in service will go beyond to help you with what you need. Jennil in the business of found me an excellent opportunity for winter tires and rims. And Alex who explained set up and walked us through the car end to end. Overall an excellent team

So amazing and great team to deal with They deal with - Dina Naser

So amazing and great team to deal with They deal with you like a family members

Always the best service. - waitsonsw

Always the best service. Staff are friendly and accommodating and they make the vehicle buying experience a very positive experience.

clean with friendly staff. - JH34

clean with friendly staff. the service was quick and thorough. the whole process was straightforward and the lounge was comfortable. pleasant first experience

Expeditious service performed by a courteous staff; I - denismaftei

Expeditious service performed by a courteous staff; I keep congratulating myself for having purchased extended (6 years) warranty. It makes everything simpler and gives me peace of mind.

Gary and Frances are both great! - R.N.

Gary and Frances are both great! Make sure you work with them. Very helpful people.

Otto's is a well run dealership with excellent staff and - jim.dark

Otto's is a well run dealership with excellent staff and service . Lots of inventory and they look after all you needs

One of the best dealership for me and my family, I’ll - Djoko

One of the best dealership for me and my family, I’ll stay with them forever!

Service was done smoothly by my service provider Jon Ng - Susmita

Service was done smoothly by my service provider Jon Ng and best part is there was drop off and pick up.

The BMW London dealership provided friendly, and - scollardcheryl

The BMW London dealership provided friendly, and exceptional customer service during my decision to trade my vehicle in and purchase a new one.

From purchasing to financing to meeting my needs in - michael_martin_21

From purchasing to financing to meeting my needs in service. Well done. Thank you very much

Wonderful experience at the dealership. - Sitaram

Wonderful experience at the dealership. Very friendly & helpful staff. Walid was awesome in helping us find the right car, and at the right price!

I’m very grateful that I got to meet Lesley livingston - Joefarrugia21

I’m very grateful that I got to meet Lesley livingston she had taken time out of her busy schedule to talk to me about my situation she assured me she was going find a solution and she did after 20 minutes she came back with two solution and said she was going to submit them to bmw after a few days she gave me fantastic results from bmw I’m very grateful for the time and patience Lesley had spent on my dilemma I’ve never had this much attention from any dealership before I’m so thankful that I went to BUDDS BMW and met the team I highly recommend BUDDS BMW to everyone it is truly a amazing dealership And thanks again to Lesley for making my experience joyful

Kirk was a very helpful informative sales representative. - Joachim

Kirk was a very helpful informative sales representative. Michael was great at showing all the options on delivery.

I HAD A VERY, VERY, VERY BAD EXPERIENCE NOT ONLY WITH - kedwai

I HAD A VERY, VERY, VERY BAD EXPERIENCE NOT ONLY WITH THIS DEALERSHIP AT BUDDS HAMILTON BUT ALSO WITH THE DEALER MANAGER DONN WALMESLY. I AM HIGHLY FRUSTRATED AND REGRET THE DAY I WENT TO THIS DEALER TO A BUY MY BMW 530I. I ALWAYS HAD A VERY HIGH OPINION ABOUT THE BMW AND WAS ALWAYS UNDER THE IMPRESSION THAT THE BMW AND THEIR DEALERS STAND BEHIND EVERY CAR THEY SELL BUT UNFORTUNATELY I FOUND OUT THE HARD WAY THAT, THIS WAS NOT TRUE. WHEN I PURCHASED MY BMW 530I 2022 MODEL IN SEPTEMBER, 2022 , I WAS SUPPOSED TO GET OTHER FEATURES LIKE AUTO REVERSE PARKING, PARK ASSIST AND KICK OPEN THE TRUNK FEATURE. THE SALESMAN, WHOSE NAME WAS SHAYNE, TOLD ME THAT THE FEATURE ( KICK OPEN THE TRUNK) IS NOT AVAILABLE DUE TO THE SHORTAGE OF THE CHIPS, TO WHICH I AGREED. WITH REGARDS TO THE REST OF THE FEATURE WHICH IS VERY DEAR TO ME AND WAS MUST TO HAVE IS NOT THERE IN THE CAR AS WELL. SO WHEN I WENT TO SEE THE MANAGER, WHOSE NAME IS DONN WALMESLY, HE WAS TRYING TO PROTECT HIS SALESMEN , WHO HAS ALREADY LEFT NOW AND INSTEAD OF SHOWING SOME EMPATHY TOWARDS ME, HIS MAIN ARGUMENT CENTERED AROUND PROTECTING HIS SALES GUY AND THE BOTTOM LINE OF THE COMPANY AND HE ABSOLUTELY REFUSED TO DO ANYTHING ABOUT IT IN PRINCIPAL. WHAT A POOR CUSTOMER SERVICE WHICH I NEVER EXPECTED FROM A BMW DEALER. THE SALESMAN SHOULD HAVE MENTIONED THIS TO ME THAT THE MOST IMPORTANT FEATURES ( PARK ASISST AND AUTO REVERSE PARKING ARE NOT IN THIS MODLE AND THAT I HAVE TO PAY EXTRA TO GET THAT FEATURE, WHICH THE ABOVE SALES MANAGER WAS EXPLAINING TO ME. BUT THIS DOESN'T HELP ME AT ALL NOW AS NOW I CAN'T HAVE THOSE FEATURES EVEN IF I WANT TO PAY FOR IT. THIS DEALER MANAGER WAS BUSY PROTECTING HIS SALES GUY AND TALKING ABOUT PROTECTING THE BOTTOM LINE OF THE COMPANY AND REFUSED TO COME UP WITH ANY SOLID SOLUTION AND PROTECT THE REPUTATION OF BMW. WHAT A SHAME FOR A BMW DEALER AND EVEN WORSE FOR BMW COMPANY AS A WHOLE. I PLAN TO TAKE IT UP WITH BMW CANADA AND THEIR SENIOR MANAGEMENT IN GERMANY. PROBLEM #2 I HAD PAID AROUND $10,000 BUYING ALL THE FEATURES LIKE RUST PROOFING, FABRIC PROTECTION TO NAME A FEW AND IN FACT BOUGHT ALL PROTECTION PLAN RECOMMENDED BY THE FINANCE MANAGER, SHANON. I ALSO BOUGHT AN EXTENDED WARRANTY FOR THREE YEARS FOR WHICH I PAID $4800 WITH AN UNDERSTANDING THAT THIS EXTENDED WARRANTY WILL BE TRANSFERRED TO MY NEXT CAR WHICH I MIGHT LEASE AFTER 4 YEARS. WHEN I BROUGHT UP THIS POINT JUST TO BE SURE OF MY UNDERSTANDING, THE MANAGER DECLINED TO ACCEPT THAT TOO, EVEN THOUGH THE FINANCE MANAGER, SHANON TOLD HIM, IN FRONT OF ME DURING THE MEETING, THAT MY UNDERSTANDING ABOUT THE TRANSFER OF THE EXTENDED WARRANTY WAS CORRECT BUT THIS MANAGER WAS SO STUBBORN AND WAS NOT WILLING TO ACCEPT IT AND HE CAME UP WITH HIS UNIQUE MATHMATICAL FORMULA TO AVOID ACCEPTING THE RESPONSIBILITY FOR THE SAME TOO. WHAT A DISASTER FROM THE SALESMAN TO THE FINANCE TEAM TO THE MANAGER. ALL THE MANAGER DID WAS TO BLAME IT ON MISCOMMUNICATION- GREAT JOB-- WELL DONE. SO NOW I HAVE DECIDED TO CALL THE BMW HEAD OFFICE IN CANADA AND GERMANY AND LETS SEE WHAT HAPPENS. IF I LISTEN TO THE MANAGER I SHOULD NOT BE EVEN CONTACTING THEM AS ACCORDING TO HIM THEY ( BMW COMPANY) WILL TURN A DEAF EAR TO MY PROBLEM AND REDIRECT ME BACK TO THE DEALER. I HOPE IT DOESN'T HAPPEN THAT WAY AS MY ENTIRE PERCEPTION OF BMW AS A COMPANY AND AS A MANAGEMENT WILL GO DOWN THE DRAIN. I WILL PRAY THAT I DON'T HAVE THE SAME EXPERIENCE LIKE THE ONE I HAD WITH THE DEALER. OVER ALL A VERY BAD DEALERSHIP IN TERMS OF MANAGEMENT AND CUSTOMER SERVICE. THE MANAGER HAS NO CLUE OF WHAT THE CUSTOMER SERVICE IS ALL ABOUT AND HOW TO RETAIN THE CUSTOMER BASE. WITH THIS EXPERIENCE, I WILL NEVER RECOMMEND ANY ONE OR EVEN DARE TO BUY A SECOND CAR THROUGH THIS DEALER AND NOT EVEN A BMW IF MY PROBLEM IS NOT ATTENDED AND ADDRESSED BY BMW. I AM DISAPPOINTED WITH THE ATTITUDE AND THE CUSTOMER SERVICE OF THE THIS DEALER, HOPE I DON'T FACE THE SAME FROM BMW COMPANY WHEN I TAKE IT UP WITH THEM

I go here for the competent service on my 2007 525 series - Johnny

I go here for the competent service on my 2007 525 series sedan…always excellent!

I was aware this dealership didn't have a great - Quaze22

I was aware this dealership didn't have a great reputation in the past, but I have found it absolutely excellent (I think it has had new ownership since before I dealt with them). Fernando Transmundi has been an absolute pleasure to work with. I've also found their service to be honest and reliable. I had purchased some additional insurance coverage for my leased vehicle, and they took care of a very nasty door ding under that coverage--which was greatly appreciated, bc I didn't even realize it would be covered, and just asked them to price the repair out of curiosity before I took it elsewhere! I'd definitely purchase from them again, as they've been a pleasure.