20 Ontario BMW Dealers

Buying a vehicle can be stressful. - Sam J

Buying a vehicle can be stressful. But Bobby’s knowledge, honest and direct approach makes it an enjoyable experience. This is my second transaction with Bobby and will certainly not be my last.

Great service. - Viv

Great service. Staffs are friendly and pick up and drop off services are quick too

Great team who are very personable, knowledgeable, - Rosalie Farina

Great team who are very personable, knowledgeable, helpful and passionate about their products. Impressed with how they get along and support one another .

Always the best service. - waitsonsw

Always the best service. Staff are friendly and accommodating and they make the vehicle buying experience a very positive experience.

I highly recommend BMW Windsor. - syed Samsair

I highly recommend BMW Windsor. Gus and Zeyad’s customer service is second to none. They always took the time to answer any questions I may had and provided me with all the options available.

efficient , timely , knowledgeable , courteous , helpful - Valter

efficient , timely , knowledgeable , courteous , helpful , they provide overall excellent service , and are polite and responsive

Great service department, very professional and included - michael.weinerich

Great service department, very professional and included all amenities to make the experience as pleasant as possible.

Great communication, Attention to all of my inquiries. - robertsstudios

Great communication, Attention to all of my inquiries. Smaller dealership that delivers great service. Easy to contact all service specialists.

Dealership has taken care of my vehicles for over 12 - frank

Dealership has taken care of my vehicles for over 12 years. I have had the same rep (Lee) throughout this term. Excellent customer service. Pfaff BMW has taken care of my needs and this is key to me.

Great service: Prompt response to requests, repairs done - maria

Great service: Prompt response to requests, repairs done with careful attention to detail and finished on time ,clear easy-to-understand reports, car returned clean, shuttle service. The fact that Otto's is family-owned shows in the way Service staff interact with BMW owners. At Otto's, Customer Service is elevated to Customer Care.

Failed to register vehicle, so BMW could not remotely - lawrence_g_smith

Failed to register vehicle, so BMW could not remotely unlock when needed $1500 in unauthorized charges i had to claw back Warranty in service date states May when it was in September Unauthorized $4k charged for Other FNI Fee , which is now being challenged Provided very little information regarding EV, such as Efficiency mode which is critical is you are low on power

Top notch experience and service at BMW Toronto. - Bart Bialasik

Top notch experience and service at BMW Toronto. Best there is in the area. Always leave there with a smile and appreciation for the fine craft. Beautiful vehicles that reflect the owner. One that appreciates class, performance, and top service.

First it was the respect,the communication the hassle - Jabarie

First it was the respect,the communication the hassle free and smoth sailing,sales guy matt for the win

I will say I was pleasantly surprised with the customer - Kathy

I will say I was pleasantly surprised with the customer service of all the staff that I encountered at your dealership, both in the day I had service as well as the day I came in to ask questions at the front desk. Everyone was professional , helpful and friendly, with myself, fellow staff and other clients. It seems like you have a wonderful team that cares for one another The service itself seems fine, and what needed doing was done in a timely manor. My only disappointment is that my car still randomly speaks in Mandarin. Thankfully Tristan heard it too and I’m not the crazy car lady. He set every thing to English and it still happened, so as per his instructions, I’m trying to identify a pattern so it can be investigated further.

The staff was friendly and very helpful and helped me - Bledar

The staff was friendly and very helpful and helped me order a new car exactly the way I wanted.

I’m very grateful that I got to meet Lesley livingston - Joefarrugia21

I’m very grateful that I got to meet Lesley livingston she had taken time out of her busy schedule to talk to me about my situation she assured me she was going find a solution and she did after 20 minutes she came back with two solution and said she was going to submit them to bmw after a few days she gave me fantastic results from bmw I’m very grateful for the time and patience Lesley had spent on my dilemma I’ve never had this much attention from any dealership before I’m so thankful that I went to BUDDS BMW and met the team I highly recommend BUDDS BMW to everyone it is truly a amazing dealership And thanks again to Lesley for making my experience joyful

Kirk was a very helpful informative sales representative. - Joachim

Kirk was a very helpful informative sales representative. Michael was great at showing all the options on delivery.

I HAD A VERY, VERY, VERY BAD EXPERIENCE NOT ONLY WITH - kedwai

I HAD A VERY, VERY, VERY BAD EXPERIENCE NOT ONLY WITH THIS DEALERSHIP AT BUDDS HAMILTON BUT ALSO WITH THE DEALER MANAGER DONN WALMESLY. I AM HIGHLY FRUSTRATED AND REGRET THE DAY I WENT TO THIS DEALER TO A BUY MY BMW 530I. I ALWAYS HAD A VERY HIGH OPINION ABOUT THE BMW AND WAS ALWAYS UNDER THE IMPRESSION THAT THE BMW AND THEIR DEALERS STAND BEHIND EVERY CAR THEY SELL BUT UNFORTUNATELY I FOUND OUT THE HARD WAY THAT, THIS WAS NOT TRUE. WHEN I PURCHASED MY BMW 530I 2022 MODEL IN SEPTEMBER, 2022 , I WAS SUPPOSED TO GET OTHER FEATURES LIKE AUTO REVERSE PARKING, PARK ASSIST AND KICK OPEN THE TRUNK FEATURE. THE SALESMAN, WHOSE NAME WAS SHAYNE, TOLD ME THAT THE FEATURE ( KICK OPEN THE TRUNK) IS NOT AVAILABLE DUE TO THE SHORTAGE OF THE CHIPS, TO WHICH I AGREED. WITH REGARDS TO THE REST OF THE FEATURE WHICH IS VERY DEAR TO ME AND WAS MUST TO HAVE IS NOT THERE IN THE CAR AS WELL. SO WHEN I WENT TO SEE THE MANAGER, WHOSE NAME IS DONN WALMESLY, HE WAS TRYING TO PROTECT HIS SALESMEN , WHO HAS ALREADY LEFT NOW AND INSTEAD OF SHOWING SOME EMPATHY TOWARDS ME, HIS MAIN ARGUMENT CENTERED AROUND PROTECTING HIS SALES GUY AND THE BOTTOM LINE OF THE COMPANY AND HE ABSOLUTELY REFUSED TO DO ANYTHING ABOUT IT IN PRINCIPAL. WHAT A POOR CUSTOMER SERVICE WHICH I NEVER EXPECTED FROM A BMW DEALER. THE SALESMAN SHOULD HAVE MENTIONED THIS TO ME THAT THE MOST IMPORTANT FEATURES ( PARK ASISST AND AUTO REVERSE PARKING ARE NOT IN THIS MODLE AND THAT I HAVE TO PAY EXTRA TO GET THAT FEATURE, WHICH THE ABOVE SALES MANAGER WAS EXPLAINING TO ME. BUT THIS DOESN'T HELP ME AT ALL NOW AS NOW I CAN'T HAVE THOSE FEATURES EVEN IF I WANT TO PAY FOR IT. THIS DEALER MANAGER WAS BUSY PROTECTING HIS SALES GUY AND TALKING ABOUT PROTECTING THE BOTTOM LINE OF THE COMPANY AND REFUSED TO COME UP WITH ANY SOLID SOLUTION AND PROTECT THE REPUTATION OF BMW. WHAT A SHAME FOR A BMW DEALER AND EVEN WORSE FOR BMW COMPANY AS A WHOLE. I PLAN TO TAKE IT UP WITH BMW CANADA AND THEIR SENIOR MANAGEMENT IN GERMANY. PROBLEM #2 I HAD PAID AROUND $10,000 BUYING ALL THE FEATURES LIKE RUST PROOFING, FABRIC PROTECTION TO NAME A FEW AND IN FACT BOUGHT ALL PROTECTION PLAN RECOMMENDED BY THE FINANCE MANAGER, SHANON. I ALSO BOUGHT AN EXTENDED WARRANTY FOR THREE YEARS FOR WHICH I PAID $4800 WITH AN UNDERSTANDING THAT THIS EXTENDED WARRANTY WILL BE TRANSFERRED TO MY NEXT CAR WHICH I MIGHT LEASE AFTER 4 YEARS. WHEN I BROUGHT UP THIS POINT JUST TO BE SURE OF MY UNDERSTANDING, THE MANAGER DECLINED TO ACCEPT THAT TOO, EVEN THOUGH THE FINANCE MANAGER, SHANON TOLD HIM, IN FRONT OF ME DURING THE MEETING, THAT MY UNDERSTANDING ABOUT THE TRANSFER OF THE EXTENDED WARRANTY WAS CORRECT BUT THIS MANAGER WAS SO STUBBORN AND WAS NOT WILLING TO ACCEPT IT AND HE CAME UP WITH HIS UNIQUE MATHMATICAL FORMULA TO AVOID ACCEPTING THE RESPONSIBILITY FOR THE SAME TOO. WHAT A DISASTER FROM THE SALESMAN TO THE FINANCE TEAM TO THE MANAGER. ALL THE MANAGER DID WAS TO BLAME IT ON MISCOMMUNICATION- GREAT JOB-- WELL DONE. SO NOW I HAVE DECIDED TO CALL THE BMW HEAD OFFICE IN CANADA AND GERMANY AND LETS SEE WHAT HAPPENS. IF I LISTEN TO THE MANAGER I SHOULD NOT BE EVEN CONTACTING THEM AS ACCORDING TO HIM THEY ( BMW COMPANY) WILL TURN A DEAF EAR TO MY PROBLEM AND REDIRECT ME BACK TO THE DEALER. I HOPE IT DOESN'T HAPPEN THAT WAY AS MY ENTIRE PERCEPTION OF BMW AS A COMPANY AND AS A MANAGEMENT WILL GO DOWN THE DRAIN. I WILL PRAY THAT I DON'T HAVE THE SAME EXPERIENCE LIKE THE ONE I HAD WITH THE DEALER. OVER ALL A VERY BAD DEALERSHIP IN TERMS OF MANAGEMENT AND CUSTOMER SERVICE. THE MANAGER HAS NO CLUE OF WHAT THE CUSTOMER SERVICE IS ALL ABOUT AND HOW TO RETAIN THE CUSTOMER BASE. WITH THIS EXPERIENCE, I WILL NEVER RECOMMEND ANY ONE OR EVEN DARE TO BUY A SECOND CAR THROUGH THIS DEALER AND NOT EVEN A BMW IF MY PROBLEM IS NOT ATTENDED AND ADDRESSED BY BMW. I AM DISAPPOINTED WITH THE ATTITUDE AND THE CUSTOMER SERVICE OF THE THIS DEALER, HOPE I DON'T FACE THE SAME FROM BMW COMPANY WHEN I TAKE IT UP WITH THEM

I go here for the competent service on my 2007 525 series - Johnny

I go here for the competent service on my 2007 525 series sedan…always excellent!

I was aware this dealership didn't have a great - Quaze22

I was aware this dealership didn't have a great reputation in the past, but I have found it absolutely excellent (I think it has had new ownership since before I dealt with them). Fernando Transmundi has been an absolute pleasure to work with. I've also found their service to be honest and reliable. I had purchased some additional insurance coverage for my leased vehicle, and they took care of a very nasty door ding under that coverage--which was greatly appreciated, bc I didn't even realize it would be covered, and just asked them to price the repair out of curiosity before I took it elsewhere! I'd definitely purchase from them again, as they've been a pleasure.