Yorkdale Toyota

Unprofessional Staff I went there to buy a used car with my wife. The staff was very unprofessional and not willing to cooperate at all. I was buying a car in Canada for f I went there to buy a used car with my wife. The staff was very unprofessional and not willing to cooperate at all. I was buying a car in Canada for first time. And the executive made me feel like I am cheap and can't afford a car. He was not willing to give me a test drive for a 20k car which I wanted to buy. Finally I asked for another executive and the same story, I was made feel like I am unwanted in their dealership. The executive kept on repeating the car price in his cubicle before showing the car. He finally obligated to give a test drive buy I had made up my mind to not deal with this dealership. I picked up a similar car from another dealership the same day. I would recommend to go to this place if you want to be treated with one of the following: 1) Humiliation 2) Insult 3) Unwanted More

2015 RAV4 Although when we walked through the doors the reception wasn't the greatest but the moment we met with Oksana everything turned around. she gave us a Although when we walked through the doors the reception wasn't the greatest but the moment we met with Oksana everything turned around. she gave us a very warm reception, listed the available options and gave us the chance to ask questions. we went from just coming in to look at options to buying our first brand new car. More

Searching for the best demo Our interest was in a Camry, Venza, or Avalon demo. The one Avalon demo was lovely, but turned out not to be the car we wanted. Surprisingly few Cam Our interest was in a Camry, Venza, or Avalon demo. The one Avalon demo was lovely, but turned out not to be the car we wanted. Surprisingly few Camry demos and none available to show us. Yorkdale Toyota did have a couple of demo Venzas available. The first one we drove we liked but then learned its mileage was too low to be sold as a demo even though it had a demo license plate and sticker. That was somewhat off-putting. We were offered another, and given its principal driver and few months on the road, selected that. Services around finalizing sale, financing, and preparing the car for pick-up were excellent. More

Great First Car Experience We received great, honest, and straightforward help from both our sales person Duke Lekic and the Finance Manager Ladda Phongsavath. Yorkdale Toyota w We received great, honest, and straightforward help from both our sales person Duke Lekic and the Finance Manager Ladda Phongsavath. Yorkdale Toyota was a great experience for two first time car owners. The staff was knowledgeable, friendly, and very helpful. Thanks! More

A league of their own! 5 stars all the way, from exceptional and helpful manager Peter Themelkos, to knowledgeable and very personable sales associate Chris Bitove, and the 5 stars all the way, from exceptional and helpful manager Peter Themelkos, to knowledgeable and very personable sales associate Chris Bitove, and the one of a kind extraordinary business woman Simona Kahanek financial manager. Hats of to all 3, what a team to opening a deal and more importantly sealing a deal! Yorkdale Toyota is different to any other dealership, their honesty, warmth and their genuine interest has made our experience lasting. More

Great guys Fantastic service, knowledgeable staff, and very friendly management. We would highly recommend this dealership if you're looking to purchase a Toyota Fantastic service, knowledgeable staff, and very friendly management. We would highly recommend this dealership if you're looking to purchase a Toyota! Go during the week if you can to avoid the crowds. More

DISHONEST,CRAFTY AND MISLEADING i leased a car from them unfortunately after haing commited to the lease i discovered add ons that were frankly items that i neither wanted nor agreed i leased a car from them unfortunately after haing commited to the lease i discovered add ons that were frankly items that i neither wanted nor agreed to buy.these included long term warranties,and security agreements. when I questioned the salesan he insisted that these were mandatory items only after the manager came out and after a lot of questions they conceded I did not have to get the items. later during the ownership of the car they insisted that during recall work that i was required to get additional work that i would have to pay for. Very low class. I would use another toyota dealer if I were you. More

2015 RAV4 I want to thank Peter,Nick, and Giuseppe for providing me with great service and support during my purchase of my new RAV4. They knew their product I want to thank Peter,Nick, and Giuseppe for providing me with great service and support during my purchase of my new RAV4. They knew their product inside and out, and was backed by a service organisation I could trust. Thank you for making this experience a great one! More

Very upset and disgusted When I called up for an appointment to inspect my 2013 Camry rust problem, customer refused to pass on the line to the appropriate department. Instead When I called up for an appointment to inspect my 2013 Camry rust problem, customer refused to pass on the line to the appropriate department. Instead she persuaded me to do brake service and something else I can't remember. I gave in after a while as I wanted to talk about my car rust problem. I was given a Saturday morning appointment as requested. Come Saturday, I lined up to see the service advisor who asked me to wait for his operations manager as he could not deal.with body work. When the ops manager eventually turned up, he said that I have to come back on a weekday as the person in charge doesn't work on Saturday. Why in the world was I given a Saturday appointment for my purpose? I went back on the following Monday morning and got the right guy, Shant. He inspected my car and took down some details including my email address and phone number, and promised to email me by tomorrow. I called him on the third day when I didn't hear from him and he told me that he had no time to work on my case. My goodness. He can't make a report to Toyota Canada after 3 day? He asked me to call back in another week which I did. Guess what? This round, he said that I have not registered myself with the service advisor whereas I did it on the Saturday before. Plus, I have been there for inspection many months before. Does this guy know where his pay check is coming from? All in all, I lost almost two weeks of my time. I thank him for his poor service and promised to write a review about him. More

Great service; great relationship Our purchase experience at Yorkdale Toyota was superb. The atmosphere was welcoming, and the dealership was clearly well run and organized. We got the Our purchase experience at Yorkdale Toyota was superb. The atmosphere was welcoming, and the dealership was clearly well run and organized. We got the car we wanted at the price we could afford in our budget. The service was exemplary. Our sales consultant, Chris Bitove, was knowledgeable, patient and very helpful in helping us decide on what was our first new car and getting us through the ownership process. The car was flawless on delivery, and right on time. I cannot recommend Yorkdale Toyota and Chris high enough. More