Yorkdale Toyota

Great Sales Experience, Terrible Service Department and Disappointing Management Response I had a genuinely positive experience purchasing my vehicle from Yorkdale Toyota. Unfortunately, my repeated exp Disappointing Management Response I had a genuinely positive experience purchasing my vehicle from Yorkdale Toyota. Unfortunately, my repeated experiences with their service department have been the complete opposite. On November 3, 2026, I arrived at 9:50 AM for my confirmed 10:00 AM tire change appointment. I was told the service would take approximately two hours. I specifically explained that I had limited time because of work commitments and stayed at the dealership to wait. Three hours later, my vehicle had not even been moved, and the work had not started. Nobody informed me of any delays or provided an update. I eventually had to take my vehicle and leave without receiving the service, having wasted three hours and nearly been late for work. Unfortunately, this was not my first negative experience. During a previous tire service, my wheel rim was scratched. On another occasion, an online appointment was confirmed and subsequently cancelled because of problems with their booking system, forcing me to rearrange my work schedule. Attempts to contact service management to discuss these issues were unsuccessful. After the latest incident, I submitted a formal complaint to Toyota Canada and contacted Yorkdale Toyota’s management through the dealership’s official website. Toyota Canada acknowledged my complaint but referred me back to the dealership. Yorkdale Toyota’s Customer Experience Manager responded with apologies and explanations about how busy tire season is, noting that a confirmed appointment does not necessarily mean the vehicle will enter the shop at that time. What is the point of a confirmed appointment and an estimated two-hour service time if, after three hours, the work has not even begun and nobody bothers to inform the customer? The response also mentioned complimentary Uber transportation, which completely misses the point. I needed my vehicle serviced within the estimated timeframe, not transportation while my car sat untouched. Despite acknowledging communication failures, management offered no concrete resolution, no meaningful corrective action, and no commitment to follow up with the results of their promised review. The most disappointing part is not just the poor service. It is the apparent lack of accountability when a customer raises legitimate, repeated concerns. I gave Yorkdale Toyota several opportunities to address these issues privately before writing this review. I remain satisfied with my vehicle purchase, but I have completely lost confidence in Yorkdale Toyota’s service department and its handling of customer complaints. I will not be returning for service, and I strongly recommend that other customers consider alternative Toyota service locations. More

Goni made my experience at Yordale Toyota smooth and stress free. Outstanding service from start to finish , his honesty, patience, and outstanding customer service truly made a difference. I never fe stress free. Outstanding service from start to finish , his honesty, patience, and outstanding customer service truly made a difference. I never felt pressured and felt valued as a customer throughout the entire experience. I highly recommend him to anyone looking to purchase a vehicle. Thank you for making this such a wonderful experience . I highly recommend A. Goni to anyone visiting Yorkdale Toyota! More

Christian made the entire vehicle purchase completely seamless and stress-free. He was highly knowledgeable, answered all my questions clearly, and showed exceptional professionalism. He took the time to seamless and stress-free. He was highly knowledgeable, answered all my questions clearly, and showed exceptional professionalism. He took the time to explain everything thoroughly without ever making me feel rushed or pressured. I highly recommend Christian Harfenmeister to anyone visiting Yorkdale Toyota! More

Have been going to the dealership since purchase in 2018. Recently advised that battery may need to be changed which could be 1000$ if replacing with an original or 500$ with a smaller more modern one. It wa Recently advised that battery may need to be changed which could be 1000$ if replacing with an original or 500$ with a smaller more modern one. It was not clear why or what needed to be changed and was not told more than that. Called and requested further information multiple times (5 times)- I believe I got what seems have been an AI autoresponse ito 4 requests. Called and spoke to pleasant service person who assured me I would hear from the person who made the service comments but have not had a callback. Very disgruntled and unsatisfied. More

I had an excellent experience at Yorkdale Toyota, especially with Saeed Dana. He was professional, knowledgeable, and patient throughout the entire process. He answered all my questions clearly, prov especially with Saeed Dana. He was professional, knowledgeable, and patient throughout the entire process. He answered all my questions clearly, provided honest advice, and made the car-buying experience smooth and stress-free. I appreciate his outstanding customer service and would highly recommend him and Yorkdale Toyota to anyone looking for a vehicle. More

Many years of happy dealings with Yorkdale Toyota. Today I purchased a new Rav4 with Advisor TYRELL TATHAM. I couldn't be happier. Highly recommend purchasing with Tyrell! He's professional, knowled Today I purchased a new Rav4 with Advisor TYRELL TATHAM. I couldn't be happier. Highly recommend purchasing with Tyrell! He's professional, knowledgeable, thorough and kind—no pressure. More

I had an excellent experience at Toyota Yorkdale! For a smooth and fast transaction, make sure to find Wei Wei. Highly recommend! For a smooth and fast transaction, make sure to find Wei Wei. Highly recommend! More

I made my first car purchase, a low mileage Toyota C-HR, from Risa Gonsalves and Simona Kahanek at Yorkdale Toyota. Thank you very much for making the purchase very pleasant and easy. I would say for buying from Risa Gonsalves and Simona Kahanek at Yorkdale Toyota. Thank you very much for making the purchase very pleasant and easy. I would say for buying my first car ever I had a great experience at this dealership! The financing process was smooth and easy, and I never felt pressured to make a decision. I would definitely recommend this dealership to anyone in the market for a car. More

Was told the price of the service was $365. 00 +taxes. Cost was $ 1,200.00 + taxes. Service manager Tony the Service Manager was not truthful in his estimate over the phone. Then he signed the c 00 +taxes. Cost was $ 1,200.00 + taxes. Service manager Tony the Service Manager was not truthful in his estimate over the phone. Then he signed the call sheet that I had approved the cost. Not true. I approved the work had to be done but not the price I received at pickup. I have been at this dealership for nine years. I will be looking for another dealer to service my car. More

Best dealership! ! Overall the best customer service compared to any other Toyota locations I’ve gone to recently. Assad Jama was the absolute best!! Not only was He v ! Overall the best customer service compared to any other Toyota locations I’ve gone to recently. Assad Jama was the absolute best!! Not only was He very knowledgeable and delivered information in a clear and thorough manner, He was also very attentive to our needs/concerns and patient about the process. He went above and beyond and also communicated with me frequently over text regarding the deal. It was my first time to buy a car here in Canada, I was so anxious but he made it all possible and gave me several options. He was such a darling to work with and finally seal the deal for my 2019 Toyota RAV4 Hybrid LE AWD! Overall, amazing experience and I would recommend Yorkdale Toyota (and Assad) and the hot chocolate. More