Yorkdale Toyota

Racist & Unprofessional I only wish Google Ratings had a ZERO Star rating for Yorkdale Toyota. This by far is my worst customer service experience. PLEASE heed my warning sta I only wish Google Ratings had a ZERO Star rating for Yorkdale Toyota. This by far is my worst customer service experience. PLEASE heed my warning stay away from this dealership. My story goes as follows, I saw a 2015 VW Jetta while doing an online search which Toyota had on sales. I booked an online test drive on Sunday 25 September evening and a sale associate contacted me 30 mins after to confirm the reservation for Monday evening. Monday afternoon the sales associate called me to confirm that I would make the appointment, which I then confirmed I would be. I as then verified that the vehicle was still available, which he confirmed still was. I work in Georgetown which is 44 km away from the dealership, but it might as well be 200kms away in rush hr traffic at 4pm. When I final got to the dealership an 1 hour 15 mins later, I’m told that the car is sold. However, the purchasers credit application failed, and was working to get a cosigner. The Manager then suggested that they could do a backup deal in case the purchaser was unable to find a cosigner. I agreed to do the backup deal and placed a deposit of $1000 in cash and completed the required paperwork. I was then told that they would contact me once they had received status on the cosigner’s eligibility. Surprisingly the very next day the sales associate contacted me with good news that cosigner had not be able to finance the vehicle and the car was all mine 100%, (Verbatim). However I still needed to coming in once again to go over some warranty coverage. So once again after work I at 4pm I made the 1 hour 15 mins journey to the dealership. When I got there I was congratulated by the pre-owned Manager (Alfredo) and the sales associate. I then asked to test drive the vehicle to make sure that everything was ok. Which I did and was satisfied. When I got back to the dealership the manager and sales associate where nowhere to be found for 15–20 mins. When they final reappeared the manager walked me into the main dealership to meet with the Business Manager to go over the warranty. When I was finally introduced to the business manager “Alex” the man looked me up and down with a look of utter distaste. Yes, I’m a Black man, Yes, I’m 6”+ tall, and I wasn’t wearing some outlandish clothing. I have a tee, Barbour jacket and boot cut jeans. Which is besides the point I’m human, but this man looked at me as if I was about to beg him for change. He then proceeded to try and sell me on extended warranties that didn’t make sense for me to buy since the car only 12,800 km on it and came with a 4 year/80000 km warranty from VW with an additional 5 year/10000km powertrain warranty on top of that so I respectfully declined. I explained to him that I would be keeping the car for 2 years, but he was just interested on upselling me what I didn’t want or need. After this he was visible frustrated and he’s mood changed immediately. He was very disinterested for the rest of the process. When it came to signing the new bill of sale I mentioned that there were two dents on the vehicle that the sales associated had mentioned he would fix. However, I didn’t see any mention of the details in the contract. So he then called the sale associate to verify. While waiting for the associate to come over to the office he gestured that I leave the office and wait outside. For no apparent reason. I’ve held sales management positions for 13 years in Canada and the US. Rule #1 You never, ever, ever let a customer walk out of your office until they have signed. I should have known better and just walked away at that time, in hindsight. Please read my 1st review I wasn't able to fit the full review. 15 mins later the associate came in and confirmed the issue with the dents. This was then added onto the new bill of sale. After almost spending 1 ½ to 2 hours at the dealership that was that or I so thought. The very next day I got a call from the sale associate to inform me that the car I thought I had purchased the previous day was SOLD!!!!! Yes, SOLD!!!!! I was unable to talk extensively as I was on the way to a meeting. I informed the sales associate that I would come down to the dealership later to get an explanation. The manager on duty (Sumit) then gave me a completely unacceptable answers. Stating that the original customer that had wanted the vehicle finally got approved through a 2nd cosigner. Further stating that there was legalization that gave the purchaser 48 hrs to complete the deal. I then asked why then I had been called and told repeatedly that the vehicle was mine to purchase. No valid answer. If Toyota understood Ministry regulations why would they violating them? I further asked him how “THREE Managers” couldn’t follow regulations or have the common courtesy to call me rather than having a newly hired sales associate who is still in training to call me. No reply. I then explained to him that I had wasted over six hours as well as rental car costs to ensure that this deal was closed. He didn’t empathize at all. He just told me that he would look and see what why could do for me. Wednesday 10th marks 2 week when this all happened, I have not received a formal apology or received any form of compensation for my time or my travel. On the same day (Wednesday) I then requested for my deposit to be given back to me. Which the manager (Sumit) on duty ok’d. I was then lead to reception area to get my refund only for the receptionist to tell me that they couldn’t give me back my cash deposit or even a debit refund since it was against their “policy”. I would only be able to get a cheque. Not only that, but I would have to wait until the next day for the cheque. Any rational person will be through the roof at this point. No manager intervened on my behalf. Alex (Business Manager) just stood an earshot away just watching and didn’t even try to come over and explain or help. To add further insult to the whole matter while I’m at the front desk the pre-owned manager (Sumit) calls the receptionist asking if I have left. Mind you I’m standing right in front of the receptionist and can hear the whole conversation. She then says over the phone that she’s going to serve the next client that came after me, of which she does ignoring me. RACISM is still alive and well, and you can find it at Yorkdale Toyota! I understand that I’m black and have a physical stature, but I never once acted threatening or disrespectful, to any of the staff. The CCTV footage from the evening of the 26th, 27th and 28th of September will prove it. It will also prove everything else that I’ve mentioned in this letter. I don’t have time to spend writing frivolous lies. Neither am I foolish enough not to know when I am being racially profiled. I speak to you from the bottom of my heart as a human being. If you have any form of respect for human beings I implore you never, never, never buy from Toyota. Especially Toyota Yorkdale. More

Service Center not helpful at all Took my vehicle for a minor repair which was covered under warranty. Service center employee "daas or Dias" first gave me an approximate timeline of 4 Took my vehicle for a minor repair which was covered under warranty. Service center employee "daas or Dias" first gave me an approximate timeline of 4hours and then he was like it will take a full day. When I asked him if it was 4 hours or full day? Answer given was over here 4 hours is a full day here. Drove half an hour to the dealership I bought the vehicle from and they fixed the issue within 30mins. Big difference. More

Fabulous Exeprience Both Peter and Mario went above and beyond to ensure we were satisfied with our lease. They walked us through every detail and were very easy to work Both Peter and Mario went above and beyond to ensure we were satisfied with our lease. They walked us through every detail and were very easy to work with. More

An Anazing Sales Experience Both Mario and Bilal were excellent at answering all of my questions, specially the difficult ones surrounding the price.Everything was ready and arr Both Mario and Bilal were excellent at answering all of my questions, specially the difficult ones surrounding the price.Everything was ready and arranged when I came into the dealership and there was no up- selling. Mario spent at least an hour with me going over EVERY detail in my new Prius C, including connecting my phone and detailed instruction on the radio and GPS. I have never had such great service and it really makes a difference in the initial enjoyment of your new car. I would highly recommend Mario and Yorkdale to anyone wanting to purchase a new Toyota! More

Superb service It was a great pleasure meeting Mohmmad in acquiring my first car ,he help me everything that I want and fit with my budget .He is very friendly ,acco It was a great pleasure meeting Mohmmad in acquiring my first car ,he help me everything that I want and fit with my budget .He is very friendly ,accommodating and you can see in his eyes the sincerity to help.Toyota Yorkdale... I salute you for having him. More

Appalling experience! We've leased a Matrix 2014 at this dealership with the same salesperson we had previously leased a Rav 4 and another Matrix. Even being their customer We've leased a Matrix 2014 at this dealership with the same salesperson we had previously leased a Rav 4 and another Matrix. Even being their customer of so many years, we were very disappointed with the service we've received the last time. The salesperson never told us of the less accessories and we drove a whole week without turning on the lights, an automatic feature that we had in the previous Matrix - oh yes, every year you will have less accessories with the Toyota cars! The bluetooth did not work, it actually never worked; we took the car back asking for help and no one was able to make it work, although they still refused to admit that it wasn't working. Our calls were never returned, we've finally had enough and have just leased a much better car from another maker, with excellent customer service.We were never told about this website by Toyota, thus only now I am writing this review. When doing the review of the other maker/car dealer, we have a list of all their staff, most of them with photos so we can identify them in the review and rate each one of them. I guess Yorkdale Toyota is not very keen about having customer reviews! If you still want to buy a Toyota, I'd advise you to look for another dealership, this one is terrible, from sales to services! When needed to service the Matrix we started taking it to the Ken Shaw Toyota on St. Clair West. More

Good experience I knew what I wanted and Kamal Singh found it for me. He was pleasant, answered my questions adequately and the process went smoothly. His manager, I knew what I wanted and Kamal Singh found it for me. He was pleasant, answered my questions adequately and the process went smoothly. His manager, Sumit Khanduja, also contributed to this very satisfactory buying experience. Thanks, guys. Also, when I got lost on the huge site, every staff person I ran into was helpful, often walking me to the spot I was seeking. A very friendly, helpful staff. More

not serious! Greg and Kamal are not professional - spent 2 hours asking how much I wanted for my trade and spouting weird hypothetical. Long wait times and more sa Greg and Kamal are not professional - spent 2 hours asking how much I wanted for my trade and spouting weird hypothetical. Long wait times and more sales reps on a broken coffee machine than helping customers. Disorganized and these two, at least, seem inexperienced! Remember, they don't respond to reviews either. Don't care about their reputation. If, after reading my review you still want to try your luck, hope it works out. If they aren't ripping you off, I don't think you will enjoy your experience! More

Amazing Had a really enjoyable time speaking to Mike. He helped find out exactly what I needed and he helped in anyway he could. All the staff were friendly f Had a really enjoyable time speaking to Mike. He helped find out exactly what I needed and he helped in anyway he could. All the staff were friendly from the manager to the finance. I would definitely recommend this dealership to anyone who asks. On a scale of 1-10. They are a 100!!! More

Apathetic group If you're looking for any level of customer service, it's best to go somewhere else. I've called numerous times ,left messages with the receptionist If you're looking for any level of customer service, it's best to go somewhere else. I've called numerous times ,left messages with the receptionists and have still yet to hear from management in order to resolve issues from the purchase/delivery of my used vehicle. Research other dealerships and pay a little more if you have to in order to receive the kind of customer service you'd expect from a dealership of this size. More