Woodbine Toyota

Extremely Unpleasant Experience with the sales team (Shaista) and the Finance team (Fernando): Being New to Canada & having had to go through such a miserable experience with these guys, I coul (Shaista) and the Finance team (Fernando): Being New to Canada & having had to go through such a miserable experience with these guys, I couldn’t be more disappointed! Here is the detailed chronology (sorry for the long review but I need to get it out of my chest): I Called to ask for a quote as I was interested in buying my very first vehicle in Canada (Being a newcomer to the country), so this lady from the sales dep - Shaista Zulfiqar - asked me to come to the office for information. I booked a meeting for 3:30 and when I came at 3:30, she was with different customers who she said (were her boss's friends) I kept on waiting for more than 30 minutes and when I asked about being helped, she came to me and showed me the car asking me to go for a spin while she finishes her deal with the "boss's friends". Once back, she gave me her full attention to sell me the car and she pushed me to sign the selling agreement & give a $500 deposit. She said that the price cannot be negotiated (which is fine as I understand she, and the dealership are trying to make money) and I had agreed on that. Needles to say she was trying to push me to buy winter tires and extra add-ons. Then the finance Manager - Fernando Fanzutti - took me to his office for a credit application. He was starting to sell me different types of warranties and was VERY pushy along the process. I ended up including a $1919 platinum warranty to my quote which I had decided (when I had enough time to think about it without being pushed) to cancel it. So I called Toyota again to cancel the extra warranty and unsurprisingly, Fernando, was pissed and turned very rude all of a sudden. Following this, my credit application which typically is either instantaneous or takes one or two business days was not answered for 10 days. I eventually was trying to call again to check on the status of my credit application, but my phone calls were not answered and I was getting a text message saying “sorry, no news yet” (I have a GREAT credit score and income just for the record). I was also told that it depends on the bank and how soon they share the information with Toyota so I DID call my bank to see why they’re not sharing my information with Toyota and they said they were never approached by them and Banks do not typically intervene but rather the credit bureau. After 10 days have passed of very unpleasant experience and frustration with this team, I called to cancel my order and get my refund back (which I ended up getting to be fair). On the day of the refund however, as I have work obligations, I texted Shaista and she agreed to have me come for my refund. The minute I was there again at their office, she kept me waiting AGAIN saying she couldn’t retrieve my folder number and that she had to wait for her manager for “a couple of minutes” which turned into an hour. I then had to step at her desk and be firm about not leaving without my refund and as magic she had my folder number and got my refund back (Side note: She put 500CAD SELL on the machine instead of 500CAD REFUND – Which I will assume is an honest mistake that I caught). I went right away to another Toyota dealership and got EXTREMELY pleasant customer service and a $600 discount on the spot plus two free accessories and got my credit application approved within AN HOUR. I would never ever deal with Woodbine staff or refer anybody to them! More

"Fernando Fanzutti" Financial Services Manager, very rude and non professional, when we denied getting protection coverage. I am a loyal Toyota customer since last 20 years plus, referred my brother who is a and non professional, when we denied getting protection coverage. I am a loyal Toyota customer since last 20 years plus, referred my brother who is a Honda lover to buy Sienna, Frank turned rude the moment we denied, started saying my brother if something happened to his vehicle is your brother going to pay for damages, which against his job duties why was he intervening in me and my brother's relations. I know he was pissed off when we denied buying this coverage. I will think twice going forward referring my friends to Toyota going forward. More

I went there to have my brakes checked.The technician I went there to have my brakes checked. The technician didn't put the bolt back in again on the front right tire. When I took it to my mechanic to g I went there to have my brakes checked. The technician didn't put the bolt back in again on the front right tire. When I took it to my mechanic to get my tires checked, he noticed it. He told me I could have gotten into serious accident. Previous to that, they filled my tires with air but forgot to put the caps back on again. Definitely not going back there ever. More

I went there to get my tires changed. I had a estimate from green and Ross and was told they would match my tire quote. They fooled me. They replaced the tires with the same brand - Michelin Premier tires from green and Ross and was told they would match my tire quote. They fooled me. They replaced the tires with the same brand - Michelin Premier tires but by quote was for Michelin premier ltx tires. They replaced it with Michelin premier a/s tires. These tires are night and day difference. Because I did not notice this scam , I ended up overpaying , and by the time I realized , it was too late. This is not a good dealership. Toyota should remove their brand from here. As they are misrepresenting Toyota quality and reputation. More

I came there in 2019 to get some work done on my car. Immediately after, i began to notice the issues had not gone away. I went back a few times and the mechanic who did my work said there was no issues Immediately after, i began to notice the issues had not gone away. I went back a few times and the mechanic who did my work said there was no issues related. So finally after 2 years of dealing with this ongoing problem, i went to a private mechanic. I was shocked to find the part that was causing the issue was never changed even though i was billed for it . Do not trust their service department. Do not trust the mechanics either. More

Worst dealer to buy a car pls be careful Anyone who Worst dealer to buy a car pls be careful Anyone who wants buy a car be careful There’s difference between what they telling you And they written Worst dealer to buy a car pls be careful Anyone who wants buy a car be careful There’s difference between what they telling you And they written the papers More

I had an 11:00 am appointment today for a Safety Recall Service. I arrived early at 10:45 am. At 12:50 pm, I felt it was getting late so I checked to see their progress. My car was still parked as I lef Service. I arrived early at 10:45 am. At 12:50 pm, I felt it was getting late so I checked to see their progress. My car was still parked as I left it. They had not even looked at my car, and did not inform me or update me on any delay. I laughed hysterically at the incompetence, I politely asked for the keys back, and I left. Thanks for wasting my time. More

We purchased a vehicle from Woodbine Toyota and Mr. Luay Yazigi was our salesman. Luay, showed and explained to us the different types of RAV4, so we were able to choose the right kind that suited our need Yazigi was our salesman. Luay, showed and explained to us the different types of RAV4, so we were able to choose the right kind that suited our needs. Luay was patient thru the entire process, he stood and guided us up to the last step, until I drove away from their parking lot. Kindness, understanding and quality of the product, this is what you need to look for, when buying your vehicle. Thank you. I also wish to extend our thanks to Mr. Philippe, from the financing department. More

I worked with Luay Yazigi on exploring my options for an SUV. Luay was very courteous, knowledgeable and professional. He worked on some numbers and presented some great options for one of the vehicles we w SUV. Luay was very courteous, knowledgeable and professional. He worked on some numbers and presented some great options for one of the vehicles we were targeting. I was very impressed by the cool and relaxed vibe at the dealership. He made every effort to try and get the best deal possible for us and his honesty about the financing aspect was quite refreshing. The important thing was his patience as we were still in the exploration stage and we didn't feel pressured on putting pen to paper without having some time to think about things. Though we didn't end up proceeding due to us still needing to figure out our personal financial commitments, I will be sure to give him a ring when we're back on the market again. If any of you are looking a Toyota vehicle, you'd be in good hands with Luay! More

This is for MATT ZACHARCZUK from Woodbine Toyota .. it was a great experienced for us being with such a great and friendly agent like him. His expertise in their products makes it easier for us to learn was a great experienced for us being with such a great and friendly agent like him. His expertise in their products makes it easier for us to learn about the vehicle we just purchased . Big thanks to him for his patience in explaining all the features of the vehicle we just purchased. This guy is am asset in their company... he will make you feel like a family. Thanks Matt and it's nice doing business with you. More