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Wolfe Mazda

Surrey, BC

4.6
668 Reviews

19265 Langley Bypass

Surrey, BC

V3S 7R2

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668 Reviews of Wolfe Mazda

August 10, 2018

A bit disappointed I booked an appointment to have tires installed and a oil change, was told by the service counter that the car was also due for 48,000 km maintenance More

by RickT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al-service counter, very friendly.
Aug 15, 2018 -

Wolfe Mazda responded

Thank you for the candid feedback regarding your experience with our service department. We understand your frustration. Feedback like you have provided, is one of the only ways we can improve. Your business is important to us, Rick. Our General Operations Manager, Marc Livingstone would welcome the opportunity to speak with you, to address your concerns directly. Please feel free to contact him at 604-534-0181 at your earliest convenience. Hopefully we can clarify your specific billing concerns. Thank you

August 10, 2018

Great sales experience Dealing with Trevor was very pleasant. He wasn't pushy and we didn't feel pressured to buy. Trevor answered all of our questions about the cx5 and we More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Allen
Aug 15, 2018 -

Wolfe Mazda responded

Congratulations on your new Mazda CX-5, Linda! Thank you for taking the time to write about your experience at Wolfe Langley Mazda. It is so wonderful to hear that our Internet Sales Manager, Trevor Allen was able to provide you with an exceptional sales experience, that we strive to provide to all of our clients. We look forward to having the pleasure of working with you again in the future. Thank you for your business and we wish you many happy miles in your new car!

August 10, 2018

Friendly staff Always a good experience at Wolf Mazda. I have bought my last 3 car from them and do all my service there. I have always received excellent customer More

by Type A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
Aug 15, 2018 -

Wolfe Mazda responded

We would like to thank you for the amazing five star review! We are absolutely thrilled that you have not only purchased three vehicles from our dealership but also serviced them with us!! We appreciate your business and your loyalty to our Wolfe Langley Mazda Sales and Service Team. We look forward to serving you for many more years to come and providing you with the great customer service that you deserve. See you next time!

August 08, 2018

Best Mazda dealership east of Fraser River Efficient, knowledgeable, and professional. Been to a quite a few Mazda Service centres and this is by far is in the top two for sure. More

by Carson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 10, 2018 -

Wolfe Mazda responded

We appreciate the five star review and the feedback, Carson. Thank you for taking the time to recognize our Wolfe Langley Mazda Service Team for not only being efficient, knowledgeable and professional but for being the best Mazda dealership east of the Fraser River! We will take it! We value your business and your kind words. We hope to have the opportunity to serve you again soon!!

August 08, 2018

Cheerful service and good value Another quick and affordable service visit to Wolfe Mazda. A real pleasure to bring my car in to be serviced with these guys. Thanks again. More

by Pbod
Recommend Dealer
Yes
Employees Worked With
Both awesome.
Aug 14, 2018 -

Wolfe Mazda responded

Hearing that you had a great experience at our dealership is the best thing we could hope for! Our Wolfe Langley Mazda Service Team will be thrilled to hear that they consistently provide you with efficient and affordable service. We value your feedback and business. Looking forward to your next visit. Have a fantastic day!

August 07, 2018

Prompt and friendly service They were able to fit my car in on short notice one day before a long weekend and had it back to me the same day, unexpected and pleasant surprise dur More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure
Aug 14, 2018 -

Wolfe Mazda responded

Thank you for sharing the experience you had at Wolfe Langley Mazda. Our goal is 100% customer satisfaction and it looks like we achieved that goal with you! So glad that our Wolfe Mazda Service Team was able to accommodate your last minute maintenance request promptly and efficiently. Happy to hear that they got you back on the road quickly and just in time for the long weekend! We value your business and look forward to serving you again soon. See you then, Matt!

August 03, 2018

Fair, honest, reliable I bought my 1st brand new car from Wolfe. A 2012 Mazda2. Best car i ever owned for reliability and heart!! Unfortunately, with the arrival of my gr More

by TJHamel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent / Matt / Emily
Aug 14, 2018 -

Wolfe Mazda responded

On behalf of all of us at Wolfe Langley Mazda, we would like to congratulate you on the birth of your lovely granddaughter and your new car! Thank you so much for taking the time to share your story and feedback with us. We appreciate the five star rating. Thank you for recognizing our Wolfe Langley Mazda Team for their prompt, efficient and overall exemplary customer service skills. We will be happy to pass along your kind words to them. Please let us know if there is anything else we can do for you and thank you for your business. Have a great day!

August 03, 2018

Didn't fix the problem Took my car in because it was hitting every bump in the road and I couldn't stand being bounced and jarred around. They called me to say all I needed More

by Hey You
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve
Aug 09, 2018 -

Wolfe Mazda responded

Thank you for taking the time to share your feedback with us. We would like to learn more about your specific situation and make things right. If you wouldn’t mind giving our General Operations Manager, Marc Livingstone a call at 604-534-0181 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you, working towards earning your business back and having you enjoy driving your Mazda again.

July 29, 2018

fast, efficient, friendly Waited on immediately, length of service and type explained fully and very helpful - employee explained a few features of key fob which i wasn't aware More

by satisfiedcustomer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
not sure of names but both in service department
Jul 30, 2018 -

Wolfe Mazda responded

Thank you for the five stars and for taking the time to share your feedback with us. We are delighted to hear that our Wolfe Langley Mazda Service Team was efficient, thorough and very helpful during your recent visit. Thank you for choosing our dealership for your vehicle maintenance. We value your business and look forward to serving you again.

July 27, 2018

Great Service as always. Service rep notice the price was slightly higher that the regular rates. The amount was reduced by approx $10 to reflect the actual rate. Definitely a More

by Tyler99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot his name. My bad. Bald fellow in Service.
Jul 30, 2018 -

Wolfe Mazda responded

We are grateful for the perfect rating, Tyler99. According to your description above, you were dealing with our amazing Service Manager, Mike Paulokangas, during your recent visit to our Wolfe Langley Mazda Service Department. Thank you for recognizing Mike for his honesty and attention to detail. We strive to have the best people on our team and this surely demonstrated just that. We also have wonderful clients like yourself, who take time out of their day to acknowledge our team when they display exceptional customer service. We value your business and look forward to serving you again soon :)

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