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Wolfe Mazda

Surrey, BC

4.1
672 Reviews
Call Dealership (604) 534-0181
View Awards

19265 Langley Bypass

Surrey, BC

V3S 7R2

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672 Reviews of Wolfe Mazda

November 24, 2020

Very courteous staff. Quick service. Was impressed with their COVID protocols. I was in for a recall issue with the airbags , therefore no charge to me More

by mlcleeve
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Front desk staff
Report | Print
Dec 09, 2020 -

Wolfe Mazda responded

Hi mlcleeve, thank you for your review, your opinion is valued greatly and it helps us maintain excellent standard of service to our clients. We are pleased to hear that you were impressed with all of the Covid-19 protocols we have implemented throughout or dealerships. We are working hard to keep our clients and team safe. We look forward to working with you again soon. Please take care.

November 23, 2020

The Covid safety measures were really good. My car went in on time and was ready in a timely manner. Staff are friendly and professional More

by KW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Sandford
Report | Print
Dec 09, 2020 -

Wolfe Mazda responded

Our Wolfe Langley Mazda Service Team will be thrilled to receive a perfect rating. Thank you for recognizing our efforts in keeping our community safe during this pandemic and for letting us know how friendly, professional and efficient our Service Department Team was during your recent visit. We value your business and look forward to serving you again soon, KW.

November 19, 2020

As soon as I drove off the tire warning light came on. Very annoying as this has happened before when changing tires on my car More

by Wdevynck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzy
Report | Print
Dec 08, 2020 -

Wolfe Mazda responded

Thank you for taking the time to provide us with this feedback, Wdevynck. The frustration you encountered due to the tire warning light is understandable. We will be sure to share this with our Service Team as will allow us to improve. We truly value your business and hope to work with you again soon.

November 19, 2020

The service was good, the representative was good. Where they parked my car after wasn’t good, some other customer backed up and hit my car before I picked it up More

by jfrancis13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Nov 21, 2020 -

Wolfe Mazda responded

Oh no! So sorry to hear that, jfrancis13. Please contact our Group General Manager, Marc Livingstone at 604-534-0181, so we can gather some more details of where your vehicle was parked. We appreciate the time you took to share your feedback as it allows us to improve and prevent this from happening again.

November 18, 2020

The service department was awesome to deal with and Alan was so wonderful helping me out!!! Love my car that I just purchased through Wolfe Mazda!! More

by arlenedenning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Report | Print
Nov 21, 2020 -

Wolfe Mazda responded

Thank you for your feedback, five star rating and for choosing our dealership for all of your automotive needs, arlenetdenning. It is wonderful to hear that our Wolfe Langley Mazda Service Advisor, Alan was able to provide you with the excellent experience we strive to provide all our customers. We are also pleased to hear how much you love your new Mazda. We look forward to working with you many more times to come. Take care.

November 17, 2020

Awesome service as usual! Been going in for service since buying my car there in 2014 and will continue to do so. Thanks to all! More

by Heather.Underwood00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know name
Report | Print
Nov 17, 2020 -

Wolfe Mazda responded

Thank you so much for taking the time to leave us a 5 star rating, Heather.Underwood00. We love hearing that you have consistently received awesome customer service from our Wolfe Langley Mazda Team over the years. Your business and loyalty is greatly appreciated. We look forward to your next visit and working with you for many more years to come.

November 17, 2020

I had a service and new tires. Was very pleased with knowledge of the service department. The First Lady I spoke to had no idea about tires and was not a good person to have when trying to decide what More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor, Jen-and mark.
Report | Print
Nov 21, 2020 -

Wolfe Mazda responded

Hello Karen, thank you for your feedback. We appreciate the time you took to let us know how pleased you were with the thorough customer service and product knowledge by our Parts Advisor, Trevor regarding new tire options. Jenn is fairly new to our team, however we are sure will become a tire expert in no time as well. So glad you enjoyed the complimentary car wash and vacuum we offer with every vehicle maintenance appointment. We do offer more vehicle detailing packages that you can book with our service team. Thank you so much for choosing our dealership for all of your automotive needs. See you next time.

November 13, 2020

Friendly, knowledgeable and reliable. Followed COVID -19 protocols to the letter, service provided within specified time frame. Service department clean and clear social distancing marking . More

by maryv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al
Report | Print
Nov 16, 2020 -

Wolfe Mazda responded

Thank you so much for the perfect rating and for taking the time to let us know how happy you were with the friendly, knowledgeable, efficient and reliable customer service you received during your recent visit to our Wolfe Langley Mazda Service Department. We especially appreciate your positive feedback regarding the Covid-19 protocols we have implemented. Our communities safety is of utmost importance to us during these times. Thank you for your business and kind comments, maryv. See you next time and please stay safe.

November 13, 2020

Always provides impeccable service. Thank you. Jason did a good job explaining the additional items on my vehicle that needed attention, which I eventually agreed to get done. More

by Jacquie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Nov 16, 2020 -

Wolfe Mazda responded

Thank you for taking the time to let us know about the impeccable and thorough customer service that Jason and the rest of our Wolfe Langley Mazda Service Team always provide you, when you visit us for your vehicle maintenance. We truly appreciate your business, Jacquie and we look forward to working with you again soon.

November 12, 2020

Just had the oil change, winter tire swap over and service done on my 2017 Mazda CX-5. The staff are always friendly, explain everything in detail and return the car in the time frame they say it will More

by KD Hope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Cook
Report | Print
Nov 13, 2020 -

Wolfe Mazda responded

Hi KD, thank you so much for the perfect rating and taking the time to provide us with your feedback. We strive to provide all of our clients with the same exceptional customer service. Our Wolfe Langley Mazda Service team will be delighted to see how happy you are with their consistent friendly, thorough and efficient service. Glad you enjoy the complimentary car wash and vacuum too. We Look forward to seeing you again soon. Take care.

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