
Willowdale Subaru
Thornhill, ON
Filter Reviews by Keyword
By Type
136 Reviews of Willowdale Subaru
Terrible Service/Salespeople are liars After endless running around about the price and being given contract to sign that we did not agree on we finally settled on something with Maya Ghade After endless running around about the price and being given contract to sign that we did not agree on we finally settled on something with Maya Ghaderi and was promised 3 weeks to receive it. Before buying my vehicle I asked for test drive but Afshin Soufivand asked me to pay deposit first. After I paid the deposit he said I can't get my vehicle until 6 weeks after purchasing then pushed me to talk to the warranty department without a test drive. After I talked with someone at the dealership for half an hour, I asked her if I could get a test car to drive, she felt so surprised that I never had the chance to test drive. After 5 weeks, I didn't hear any news from the dealership. I then went to see what was going on. They told me my car was still not in Toronto and that they would make an emergency pickup when the car arrived. After 4 days I received an email from one of the salespeople and they said my car arrived in Toronto, but, still no one let me know when I could receive my car. After a week, I went to talk with Maya, she said I would receive my car after 3 days (not sure how much longer I would have had to wait if I didn't go into the dealership). After I obtained my car, I went to 3 different winter tires stores and found out they had all sold out. I informed Maya of this and she said she will try to find them for me but never heard anything back from her. TLDR: Shopping for 2018 Crosstrek, was lied to from beginning to end, had to fight for a test drive and everything else along the way (still didn't get to test the model I wanted), unable to get winter tires because they took too long to deliver my vehicle and had to wait two months for my vehicle to be in my possession. More
Dishonest and questionable sales tactics I would not recommend this dealership. My intention as a shopper is to negotiate a good deal. Knowing this, the sales person was intent on inflating p I would not recommend this dealership. My intention as a shopper is to negotiate a good deal. Knowing this, the sales person was intent on inflating price points from which to start the negotiations. First of all, he stated that the sales price would be higher than what I saw online. The sales person also said that chances were that my online quote was for that of a manual transmission vehicle as opposed to a more pricey automatic transmission vehicle. I told him with certainty that the online quote that I had obtained was indeed for an automatic. As another tactic, the salesman tried to sell me the the Impreza hatchback versus the Impreza sedan. The Impreza Hatchback is about 1.3K more then the sedan. The sedan was the purpose of my visit, so I wasn't about to pay more for a random suggestion. Next he pushed the $795 wear and tear insurance, which brought the online price above my intended budget. Then he knocked off a measly $500. I was prepared to leave the dealership, as he gave me the impression that there was very little room to negotiate and that every discount required management's approval. When he realized I was prepared to leave, he offered to work on the price and suggested knocking off another measly $500 pending management's approval. He had me sign a hand written memo and asked for a $1,000 deposit and a credit card to show good faith. After speaking with his managers, the sales man returned stating that my offer had been approved, but that management needed an additional $500 deposit. I didn't see how this would make a difference, but when it came down to it, it was a $500, plus HST downpayment they wanted (not a deposit at all. The sales people lied to make the sale). ultimately, I was only getting the initial measly $500 discount that I was prepared to walk away from at the start of our negotiations. And the monthly cost was more than the online quote for same vehicle. I feel that the tactic was sneaky and dishonest. To make things worse. The Willowdale Subaru dealership didn't even have the vehicle on site, and couldn't guarantee when they could locate and deliver the vehicle . I am not impressed and will not return to this dealership in the future to do business. More
Amazing experience I bought 2016 Subaru Crosstrek at Willowdale Subaru in Mar 2016. I had a great experience here. I really appreciate Grace Long and Tiger Hu help. They I bought 2016 Subaru Crosstrek at Willowdale Subaru in Mar 2016. I had a great experience here. I really appreciate Grace Long and Tiger Hu help. They were very nice, patient and professional, and answered all my questions. They not only provided good services, but also like friends. Yesterday I came back to have my car’s 10,000 Kilm check. We still talked like an older friend and it makes me feel like home. Thank you! More
2014 Subaru Impreza purchased off lease Purchased an used Impreza from Taher Rezaee. He was patient and did not pressure me into purchasing at all. He was very accommodating and pleasant to Purchased an used Impreza from Taher Rezaee. He was patient and did not pressure me into purchasing at all. He was very accommodating and pleasant to work with. I had good experience overall and would return in the future. More
Grace Long, sales person,really great Bought Outback from Grace Long in 2015.She was knowledgeable and pleasant.Every time I have my car serviced at the dealership she sees me ,remembers m Bought Outback from Grace Long in 2015.She was knowledgeable and pleasant.Every time I have my car serviced at the dealership she sees me ,remembers my name, and asks about my wifes health.She is a credit to the dealership and I would not hesitate to buy another car from her if the need came up. More
Very happy with Willowdale Subaru Purchased an 2018 wrx from Nadim Osseiran at Willowdale Subaru. The salesman was very informative and patient he took his time to make sure I was full Purchased an 2018 wrx from Nadim Osseiran at Willowdale Subaru. The salesman was very informative and patient he took his time to make sure I was full informed before the transaction was complete. I really liked being able to shop with no pressure from the sales person. Would recommend Nadim if you are in the market for a Subaru. More
Loyal since 2011 I have been dealing with Willowdale Subaru since 2011. I leased a 2017 Outback from Michael in March. He was very helpful and efficient in maki I have been dealing with Willowdale Subaru since 2011. I leased a 2017 Outback from Michael in March. He was very helpful and efficient in making the purchase go seamless. His team went thru all the explanations in a very professional manner. I am very happy with the Outback and the service department. Thanks More
Above and Beyond From the moment I stepped in to the dealership for the very first time, to receiving my keys, Michael Mantuano and the staff at Willowdale Subaru were From the moment I stepped in to the dealership for the very first time, to receiving my keys, Michael Mantuano and the staff at Willowdale Subaru were very welcoming and supporting in helping me to find the right car that worked for me. Michael is extremely knowledgeable as he provided me with specifics and details to consider for each vehicle within my budget. He is very professional and empathetic because, he was able to use an objective perspective in understanding my fears and needs. Lastly, Michael is an all around fantastic salesperson who provided me with support, optimism, and high quality customer service. I have recommended him to anyone interested in purchasing a new or used vehicle, and I will definitely continue to do so. All around, this was a great experience purchasing a car from Michael Mantuano and his supportive staff at Willowdale Subaru. More
Amazing Michael mantuano is an amazing sales person, this fella went out of his way to find what I want and help me chose the right car I wanted. Very respect Michael mantuano is an amazing sales person, this fella went out of his way to find what I want and help me chose the right car I wanted. Very respectful, acknowledgable and thoughtful. Great customer service and willing to help me as a student more than just a sale. Helped me picked my first car and I want to thank him for that. I would really recommend him to family and friends. Thank you Michael! More
Amazing experience and still going Bought my 15 sti from Michael Mantuano... all I can say is he is very knowledgeable and great to work with. As a car guy could tell he knew his stuff. Bought my 15 sti from Michael Mantuano... all I can say is he is very knowledgeable and great to work with. As a car guy could tell he knew his stuff. Have recommend him to various friends and wouldn’t hesitate to back to him. Have had no issues with the service department either. Would come back... More