Willowdale Subaru

Worst dealership EVER In my 20+ yrs of car shopping experience - spanning multiple Honda, Acura, BMW, Nissan, Subaru, and Toyota dealerships; Willdowdale Subaru has taken t In my 20+ yrs of car shopping experience - spanning multiple Honda, Acura, BMW, Nissan, Subaru, and Toyota dealerships; Willdowdale Subaru has taken the ultimate title of the dealership with the worst customer services. They don't really care about your business. Period. More

I recently visited Willowdale to look at 2012 WRX and WRX STI models. I spoke with a salesman (I forget his name) who was fairly nice and helpful. When the conversation got to the stage of arranging a test STI models. I spoke with a salesman (I forget his name) who was fairly nice and helpful. When the conversation got to the stage of arranging a test drive I was told that they do not let people test drive WRX's or STI's. The salesman's manager confirmed this, saying that I had to buy the car before they would let me drive it. I explained that this was an unreasonable policy, why would anyone spend $40-$50k for a car that they had not driven - what happens if you don't like it, return it....oh wait, you can't return the vehicle. However, to be fair they offered to let me drive a used 2008 WRX "because it basically drives like the 2012 STI". Needless to say I plan on taking my business elsewhere and would advise anyone else to be cautious of buying a car without having driven it. More

This is by far the worst dealer in the GTA. I have gone to Markham Subaru and got a quote for an STI. Hence, I also went to this dealer to compare prices and the deal they can give me. When my friend and I to Markham Subaru and got a quote for an STI. Hence, I also went to this dealer to compare prices and the deal they can give me. When my friend and I walked in no one greeted us to start and asked if we needed help. So we proceeded to look at the dark blue STI that was in the show room. We sat down and started checking the car out. We noticed that this STI had a shorter shifter so we changed gears a few time with the clutch pressed in. Then this random black sales guy came to us and told us to get out of the car because we are wrecking it and that we should leave. I asked the guy about if we can test drive one. The sales guy very rudely said we don’t let any one drive it, have a nice day. At this point I was kind of angry we are getting this treatment here so I went up to him and said we are here to buy a car but I guess you are sending us else where. He proceeded to say that that was fine and see you later. So we just left and got into our cars, and while starting to drive away he gave us the finger…. Great Customer service at Willowdale Subaru! DO NOT EVER GO TO THIS DEALER, you can get treated so much better anywhere else. More

Willowdale Subaru was the second dealership we visited in November 2011 in an attempt to buy a new Forester. Didn't complete the deal, moved on and eventually purchased it at Richmond Hill Subaru. Friendlin November 2011 in an attempt to buy a new Forester. Didn't complete the deal, moved on and eventually purchased it at Richmond Hill Subaru. Friendliness - rated 1, i.e. could not be any worse, and I have never seen such an unfriendly company. Though May was polite and wanted to create an impression of support, but in fact no argument or statement, or reason on my part was accepted. We reached a deal with difficulty, and May and William didn't accept any argument on my part, so I had to remove from the list all the options I was planning to buy. I paid $1009 and 2011 Forested was pre-allocated 'for sure' and I was promised a confirmation call in a few days. Which happened a myth, too, like at Scarborough Subaru before. And William as manager did everything he could to not make us welcomed when we negotiated the deal. He was polite, too, but just not friendly. E.g. On his assessment on my trade-in Accord, he pointed that Accord's exhaust is noisy (probably hit by a road stone on the way there), I said OK I'd fix it. We completed the deal, with cost of the exhaust repair included on the dealer side. So on the day I came to Willowdale Subaru second time, and told them the exhaust is fixed, expecting them to re-evaluate the deal. Amazingly, May and William refused to re-evaluate, thus making the broken exhaust an invalid argument. Both May and William refused to accept it, and refused to provide any reasoning for such behaviour. I don't want anything from such an unprofessional place, so I claimed my $1000 and walked away. Overall experience - rated 2, due to unfriendliness and low level of professionalism. Price - rated 2, due to no reasoning ability on May/William part. More