Willowdale Subaru

excellant service I bought my first Subaru Legacy. It was definitely worth the wait. My sales rep Nadim was extremely knowledgeable and informative. Everything went acc I bought my first Subaru Legacy. It was definitely worth the wait. My sales rep Nadim was extremely knowledgeable and informative. Everything went accordingly and I'm loving every minute of my new car. Special thanks to my sales rep Nadim and Willowdale team. More

Dishonest practices - avoid as much as you can Where do I start? I contacted them over email asking for a specific price for a 2016 Forester and was told "No problem" by Nadim. When I show up the Where do I start? I contacted them over email asking for a specific price for a 2016 Forester and was told "No problem" by Nadim. When I show up they don't have a 2016 but only a "gently", manager-used 2015, which he was quoting over $2,000 of what we had already talked about for a 2016! My trade-in was being appraised $1,000 less than what I had already heard from other dealers. However, this was all part of their one-day deal, special just for me. Ha ha ha what a joke. These guys are terrible. The invoice was presented to me for a literal one second and I was asked to sign, and I quote, "Without worrying for the details. We took care of everything." After I demanded to take a closer look at the invoice, I noticed they were charging freight, pdi etc. on a used car that I didn't even want. Just walked out of there. More

Truthfulness I tried to buy a car from Willowdale Subaru. You would not believe the stories ... Eg they said the car I wanted had been sold two days previously but I tried to buy a car from Willowdale Subaru. You would not believe the stories ... Eg they said the car I wanted had been sold two days previously but it was still on the lot behind their facility. I would never have anything to do with them again. More

Very dishonest dealer I was interested in ordering a 2016 top of the line Outback and the sales experience was horrible. When we were presented with the order sheet, it I was interested in ordering a 2016 top of the line Outback and the sales experience was horrible. When we were presented with the order sheet, it was very confusing and didn't include the final price of the car. The sales person refused to tell us the full price of the car after repeated requests and we were forced to try to figure out the numbers on our own from the order sheet, and when we did, the final price was $2000 more than what the Subaru Canada website quoted. The sales person told us the price was non-negotiable because it was a "seller's market". We walked away without looking back. More

Make sure to ask for permision The service department refused to book my service appointment to get a safety inspection- it is company policy I must have "all the options presented The service department refused to book my service appointment to get a safety inspection- it is company policy I must have "all the options presented to me" before I buy out my leased vehicle, even if I know I want to keep it. Feels dumb to have to get permission from "Subaru daddy" if I'm allowed to buy my own car. Then I'm told the vehicle is past its prime and I really need to lease a new one. Sounds much different the story I was told 3 years ago when I leased it; then I was told these cars are great, ten years or more no problem!!! They did an oil change and now my driveway looks like I drive a beater. All kinds of old oil dripping from the bottom of the car, that they spilled and couldn't wipe clean.... More

terrible experience Horrific. Tried to lease a new vehicle (purchased old one from willowdale also) and sales manager wanted $3000 due on delivery ON TOP OF first month l Horrific. Tried to lease a new vehicle (purchased old one from willowdale also) and sales manager wanted $3000 due on delivery ON TOP OF first month lease payment. I asked 7 times if this was a down payment and he said "no, new car requires delivery charge of course. this is normal every car from every place!" My family leased 5 vehicles in the past - never. Delivery charges (OMVIC/license transfer/etc.) is around ninty bucks and your first month lease. We were ready to walk away and sales manager said "ok ok today special only!" put a big cross over $3000 and wrote $2250. "Just for you!" Scam attack, $320 per month for impreza due on delivery PLUS $2250 delivery charge? Went to another subaru dealership and paid $88 + $305 for the keys. Done. More

Ripoff My wife visited the dealership for a routine 20,000km maintenance. When she came back I was absolutely shocked to see that they charged her $494.51 fo My wife visited the dealership for a routine 20,000km maintenance. When she came back I was absolutely shocked to see that they charged her $494.51 for that maintenance. I think it is OUTARGUES. In my whole life, I NEVER paid anything close to it for a simple maintenance. Even my Acura dealer charges around $200 for the service B maintenance. I believe they took advantage of my wife and her ignorance. In addition, the invoice is for $469.88 but the credit card was charged for $494.51. I bought two cars from this dealership, but they will never see me again. Not for maintenance and for my next purchase. More

Waste of Time Went in to look for an Outback as a second vehicle & was very specific that I wanted to purchase/finance a new 2014 or pre-owned. Sales rep Alan Chau Went in to look for an Outback as a second vehicle & was very specific that I wanted to purchase/finance a new 2014 or pre-owned. Sales rep Alan Chau was difficult to even understand but was pushing me towards the 2015 and didn't want to show me anything on the last 2014 they had. Then, started talking about residual value and when I asked why that was relevant to a finance purchase, was told it was for a lease and that was better for me. Why would I want that if I specifically asked for finance/purchase and then would have to finance the remainder of the lease at a higher rate in 2 years from now? Then he said that clearly pre-owned was better for me. Ummm, what about the 2014 that we were just looking at? Then he asked if it had to be the Outback and I said not unless you have something in the same class (i.e.: a CrossTek or Forester) and he comes back with a sheet of 2004-2007 old Outback models and Legacies. And, that was when I walked out. I drove into the dealership in a 2012 luxury brand car...that should tell him I'm not looking for a 7-10 year old used car. Unbelievable. Oh and he stunk like cigarette smoke. *Vomit* More

Perfect buy for a first car After finding a car of theirs on Autotrader I communicated with Nadim over email and arranged to see the car, take it for a test drive, and have it lo After finding a car of theirs on Autotrader I communicated with Nadim over email and arranged to see the car, take it for a test drive, and have it looked at by a mechanic. The only stipulation they had was that Nadim needed to come along to the mechanic. Speaking of the mechanic, I went to a body shop called Can Jam Motorsports not far away and they were fantastic at helping me find negotiation points. I strongly recommend them- $100 well spent. Then we went back, found a price easily and a week later I picked up my Subaru. I think the only constructive criticism over the whole process would be for the front desk staff who seemed a little unfriendly. Beyond that, excellent experience and I couldn't be happier with the service they provided. More

they held on to my car key to coerce a deal at 6pm at night went with my mom (60)to check a car and get a quote and find out how much for my old car trade in. 2 weeks before their used car guy checked already b went with my mom (60)to check a car and get a quote and find out how much for my old car trade in. 2 weeks before their used car guy checked already but would not give value the salesguy said the manager took my car keys and will not return it until i consider or accept a deal. so we couldnt leave. r.t insists to get my sin no. when it is optional. watch out. have a spare key. More