Willowdale Subaru

Worst customer service I would definitely tell everyone to stay away from Willowdale Subaru as far as possible simply because I had a horrible experience with the sales lady I would definitely tell everyone to stay away from Willowdale Subaru as far as possible simply because I had a horrible experience with the sales lady named Grace Long at this local Subaru Willowdale location. I wanted to get a new Subaru Impreza so I did some homework on the car and some price comparison, finally I have decided to come to Willowdale Subaru dealership to make the purchase (also because it was close to where I lived). Grace Long was the sales lady that greeted us as soon as we walked into the door. We didn't want to waste any of her time so we kindly asked her if she can honor the price that we received from the Richmondhill Subaru dealership. she didn't want to honor the price at first and not only that she shamed us and called us cheap. We negotiated for a bit then she took my credit card and pressured me into making a quick decision and implied that she would not give back the card unless I decide on that day. My family and I really like the car so we had no choice...After she made the sale, Grace told me to give her 10/10 on the customer service satisfaction survey which I will receive in the email in a few days. I believe sales people need to earn their good reputation not by begging so of course I didn't give her a perfect score, right after that she called me up and humiliated me over the phone (called me a lair, insulted my family members...). To make things worse, the Willowdale Subaru dealership didn't have the vehicle onsite on the date I made the purchase, Grace Long told me to wait for a week before I can drive my new car. So I waited a week, when I came in to pickup my new car, she gave me the keys and also rushed me out of the dealership. It was only the next day, I found out they put my license plate sticker in the (front) registration plate instead of the back plate. And when I called in to service department, they didn't seem too surprised and told me to fix it myself. Grace Long is a very aggressive and deceptive sales person. I am very disgusted by her dishonest and questionable sales tactics. She only cares how much commission she will make out of you so stay away from her if possible!! More

They don't honour service appointments. I called for an appointment for one-hour routine servicing before a 2 p.m. appointment the next week with sales, A young woman said service staff I called for an appointment for one-hour routine servicing before a 2 p.m. appointment the next week with sales, A young woman said service staff knocks off for lunch so I should come at 11 a.m. This seemed unreasonable so the service manager personally booked me for 1 p.m. for one hour. In the event, it wasn't ready until 2:30 p.m. Due, it was said, to service staff having lunch. The sales managers's position that the appointment was only to turn up for a line up. After all, he said, doesn't a doctor keep you waiting? You may be as unconvinced as I was. He admitted fault, waived charges, and said its wouldn't happen to me again, though it could well happen to others. I told the sales manager I wouldn't buy from a dealership with a service department that thinks it can run behind as reprehensibly as doctors, with less reason. More

it was a great service experience .. I took my Subaru for service today April 11..and it was a great experience.. Mr.Dibo Wang took care of the service thoroughly and everything just went I took my Subaru for service today April 11..and it was a great experience.. Mr.Dibo Wang took care of the service thoroughly and everything just went smoothly..great staff and the service is superb. Looking forward to my next service call..thanks willowdale subaru!! More

Good experience The sales person Natan was always quickly responding to any questions/concerns. He seemed to be an honest person. Not sure about the other team member The sales person Natan was always quickly responding to any questions/concerns. He seemed to be an honest person. Not sure about the other team members. The deal was ok but I didn't feel it was the best. Overall, ok experience and I did buy a car there. More

Easy Transaction I test drove the Crosstrek along with 2 other competing vehicles at a different dealership. Once I knew exactly what I wanted, I used an invoice prici I test drove the Crosstrek along with 2 other competing vehicles at a different dealership. Once I knew exactly what I wanted, I used an invoice pricing service and they put me in touch with Taher at Willowdale Subaru. Spoke on the phone to him a couple of time to get ballpark pricing and then confirmed in an email to him what pricing I was looking to pay based on the data I had. Went to the dealer and struck a deal for the Crosstrek Limited with Eyesight. I though my budget would preclude me from getting the Eyesight package but I stuck to my budget and managed to negotiate a good price. Overall, an easy transaction. I am a huge believer in separating the test drive, and research from the purchase process and this worked out well for me and the dealer. Taher was really nice to talk to and very patient. He knew I didn't have a lot of time and helped move things along quickly More

Terrible Service/Salespeople are liars The tile is perfect way to explain them. It was my second time to have Subaru but, I am not going to go back there ever. The tile is perfect way to explain them. It was my second time to have Subaru but, I am not going to go back there ever. More

Terrible Service/Salespeople are liars After endless running around about the price and being given contract to sign that we did not agree on we finally settled on something with Maya Ghade After endless running around about the price and being given contract to sign that we did not agree on we finally settled on something with Maya Ghaderi and was promised 3 weeks to receive it. Before buying my vehicle I asked for test drive but Afshin Soufivand asked me to pay deposit first. After I paid the deposit he said I can't get my vehicle until 6 weeks after purchasing then pushed me to talk to the warranty department without a test drive. After I talked with someone at the dealership for half an hour, I asked her if I could get a test car to drive, she felt so surprised that I never had the chance to test drive. After 5 weeks, I didn't hear any news from the dealership. I then went to see what was going on. They told me my car was still not in Toronto and that they would make an emergency pickup when the car arrived. After 4 days I received an email from one of the salespeople and they said my car arrived in Toronto, but, still no one let me know when I could receive my car. After a week, I went to talk with Maya, she said I would receive my car after 3 days (not sure how much longer I would have had to wait if I didn't go into the dealership). After I obtained my car, I went to 3 different winter tires stores and found out they had all sold out. I informed Maya of this and she said she will try to find them for me but never heard anything back from her. TLDR: Shopping for 2018 Crosstrek, was lied to from beginning to end, had to fight for a test drive and everything else along the way (still didn't get to test the model I wanted), unable to get winter tires because they took too long to deliver my vehicle and had to wait two months for my vehicle to be in my possession. More

Amazing experience I bought 2016 Subaru Crosstrek at Willowdale Subaru in Mar 2016. I had a great experience here. I really appreciate Grace Long and Tiger Hu help. They I bought 2016 Subaru Crosstrek at Willowdale Subaru in Mar 2016. I had a great experience here. I really appreciate Grace Long and Tiger Hu help. They were very nice, patient and professional, and answered all my questions. They not only provided good services, but also like friends. Yesterday I came back to have my car’s 10,000 Kilm check. We still talked like an older friend and it makes me feel like home. Thank you! More

2014 Subaru Impreza purchased off lease Purchased an used Impreza from Taher Rezaee. He was patient and did not pressure me into purchasing at all. He was very accommodating and pleasant to Purchased an used Impreza from Taher Rezaee. He was patient and did not pressure me into purchasing at all. He was very accommodating and pleasant to work with. I had good experience overall and would return in the future. More