Willowdale Nissan Ltd.

Substandard This substandard dealership has poor customer service and shady employees that masterfully deceive customers into purchasing "added" features without This substandard dealership has poor customer service and shady employees that masterfully deceive customers into purchasing "added" features without ever discussing the "fine print" nor the redundancy of them. Lastly, my brand new car got a rust spot (I was sold on the 10 warranty rust proofing), 6 months after purchasing it and the dealership insists this rust spot must have occurred by a rock clipping it on the highway. This assumption means that they will not fix the rust spot on my brand new car. Not only will warn others of ever visiting this dealership, this unfortunate experience turn me off from ever purchasing another Nissan. More

Outstanding Customer Servoce I want to thank Johnson Li, Rada Vazic and Daniel Cioe for their outstanding customer service in helping me arrange a lease for my new car. I went in I want to thank Johnson Li, Rada Vazic and Daniel Cioe for their outstanding customer service in helping me arrange a lease for my new car. I went in with a specific car and price in mind and Johnson was able to put me in the exact car I wanted at exactly the right price within 30 minutes. He was courteous, professional and incredibly helpful throughout the entire process. I would, and have, highly recommended him to others if they're considering leasing or buying a new Nissan. Rada Vazic, in the financing department, had the paperwork done in 10 minutes, approved and ready for signatures, without any of the usual back and forth and "used car salesman" tactics I've seen from other dealerships. She looked after everything and made sure the transition from my old lease to my new one went smoothly and without a hitch. It was a real pleasure working with these two great professionals and I'm extremely pleased with Willowdale Nissan and Nissan Canada. Thanks for the great experience! More

needs a major customer service improvement. I came to Willdowdale in search for a new car and wanted to explore my options when looking for a car and boy, these people haven't got a clue when it I came to Willdowdale in search for a new car and wanted to explore my options when looking for a car and boy, these people haven't got a clue when it comes to trying to entice people into buying a car; when doing so it'd be best if you DON'T get your managers and employees to leave angry voicemails calling people immature because I can assure you that, THAT was a major part of why I didn't proceed in doing business with this dealership. Want a great Nissan experience? Do yourself a favour and drive that extra 25 mins to the Newmarket Nissan they're much more friendly and helpful, never did I once get rude voicemails from them. However, Sylvia was very nice and the only reason why Willowdale is getting 1 star from me. More

good service and customer care I am going to Willowdale Nissan since I bought my car , I should say they have very good improvement for the service . I am happy for the service . th I am going to Willowdale Nissan since I bought my car , I should say they have very good improvement for the service . I am happy for the service . they have good customer service and also very good management , as I said I am going to this center since I bought my car and it looks they listen to their customers and care about them . I recommend them . it is a good place with friendly staff. More

Dreadful -- don't buy a car from them Dreadful sales person and dreadful service. The used Sentra I bought was not checked out properly and needed a number of repairs right after purch Dreadful sales person and dreadful service. The used Sentra I bought was not checked out properly and needed a number of repairs right after purchase. When I complained, the owner-president, Mark Falkenberg, said he would compensate me with a set of tires but gave me the wrong size. Further complaints never yielded a reply. Obviously, he doesn't care about his customers and he sets the tone for his company. More

Extremely satisfied with Jonny at Willowdale Nissan Great customer service and genuine staff at Willowdale Nissan. Jonny was very professional and answered any questions that i had. I would highly recom Great customer service and genuine staff at Willowdale Nissan. Jonny was very professional and answered any questions that i had. I would highly recommend Willowdale Nissan and Jonny to my family and friends or anyone looking for an exceptional new/newer car shopping experience!! Everyone I interacted with was very personable and Jonny made me feel like I've known him my whole life!! Mostly when we signed the deal the service ended, But Jonny was not like typical other dealers. Even he help me how to handle the hassling process of retruning my ex-leasing car. He is totally trustwothy. I recommend Wioolowdale Nissan and Jonny to anyone who wants to have a positive,hastle free experience when buying your car. Thank you Jonny :)) More

that us okay I bought my car from them, they have good customer service and for sale they are good but it would be better than this if they listen to customers mor I bought my car from them, they have good customer service and for sale they are good but it would be better than this if they listen to customers more and let customers to make decision by themselves of course it is for some of sales person but the manager is good and it is better to talk to him if you feel not happy for deal for sure he will help you. More

Amazing experience Dear Willowdale Sales Department; I would like to express my gratitude to you for being such an amazing and incredible help to my mother & I, in purc Dear Willowdale Sales Department; I would like to express my gratitude to you for being such an amazing and incredible help to my mother & I, in purchasing my new car. Your perfect service made this experience very comfortable. We cannot thank you enough for the time, kindness and effort you put into making this decision the best and the simplest yet. I am very happy to have met you and am very happy to call all of you at willowdale Nissan my friends. Thank you for your incredible service. Sincerely, Ayda More

Don't go to this dealership, very rude I bought used nissan rouge. Under warranty an year old. While taking the delivery I am checking, the dashboard was very dirty and you can see the dirt I bought used nissan rouge. Under warranty an year old. While taking the delivery I am checking, the dashboard was very dirty and you can see the dirt. The buffing was not done properly. Anyways, brought it in to service with some issues. The service rep is rude, he's looking at you like a dumb. We went to check the car together and he's not even checking it properly. We came back to desk and he takes another customer Eventhough, I am already dealing with him. At the end they could not resolve the issue. I am positive there employee are not competitive. This dealership is very rude, not helpful. Would never recommend it to anybody. An old lady customer is giving a hint that she's old enough to know how to use the new coffee machine. All the staff did is, verbally told her in quick 5 sec, how to use it. Really??? It doesn't take even a min to make a coffee for her. Finally , as expected she could not make it herself and I helped her. I would never recommend it to anyone. More

Great place to buy car Bought a Sentra recently from willowdale Nissan, received thousands in discounts Very knowledge and helpful sales reps If you need a car willowdale Bought a Sentra recently from willowdale Nissan, received thousands in discounts Very knowledge and helpful sales reps If you need a car willowdale Nissan is the place to go! Otar More