Willowbrook Chrysler Jeep Dodge RAM

There should be a 0 Star option. I purchased my 2016 Jeep Cherokee Ltd with just over 14,000K from this dealership in May 2017. She has turned out to be somewhat of a lemon. Fuel In I purchased my 2016 Jeep Cherokee Ltd with just over 14,000K from this dealership in May 2017. She has turned out to be somewhat of a lemon. Fuel Injector replaced in Feb. 2022 with 38,000K. Most recently, Aug. 2023, just completely died with just over 45,000K Initial problem was diagnosed and repaired quickly (Work was done at a different dealership) With the second issue I contacted the dealership I took my vehicle to previously but they would not be able to get to it very quickly. That is when I went to Willowbrook Motors to speak to their service department (Brendan - Service Adviser) BEFORE I had it towed to Willowbrook Motors for diagnostics and then repair. I was guaranteed that the diagnostics would be run either later that day or first thing in the morning. When I received a call at 9:30 this morning I assumed it was from their service department - NOPE, it was from one of their sales people inquiring if I wanted to sell my vehicle to them. I told him , the only call I was expecting or wanting was from his service department to update me on the problem with my vehicle. I left a couple messages for the service adviser, Brendan. Calls not returned, When I called again and spoke to someone else in the service department they told me the diagnostic check was done and revealed it was not the battery or alternator and additional diagnostic time would be required to assess the problem. I found this highly suspect since I spoke to the same person not less than an hour and a bit earlier and was told they wouldn't be able to get to my car until later and to call back at 2 -3pm. Knowing I was being lied to, I drove down to Willowbrook Motors. My car was in exactly the same spot where it had been towed the day before. As soon as I got there, a guy came out, popped the hood and was checking the battery with the same device BCAA uses to check battery life I confronted Brendan with the fact they were lying to me and I took issue with the only contact they made with me all day was to try and buy my vehicle and trade up for another. I had it towed out of there quick and transported to what I hope will be a more reputable facility. To add to my absolute frustration, some moron from the Dealership called me on my cell as my car is being towed OUT of there. She seemed to assume the car was being towed IN and asking if I would be interested in...God only knows, I cut her off, but she was probably going to make the pitch for buying my Jeep as well. WHAT IS WRONG WITH THESE PEOPLE! Here's the take away. Don't buy a vehicle from this dealership, don't go there for service of your vehicle. If you do buy from them, take your vehicle elsewhere for service. More

DO NOT BUY HERE. Staff and General Sales manager are a joke. Misleading, dishonest and pushy. We bought a new vehicle late last year. Problems started days after. We c Staff and General Sales manager are a joke. Misleading, dishonest and pushy. We bought a new vehicle late last year. Problems started days after. We contacted the service dept and were told no fix for the issue. To date problem.persists. called again and was told to live with the problem, have the dash disconnected or trade it in. Promised the world by salesman Ash and GM Steve. Long story went elsewhere and got treated like royalty. Thanks for nothing Willowbrook. More

Ash you are amazing thank you for my 2023 jeep you are a wonderful sale person you care for your customers ill always chose Willowbrook Chrysler my favorite place you all are amazing thanks again wonderful sale person you care for your customers ill always chose Willowbrook Chrysler my favorite place you all are amazing thanks again More

Ash your amazing, thanks so very much for my new ride! Highly recommended your the best! Highly recommended your the best! More

***BUYER BEWARE*** I was duped by this dealership. I was told I was buying a car with my mother as a co-signer. When the deal was done, we found out she was the sole owner. Yes, my mother should have I was told I was buying a car with my mother as a co-signer. When the deal was done, we found out she was the sole owner. Yes, my mother should have been more careful about what she was signing, but at the same time the dealership should've been doing honest business. They BLATANTLY lied to me and took advantage of my elderly mother who lives close to the dealership (I'm on the island), so they knew I would not be present during signing. They gave her paperwork to sign that was COMPLETELY different than what we had agreed upon. Beyond disappointed with Willowbrook Chryslers sales tactics and the lack of responsibility they are taking. The fact that they don't mind taking advantage of anyone, especially seniors shows a complete lack of integrity. Anyone know a good lawyer? More

Im from victoria and i have dealt with lots of the local dealerships That have not been good and some that are ok.. I made a good choice to Branch out to willowbrook dodge. I met 2 amazing employee dealerships That have not been good and some that are ok.. I made a good choice to Branch out to willowbrook dodge. I met 2 amazing employee as well insurance guy. Sales, person Harp, finance person john. I was in at 11 am and by 1pm, I sighned papers for my new suv. In 2 days they took my trade in, got me approved Dont belive negative things you read, just go to there lot and have your own personal good Experience that I got. I will say its worth the Cost of the ferry and gas as well your time To travle to willowbrook. From victoria or even if your local. They have the most Up front and honest sales people, service people as well detail people I sat and I listened And watched how well the sales staff were amazing, as,well how the detail staff worked And service department. They have good honest ways to offer you the highest best money for your trade in.. As well they have a very Large selection of new and pre owned to get what your looking for and wanting. They work really well with many banks to have you approved for great rates, as well they work well with having exstended warrenty for your new vehical.. I am very impressed as they treat you like family and not just to sell you a vehical. I highly recomend to go see them... I had the most friendly service From the 2 days i spent From getting approved To getting what I wanted from my trade in to them getting exactly What a vehical was looking for and needing from a vehical More

Terrible experience. Terrible staff and management. So much stress and anxiety DO NOT BUY ANYTHING FROM THEM Terrible staff and management. So much stress and anxiety DO NOT BUY ANYTHING FROM THEM More

The salesman I dealt with is a lyer. I will never deal with them again. I will never deal with them again. More

What can I say met Tracy Williams in search of a 2019 dodge Durango Rt with specific options white with red interior ,entertainment system and all . Unfortunately at the time and with this crazy world we dodge Durango Rt with specific options white with red interior ,entertainment system and all . Unfortunately at the time and with this crazy world we live in it was not available but was assured one would come in by Tracy. She was extremely helpful through out the whole process on trying to find one and I will wait for her call .I've been to a few dealships and never been helped like that before. Just want to say thank you to Tracy and I'll be waiting on your call . More

Went in looking for a new vehicle and Kyle went out of his way to help me out. He was incredibly knowledgeable and made sure I had all of the information I needed, as well as a test drive, without being his way to help me out. He was incredibly knowledgeable and made sure I had all of the information I needed, as well as a test drive, without being pushy. He was incredibly professional and although we didn't end up buying as the timing wasn't right, I will definitely go back and deal with Kyle when the time is right. More