Whitehorse Motors

GOOD mechanical service! BAD customer service! Customer service employee argumentative, unknowledge and disrespectful. He booked me for an appointment then told me I could no BAD customer service! Customer service employee argumentative, unknowledge and disrespectful. He booked me for an appointment then told me I could not have that appointment because no one would be able to retrieve my tires that were at Fords storage. When I spoke to the manager, the manager said there was enough time for them to grab the tires from storage during the week and to book my appointment. When I approached the customer service guy to let him know what the manager said, he said he had to go confirm that with the manager and when he got back, he stated "My manager said it was ok". BUT I had just told him that! That made me feel disrespected as a customer and as a woman. And when another issue arose after I picked up my car and I approached the same customer service guy to ask if someone could come do a maintenance on the electronics, he stated I would have to book another appointment for that. I responded to his statement that this request was done in the past without issues but he seemed lost. At that point, another employee spoke up and stated it is something they can check right now. Obviously, this customer service guy does not know what he was doing and I will not deal with him again. More

Bad customer service at the service dept , when I called about my truck , no one answered and I’d call back they would pick up the phone and not say anything and hang up and they did this several times from about my truck , no one answered and I’d call back they would pick up the phone and not say anything and hang up and they did this several times from 9 am -12:40 pm , I walked in there to pick up my truck. 3 employees were there, doing nothing. I asked why they kept answering and hanging up. The guy at the service desk laughed and thought it was funny ! I was not impressed . More

The service in the Service Department over the past year on the most has been unacceptable. on the most has been unacceptable. More

I had a heart problem in the hospital for quite awhile F150 battery froze after 14day shut down. Called Ford truck was towed by Ford to Whitehorse dropped in a couple days later My truck was ready and wai F150 battery froze after 14day shut down. Called Ford truck was towed by Ford to Whitehorse dropped in a couple days later My truck was ready and waiting new battery all set up. Thank you very much much appreciated More

HI, I would like to thank the service department for their amazing service and their professionalism, it started when as soon as I approached the service counter and Dan ask me if he could help me, i ex their amazing service and their professionalism, it started when as soon as I approached the service counter and Dan ask me if he could help me, i explained my issue and he said his service tech Stuart would need to look at my vehicle. The next day I returned with my vehicle and Dan promptly call Stuart who came to the front immediately. Stuart asked what the symptoms were for my vehicle went outside and confirmed the issue. Stuart then went and checked with the parts department to insure they had the parts to perform the repair. He then told me they had the parts and could expedite the repair the next day. the next day i received a call from Dan informing me my vehicle was repaired and ready for pickup. For a person that worked in the service industry for 35 years I must say this was a near perfect way to provide service, Thank you again and very well done. Regards, Wade Harrison More

Always had good service at Whitehorse Motors. Fellow at the service desk confirmed everything I wanted done and then again when I picked up confirmed item by item the work that they did. Fellow at the service desk confirmed everything I wanted done and then again when I picked up confirmed item by item the work that they did. More

The service was very very hard get ahold of. I left a message and got no phone call in return. I left a message and got no phone call in return. More

We had warranty coverage, got charged $16,000 plus. No explanation on why it was not even sent into coverage, they said they washed the vehicle and there was still mud all over it. They said it was ope No explanation on why it was not even sent into coverage, they said they washed the vehicle and there was still mud all over it. They said it was operator abuse. It was used for work in a mine and commercials clearly show that these trucks are work trucks and they are clearly used in bushes. Very disappointed with this dealership. I've had my other trucks at other dealerships and and never a problem for warranty coverage. More

Consistently good service, experienced service agents who explain the work and charges. Keep it up! explain the work and charges. Keep it up! More