Whitehorse Motors

Excellent service for many years. Had my stored winter tiles mounted and a routine service, exactly what I requested. Had my stored winter tiles mounted and a routine service, exactly what I requested. More

It took 3 months to finally have my vehicle fixed. Zero customer service. The only positive about dealing with this dealer was the front counter attendant who was friendly, helpful, and who, the poor Zero customer service. The only positive about dealing with this dealer was the front counter attendant who was friendly, helpful, and who, the poor guy, had to make endless excuses for the poor overall service. I am just happy that my ordeal with Whitehorse Motors is over; I hope. More

If you want a good run around and overall disappointment, buy a ford and deal with the dealership in Whitehorse. buy a ford and deal with the dealership in Whitehorse. More

Booked an 8am oil change and my winter tyers ( on rims ) put on. I was the first customer in the door at 7.40am and Was keep waiting until 10am. When I complained to the service manager he said we are not a put on. I was the first customer in the door at 7.40am and Was keep waiting until 10am. When I complained to the service manager he said we are not a quick lube! ZERO customer service! More

Thank you for the recal update and fixing my tire in such a busy time a busy time More

Exactly what was expected. Got my winter tires installed, summers removed and stored for the winter. Got my winter tires installed, summers removed and stored for the winter. More

Extremely poor communication, service department does not return calls. They are better at making excuses than doing actual work. return calls. They are better at making excuses than doing actual work. More

I have owned and driven Ford vehicles my entire life and I can say that this is the worst service I have ever received anywhere. I called this dealer and left messages no less than five times over a weeklon I can say that this is the worst service I have ever received anywhere. I called this dealer and left messages no less than five times over a weeklong period before they even responded to me for an appointment date. I live a couple of hours drive out of town and my vehicle is my only transportation; there are no other options for getting around and although I mentioned that, and the fact that the issue with my vehicle was serious, I was given an appointment date 6 weeks into the future. After finally being able to drop off my vehicle on the appointed date it sat on the lot for 3 days before it was even looked at. When someone finally looked at it and found out the problem, I was told that some parts needed to be ordered and was given another appointment 4 weeks into the future. We are talking about a part that would be available in a couple of days at any other dealership. Remember; this is my only vehicle, it is not safe to drive, and I drive isolated roads. I was seriously considering the purchase of a new vehicle within the next month, and it was going to be another Ford. After the beyond poor service I am receiving I have already made the decision that my next vehicle will definitely not be a Ford. More

Had to call a bunch of times to get an answer on when my vehicle would be ready. Got transferred a few times to no answer, had to call back. Felt like a very long time to get the truck back just for a servi vehicle would be ready. Got transferred a few times to no answer, had to call back. Felt like a very long time to get the truck back just for a service. When paying they didn’t really give me too much detail on what they did and I had to ask about the recalls. Not sure what happened, this place used to be great to deal with. More

Whitehorse Motors Ford dealership is squared away. Staff went above and beyond to fit my truck in for service when I was traveling through the Yukon. Staff went above and beyond to fit my truck in for service when I was traveling through the Yukon. More