Westminster Toyota
New Westminster, BC
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205 Reviews of Westminster Toyota
Awesome team at Westminster Toyota. Sales Manager Kartik helped us through out the buying process and then business managers took great care of us I will be coming back with friends Sales Manager Kartik helped us through out the buying process and then business managers took great care of us I will be coming back with friends More
Thank you Hana and the finance team, I love my Rav4 and for all the help you girls are amazing. I was stuned when your manager from finance called me that I am approved I went to many dealerships but no o for all the help you girls are amazing. I was stuned when your manager from finance called me that I am approved I went to many dealerships but no one helped me like your manager did. thank you I will surely refer my relative here More
Amazing service and speed on how they process my approval. The way they do business is very likeable, I will definitely refer my friends and family to Westminster Toyota. I am glad my cousin broug approval. The way they do business is very likeable, I will definitely refer my friends and family to Westminster Toyota. I am glad my cousin brought me here. Thank you Michael More
Very happy about Westminster Toyota, they are a very transparent dealership and gave me all numbers up front with no surprises when I picked up the RAV4. Their service was amazing from reception to the transparent dealership and gave me all numbers up front with no surprises when I picked up the RAV4. Their service was amazing from reception to the day I left with my new car! More
Great team to work with, great service and the whole process was very easy. The finance process was very efficient and easy to work with. Overall great experience. The sales explained everything and I process was very easy. The finance process was very efficient and easy to work with. Overall great experience. The sales explained everything and I am very happy about the whole transaction. More
We ordered a RAV 4 XLE from Westminster Toyota in May; however, to date, we have not received the vehicle, which can be understood due to specific reasons. On June 29th, 2022, while checking online for av however, to date, we have not received the vehicle, which can be understood due to specific reasons. On June 29th, 2022, while checking online for availability, I came across a RAV 4 XLE Premium, which had been a cancellation. Therefore, I spoke to the salesperson in charge of my order. He said that the vehicle was available and the original customer for this vehicle had a protection package and asked whether it was fine for me to pay an extra cost. First, I disagreed, but later, when he said that the protection package cost was already included in the sale price as per the post on Facebook, I agreed and asked if I could come and purchase the vehicle. Suddenly he messaged me and said that his manager informed him that it was already sold. Even though he said that I kept checking on Facebook for similar vehicles and came across the same vehicle posted by another salesperson of the same location a few minutes back, mentioning that it was available. Then I contacted this salesperson who had posted on Facebook a few minutes back named GARRY ARORA, and he confirmed that the vehicle was available. Then I contacted my salesperson and asked him if the car was available or not because GARRY confirmed that it was available. Then he checked with GARRY and took his word since GARRY had confirmed with his manager. So, they asked us to come to the Westminster Toyota, and on our way, I received a message from my salesperson mentioning that they could not sell the vehicle and that they needed to hold this until tomorrow. However, we went and waited for some time for GARRY and our salesperson to attend to our matter. GARRY spoke to us first, blamed us, and acted like it was not his fault for misleading us and wasting our time and money. Suppose anyone is looking to buy a vehicle from Westminster Toyota, refrain from the salesperson GARRY ARORA as clearly, he lacks professionalism and customer service skills and acts like he knows everything. As customers, we trust dealers like Toyota more than car sales, but anyone can be unfortunate like us if we meet senseless humans like GARRY. More
Awesome team with transparent transactions. Great experience overall…. Didn’t feel any pressure and enough time was given to make an informed decision. Great experience overall…. Didn’t feel any pressure and enough time was given to make an informed decision. More
The worst experience that I had in my life with car dealer! I love Toyota and I always own Toyota because of reliability and honesty, but this dealer is the shame on respected Toyota brand name, the ma dealer! I love Toyota and I always own Toyota because of reliability and honesty, but this dealer is the shame on respected Toyota brand name, the management is the bunch of scammers, i had placed the order for new car but they lied to me from the beginning and tried to scamm bait and switch and more, so be careful with this dealer and go somewhere else. More
I purchased a used vehicle from this dealership and the customer service has been very poor. To start, I still have NOT received my copy of the paperwork or warranty information. I have left repeated messa customer service has been very poor. To start, I still have NOT received my copy of the paperwork or warranty information. I have left repeated messages and no one has returned my calls. My sales guy, Karan, was good. However the rest of the shop has let me down. They said they would clean the vehicle and polish some scratches and the scratches were not addressed. I have extended warranties and have asked for information on how to use the coverage and still have no copy of the warranty. They were more than happy to make the sale but have no interest in service after sale. They want to sell you a vehicle but have no interest in you after they get paid. More