Westgate Honda

Brakes CRV 2015 I brought in my 2015 CRV for a tire pressure warning lite issue. Turned out I needed rear brakes. I thought the service department did a good job in I brought in my 2015 CRV for a tire pressure warning lite issue. Turned out I needed rear brakes. I thought the service department did a good job in isolating the problem. I mentioned to them that rear brakes should not need replacing at 40,000 km. Their response was that I should have had the brakes serviced. Did not buy that story. I REPEAT: BRAKES SHOULD NOT BE NEED REPLACING AT 40 KM. HOWEVER, IT FELL ON DEAF EARS. Very DISAPPOINTED IN HONDA for having to put new rear brakes on a car with 40,000 km. Looks like Honda going the same route as other car manufacturers. Cheap parts that wear out quickly.. Never had this problem with the last 3 honda's that I leased and all drive by the same person. I guess my problem is that I am from the period when they made cars to last. George More

Excellent customer service Just purchased a new vehicle at this dealership and received excellent customer service from both Kyle and Steve. I was prepared to purchase from a di Just purchased a new vehicle at this dealership and received excellent customer service from both Kyle and Steve. I was prepared to purchase from a different dealership when I went in, but they definitely earned my business! More

Great service experience My wife and I moved back to London one year ago after living at our cottage for many years. We picked Westgate to service for our 2911 Accord and it My wife and I moved back to London one year ago after living at our cottage for many years. We picked Westgate to service for our 2911 Accord and it has proved to be a good decision. The service reps are professional. We will continue to go back. More

Had an excellent service for my 2016 Accord Demetre helped tremendously to have the car serviced. Thanks a lot. I was very happy and felt great reward after 16 years of being with you. Raj Ja Demetre helped tremendously to have the car serviced. Thanks a lot. I was very happy and felt great reward after 16 years of being with you. Raj Jain More

Friendly, good service. Salesman was excellent and service is aways great. Everyone right down to the courtesy driver is friendly and willing to do a little extra to accomod Salesman was excellent and service is aways great. Everyone right down to the courtesy driver is friendly and willing to do a little extra to accomodate my schedule. More

Excellent I find the staff at westgate to be very informed friendly and always willing to answer any question I may have. If there is work that needs to be don I find the staff at westgate to be very informed friendly and always willing to answer any question I may have. If there is work that needs to be done they will let me know if needs to be done right away or if I am wait! Honesty More

Good customer service Had a problem with brakes on my old CRV. Customer service rep explained what needed to be done and gave me cost estimates and options. Work that was Had a problem with brakes on my old CRV. Customer service rep explained what needed to be done and gave me cost estimates and options. Work that was done was very satisfactory. More

Great Group of People I will say that I was a little surprised the manager didn't introduce himself to me after the deal was made, but aside from that, everyone was stellar I will say that I was a little surprised the manager didn't introduce himself to me after the deal was made, but aside from that, everyone was stellar. Sam in particular has a really relaxed and informal style that made the purchase decision a lot smoother (as I am anxious, terribly indecisive and pretty stubborn). He was patient, attentive, informative and engaged throughout the process. They really push the "family line" a lot, but it felt genuine as I worked seamlessly with two sales associates given my need to have the sale take place around my own unpredictable work schedule. I would strongly recommend a visit to Westgate Honda and particularly to do business with Sam Saker or David Gormandy. Ask David about his birds. The business manager was also quite efficient and while encouraging some warranty upsell certainly wasn't aggressive. More

Needed a new key Went in to replace a lost key. Was given a brand new HRV to drive while we waited, upon return we were pleasantly surprised to see that they had also Went in to replace a lost key. Was given a brand new HRV to drive while we waited, upon return we were pleasantly surprised to see that they had also taken care of our airbag recall at the same time! Helpful because we live an hours drive away from the dealer and it eliminated a second trip to have that addressed. More

Amazing experience, no pressure purchased my first car and it couldn't of gone smoother, had a bad experience with London Honda, however Westgate was a breeze! love my new Honda! purchased my first car and it couldn't of gone smoother, had a bad experience with London Honda, however Westgate was a breeze! love my new Honda! More