West Edmonton Mall Toyota

Awesome experience buying from Mayfield We recently decided to buy a new vehicle and trade in our mini van. We went to another Toyota dealership and had a very unpleasant time so we decided We recently decided to buy a new vehicle and trade in our mini van. We went to another Toyota dealership and had a very unpleasant time so we decided to go to Mayfield. We had been there last summer and decided not to buy so we wanted to see the same sales person that we spoke to last time. Bill was amazing. He not only still had all of our information from 9 months previous but he remembered us. He helped us figure out all the details for a brand new Rav 4, then when we decided that we wanted to see a 4Runner, just to be sure that we ended up with the perfect vehicle for us, and we decided to go with the 4Runner, he sorted out all the paperwork and ensured that we were still getting a fabulous deal. Bill is the man to deal with to get what you want in your new vehicle. He is professional and respectful. He does not try to force you into a sale, unlike the other dealership that we visited that day. He gives you all the details and explains everything for you expertly. When we finished getting all the paperwork signed we were brought around the dealership on a tour so we knew where to bring our new vehicle to be serviced, an experience we never received at other dealers. More

amazing experience...!!! The people there are amazing, they actually care about their customer. Management is the key...they have a great mix. If I could sell cars like th The people there are amazing, they actually care about their customer. Management is the key...they have a great mix. If I could sell cars like they did, i would be awesome.!!! If I could write a book on how I want to be sold a car, they did it for me...Too all my old friends at that dealership, God bless all mankind, and have a happy Easter. And Barbara Cavey was FANTASTIC.!!! and all those old guys in Mgmt .lol... More

james fenwick this person is a total jerk off to be avioded at all cost as long as he is there you should go to a different dealship i left no work done he wan this person is a total jerk off to be avioded at all cost as long as he is there you should go to a different dealship i left no work done he want 75 dallars to do warenty work More

The best of the best I went in skeptical due to an experience I had just the day before at another dealer. Jade Siffledeen made us feel like we mattered. She listened to w I went in skeptical due to an experience I had just the day before at another dealer. Jade Siffledeen made us feel like we mattered. She listened to what we wanted and checked up on us the next day to make sure we were happy. I am so happy to have met Jade. Thank you. More

Excellent service In early out early. Very couteous staff and pleasant experience. Free coffee and water while you wait. Comfortable seating and environment. Prompt cus In early out early. Very couteous staff and pleasant experience. Free coffee and water while you wait. Comfortable seating and environment. Prompt customer service, very accomodating when brought own parts in for install. Discounted price of service to reflect this. More

Worst experience There is sales guy named wade That guy is fraud They guy keep so much margin in there inventory Dnot listen to that fraud guy There is sales guy named wade That guy is fraud They guy keep so much margin in there inventory Dnot listen to that fraud guy More

upsetting We visited you dealer ship to night the salesman we met at the door was nice to us tried to help but my wife had been in during the day and met with b We visited you dealer ship to night the salesman we met at the door was nice to us tried to help but my wife had been in during the day and met with bill . we were told he was with some one and would be right with us. We waited for 1/2 hr . when he came out he was upset with us and said .we could go to another salesmen and if we were coming we should have called.I dont know who he thinks he is but i am the person spending $60,000.00. More

I can't give a good rating as of yet. I got a used car just the other day from Mayfield Toyota and I only found out on the same day that I got the car that they can not give us a spare key I got a used car just the other day from Mayfield Toyota and I only found out on the same day that I got the car that they can not give us a spare key...which would cost me another $200+ to have it duplicated and programmed by the maker of the car. I asked my agent if they could at least help me as it's still $200. I was told that I should be thankful that it would only cost me that much. I was a bit frustrated as I was expecting that they should have at least offered to shoulder the cost...having just closed a deal of about $25K. (He suggested that we should try to talk to the manager about it..which I would.. one of these days and hopefully the tide will be on my favor). BTW, I traded-in our old car and told them that I forgot to bring the spare key and they said it shouldn't be a problem. But after knowing how much it would cost the next buyer, I intend to give them my spare key. I believe this is the right thing to do..being considerate of future used-car buyers and hopefully Mayfield Toyota would also do the same, be considerate of their customers). I might send another review/update after I've visited the manager to talk about my concern. More

A most pleasant adventure: the Toyota Buy & Ride! MAYFIELD TOYOTA This is a letter that should have been written 10 months ago. In January 2016, my wife and I purchased two Toyotas from Mayfield T MAYFIELD TOYOTA This is a letter that should have been written 10 months ago. In January 2016, my wife and I purchased two Toyotas from Mayfield Toyota: a 2016 Highlander and a 2016 Camry. The sales representative (Product Advisor) was Douglas Confesor, the Sales Manager was Kyle Scott, and Joan Lee, was the finance arranger. That said, I hope that with the passage of time this letter has more weight. Like most wine, the proof of quality is in the age! It should be said that in absolutely every respect Mayfield Toyota has provided the highest standard of service and care that any prospective customer would hope to receive. Having received such from the outset through to the present date, I would state that Mayfield Toyota, through its staff, the aforesaid ones in particular, are deserving of the highest accolades a customer can provide. Everyone and anyone can say that they are most enthusiastic about buying a new vehicle. When they get their fine Toyota vehicle, and caught up in the “moment” it is easy to say that is all good and it can be said that the sale/purchase was a terrific experience. I can say that too! What stands out the more markedly about these three members of Mayfield’s team is what they did when the “deal” was already made and they knew they had my wife and I hooked and legally committed. They still thereafter, and on numerous occasions, provided stellar courtesy, service, action, and superior customer relations. The truth told, the purchases would have been good, sound moves on our part if the vehicles had been sold to us and processed by a robot. The best value of these purchases was how these three (and now subsequently I must also include the staff of your service and parts departments as well!) provided us, each in their own ways (details of which do not matter) regular affirmation that this was the very best place to purchase a new vehicle. Buying a vehicle is not ordering up fast food, it is a journey. The ride has been and is MOST sweet and memorable at Mayfield. In deep appreciation, John T. Haunholter, on behalf of myself and my wife More

Repeated negative experiences After taking our vehicle to this dealership for the duration of our lease agreement, this sums up every visit with the exception of one: 1. long wait After taking our vehicle to this dealership for the duration of our lease agreement, this sums up every visit with the exception of one: 1. long wait times- they tell me 1 hour for an oil change, it takes 2 1/2; they tell me 3 for servicing, it takes more than 5. Just be upfront please so I can adjust my schedule accordingly and stop overbooking, please, and then making me feel like I should anticipate this length of time for a visit. 2. not aware of product. Perhaps we should have read the manual more closely, but apparently there is a lock-out switch in the glove box to lock out the rear hatch. When did we find that out? Not the first visit when we mentioned our hatch wasn't opening. Not the next visit when we brought it back again for servicing and they quoted us over $1000 to fix it (we declined). Nope...the third time, when the kind service check-in employee said "oh...did you check the switch in the glove box" and then it magically opened again; that was over a year after our first initial inquiry, but I guess at least we hadn't paid the money to "fix" it. 3. someone else mentioned grumpy; yes...agreed. I am a customer, please don't act as though I am inconveniencing you by being there. And eye-rolling...unacceptable in my book. The drive thru reception area is generally better, but the area where you pick-up and pay...someone else mentioned standing there and them acting like you don't exist and not acknowledging you. Yes...that's happened to me too. So what was the one visit that was remarkably better? Well that was the fellow who solved the hatch issue, and the vehicle was done on time, and everyone was super friendly...only it was really interesting that they were trying to sell us a new vehicle at the time as our lease was up. Coincidental? I don't think so. Now that we are not buying a vehicle it's back to the same miserable service. We will note the quality of repairs seems to have held up, to be fair. But based on the overall experience over 5 years, we will never buy another vehicle here as we never want to have to deal with this service center again. More