West Edmonton Mall Toyota

A most pleasant adventure: the Toyota Buy & Ride! MAYFIELD TOYOTA This is a letter that should have been written 10 months ago. In January 2016, my wife and I purchased two Toyotas from Mayfield T MAYFIELD TOYOTA This is a letter that should have been written 10 months ago. In January 2016, my wife and I purchased two Toyotas from Mayfield Toyota: a 2016 Highlander and a 2016 Camry. The sales representative (Product Advisor) was Douglas Confesor, the Sales Manager was Kyle Scott, and Joan Lee, was the finance arranger. That said, I hope that with the passage of time this letter has more weight. Like most wine, the proof of quality is in the age! It should be said that in absolutely every respect Mayfield Toyota has provided the highest standard of service and care that any prospective customer would hope to receive. Having received such from the outset through to the present date, I would state that Mayfield Toyota, through its staff, the aforesaid ones in particular, are deserving of the highest accolades a customer can provide. Everyone and anyone can say that they are most enthusiastic about buying a new vehicle. When they get their fine Toyota vehicle, and caught up in the “moment” it is easy to say that is all good and it can be said that the sale/purchase was a terrific experience. I can say that too! What stands out the more markedly about these three members of Mayfield’s team is what they did when the “deal” was already made and they knew they had my wife and I hooked and legally committed. They still thereafter, and on numerous occasions, provided stellar courtesy, service, action, and superior customer relations. The truth told, the purchases would have been good, sound moves on our part if the vehicles had been sold to us and processed by a robot. The best value of these purchases was how these three (and now subsequently I must also include the staff of your service and parts departments as well!) provided us, each in their own ways (details of which do not matter) regular affirmation that this was the very best place to purchase a new vehicle. Buying a vehicle is not ordering up fast food, it is a journey. The ride has been and is MOST sweet and memorable at Mayfield. In deep appreciation, John T. Haunholter, on behalf of myself and my wife More

Repeated negative experiences After taking our vehicle to this dealership for the duration of our lease agreement, this sums up every visit with the exception of one: 1. long wait After taking our vehicle to this dealership for the duration of our lease agreement, this sums up every visit with the exception of one: 1. long wait times- they tell me 1 hour for an oil change, it takes 2 1/2; they tell me 3 for servicing, it takes more than 5. Just be upfront please so I can adjust my schedule accordingly and stop overbooking, please, and then making me feel like I should anticipate this length of time for a visit. 2. not aware of product. Perhaps we should have read the manual more closely, but apparently there is a lock-out switch in the glove box to lock out the rear hatch. When did we find that out? Not the first visit when we mentioned our hatch wasn't opening. Not the next visit when we brought it back again for servicing and they quoted us over $1000 to fix it (we declined). Nope...the third time, when the kind service check-in employee said "oh...did you check the switch in the glove box" and then it magically opened again; that was over a year after our first initial inquiry, but I guess at least we hadn't paid the money to "fix" it. 3. someone else mentioned grumpy; yes...agreed. I am a customer, please don't act as though I am inconveniencing you by being there. And eye-rolling...unacceptable in my book. The drive thru reception area is generally better, but the area where you pick-up and pay...someone else mentioned standing there and them acting like you don't exist and not acknowledging you. Yes...that's happened to me too. So what was the one visit that was remarkably better? Well that was the fellow who solved the hatch issue, and the vehicle was done on time, and everyone was super friendly...only it was really interesting that they were trying to sell us a new vehicle at the time as our lease was up. Coincidental? I don't think so. Now that we are not buying a vehicle it's back to the same miserable service. We will note the quality of repairs seems to have held up, to be fair. But based on the overall experience over 5 years, we will never buy another vehicle here as we never want to have to deal with this service center again. More

Will recommend buying a vehicle from Mayfield The people working there actually cares about the customer. They will not try to sell you something you don't need. The salesperson I dealt with ( The people working there actually cares about the customer. They will not try to sell you something you don't need. The salesperson I dealt with (Carson), was professional, helpful, but most importantly genuine and honest. When I went to pick up my vehicle, everything was ready to go :) They delivered what they promised. More

Poor service at service counter Team at Service counters never smile or greet any of the clients. They should realize the people come their are their clients for years as well as the Team at Service counters never smile or greet any of the clients. They should realize the people come their are their clients for years as well as they come for services. Even you stand in front of the counter for more than 10 minutes, they never acknowledge you, just keep working on their own stuff no matter they are not busy. Seems they are adopting the government style of working and wasting everyone's time and theirs. I used to be a Toyota fan for years and bought few from this dealership and stopped buying Toyota or from this dealership forever. They need to be professional and honest at financing department as well as improve teh quality of service at service department. More

Internet Sales Experience I recently went through the process of trying to trade my Highlander for a 2016 Tundra. My first contact was with Hannah Weller an internet sales coo I recently went through the process of trying to trade my Highlander for a 2016 Tundra. My first contact was with Hannah Weller an internet sales coordinator, I was actually surprised how smooth this process did work. There was lots of email and texts that went back and forth trying to get the numbers and right vehicle. Hannah was not pushy and was professional in all aspects of the deal. In the end I didn't buy a truck because the payment didn't work. I would definitely work with her again if I need a vehicle. I have been bringing my vehicles to the service department since 2009 and Chris Keller the service manager is great. All the service advisers are good to deal with too. More

Mayfield Toyota Service The service at Mayfield Toyota is amazing. The staff are always very helpful and very good a helping new employees. Mayfield Toyota goes above and b The service at Mayfield Toyota is amazing. The staff are always very helpful and very good a helping new employees. Mayfield Toyota goes above and beyond in service department which is greatly appreciated. More

Fabulous service I had problem with my tires and sensor, my original dealer didn't do anything for me, kept saying it is okay. Got it to Lester who ensured me that thi I had problem with my tires and sensor, my original dealer didn't do anything for me, kept saying it is okay. Got it to Lester who ensured me that this should be an easy fix and will not take long. Sure enough, everything was done within 1 day and cost was very very reasonable. THANK YOU LESTER More

First oil change 8000 km We were notified by phone that are oil change was due and scheduled an appt. James at the service desk was very pleasant and professional throughout We were notified by phone that are oil change was due and scheduled an appt. James at the service desk was very pleasant and professional throughout the checking in process. He was very knowledge and answered all my questions. Had them do the detailing service $75 and to me it was worth it....vehicle was like new. Thanks Mayfield for a very pleasant experience. Highly recommend them More

Well Organized Mayfield Toyota is a large dealership that is well organized to handle the volume of service appointments in a fast and courteous manner - the service Mayfield Toyota is a large dealership that is well organized to handle the volume of service appointments in a fast and courteous manner - the service rep Khandis was friendly and efficient More

service appointment I enjoy the friendly staff at Mayfield Toyota and that they provide shuttle service to West Edmonton Mall. Also the most convenient Toyota dealership I enjoy the friendly staff at Mayfield Toyota and that they provide shuttle service to West Edmonton Mall. Also the most convenient Toyota dealership to my house. More