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West Coast Mazda
Pitt Meadows, BC
268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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268 Reviews of West Coast Mazda
December 31, 2020
Terrible interaction with this dealership. They pulled a bait & switch with price on me twice in one deal. Needless to say, the deal fell through because they were disingenuous and disrespectful. Would not bait & switch with price on me twice in one deal. Needless to say, the deal fell through because they were disingenuous and disrespectful. Would not recommend. More
by Persistence Pays Off
Employees Worked With
Marnix and sales manager
December 22, 2020
Very informative regarding features of Mazda CX-5 GS.Was able to test drive vehicle more than once & helpful with questions we had.Financial department good with explanations as well as insurance agent. Sa able to test drive vehicle more than once & helpful with questions we had.Financial department good with explanations as well as insurance agent. Salesperson Brenden Jones was very personable,polite and very thorough with explanations of vehicle features as well as demonstrations.He was also able to connect my phone to Bluetooth - a big help as technology is not my strong point! The only negative thing I would say is the 3 wk check could have been coordinated with a work day of Brendens so we could have had questions answered then.But when we stopped on another time Brendenwas more than helpful .Also a complimentary wash & clean was done but it was kind of lacking interiorly. More
by vino
Employees Worked With
Brenden Jones
December 09, 2020
I recently purchased a vehicle from West Coast Mazda. I'm 63 years old so it wasn't my first time, but it was the most pleasant car buying experience I have had!! Manager Sergio and Sales Consultant Ma I'm 63 years old so it wasn't my first time, but it was the most pleasant car buying experience I have had!! Manager Sergio and Sales Consultant Marnix were wonderful to deal with. They LISTENED to what I wanted and helped me to find the right vehicle without trying to talk me into something I didn't want. They respected my time as well. In addition, and prior to delivery, they completed the safety inspection and performed $1000+ of maintenance at no expense to me. They even filled the gas tank!! The entire staff was friendly and respectful and it made for a wonderful experience. They have a new customer for life. More
by HAPPY PURCHASER
Employees Worked With
Marnix, Sergio
December 08, 2020
Anthony at West Coast Mazda is great! He was super helpful and clearly explained everything we needed to know in detail. We love the Mazda brand and are really happy with our new CX-5 GT! Thanks! helpful and clearly explained everything we needed to know in detail. We love the Mazda brand and are really happy with our new CX-5 GT! Thanks! More
by Kerryn
Employees Worked With
Anthony
October 27, 2020
West Coast Mazda was very fair and honest with us. They didn't try to sell us something we didn't want or need. We appreciated the hard work, honesty and work ethic they put in to the sale. didn't try to sell us something we didn't want or need. We appreciated the hard work, honesty and work ethic they put in to the sale. More
by torres
Employees Worked With
Marnix
September 29, 2020
West Coast Mazda Service was timely and efficient.They West Coast Mazda Service was timely and efficient. They executed the service to my specific request and even phoned to confirm any extra work that wa West Coast Mazda Service was timely and efficient. They executed the service to my specific request and even phoned to confirm any extra work that was required before executing it. I regard this action highly, because like everyone I do NOT like surprises. The free Fob Key battery was a nice touch! More
by Sporty 3
Employees Worked With
Hanna, David
September 28, 2020
Great dealership. Nice people. Very friendly. Explain things well. But Service Department not following COVID guidelines. No plexiglass at the counter. Service guy coughing like a plague victim all o things well. But Service Department not following COVID guidelines. No plexiglass at the counter. Service guy coughing like a plague victim all over my keys, his keyboard, his hand. Less than 6 feet from the other Service guy. If you have any kind of immune issues this is not the place for you - even if COVID wasn't his issue, it's not good for business. If you are even remotely in a bubble that might touch on a high risk person, do not go here. More
by bullsharts@gmail.com
Employees Worked With
Wont Disclose
September 11, 2020
UPDATE:I was put in touch with Scott Jones, owner of UPDATE: I was put in touch with Scott Jones, owner of West Coast Mazda, who sincerely apologized for the handling of this simple issue. He has taken UPDATE: I was put in touch with Scott Jones, owner of West Coast Mazda, who sincerely apologized for the handling of this simple issue. He has taken tremendous steps toward rectifying what happened. They are fixing the car at no cost to me and reimbursing me for the costs I incurred while stuck in Kamloops. I have also received a personal apology from the person mentioned below (I agreed to remove his name as a means to rectifying the situation) and feel that hey have gone above and beyond to fix an incredibly stressful and high-emotion situation. I encourage everyone to deal with Scott Jones if you can. I've changed my rating from 1 star to 3. ORIGINAL POST (redacted): [redacted] at West Coast Mazda spoke down to me and told me to “listen” when I tried to argue my case. Never ever go here. [redacted] claims it takes hundreds of thousands of deadly or potentially deadly incidents to get parts recalled. Only concerned with their bonuses, I’m sure. Went to [redacted] to deal with a catastrophic manufacture defect in a car they sold my husband and I. He tells me tough cookies. Your warranty is up. They say it’s a used vehicle (we bought it at 2 years old) and despite the “certified pre-owned” stamp of approval (an up charge) they cannot guarantee the state of the cars reliability. All over a $400 fix. This wasn’t a warranty issue. Absolutely no sympathy whatsoever that my husband and I could have gotten into a major accident. He tells me to call Mazda Canada. More
by Knimmo93
Employees Worked With
Redacted
