West Coast Mazda

UPDATE:I was put in touch with Scott Jones, owner of UPDATE: I was put in touch with Scott Jones, owner of West Coast Mazda, who sincerely apologized for the handling of this simple issue. He has taken UPDATE: I was put in touch with Scott Jones, owner of West Coast Mazda, who sincerely apologized for the handling of this simple issue. He has taken tremendous steps toward rectifying what happened. They are fixing the car at no cost to me and reimbursing me for the costs I incurred while stuck in Kamloops. I have also received a personal apology from the person mentioned below (I agreed to remove his name as a means to rectifying the situation) and feel that hey have gone above and beyond to fix an incredibly stressful and high-emotion situation. I encourage everyone to deal with Scott Jones if you can. I've changed my rating from 1 star to 3. ORIGINAL POST (redacted): [redacted] at West Coast Mazda spoke down to me and told me to “listen” when I tried to argue my case. Never ever go here. [redacted] claims it takes hundreds of thousands of deadly or potentially deadly incidents to get parts recalled. Only concerned with their bonuses, I’m sure. Went to [redacted] to deal with a catastrophic manufacture defect in a car they sold my husband and I. He tells me tough cookies. Your warranty is up. They say it’s a used vehicle (we bought it at 2 years old) and despite the “certified pre-owned” stamp of approval (an up charge) they cannot guarantee the state of the cars reliability. All over a $400 fix. This wasn’t a warranty issue. Absolutely no sympathy whatsoever that my husband and I could have gotten into a major accident. He tells me to call Mazda Canada. More

Bought car over phone.Flew down and picked up.Customer Bought car over phone. Flew down and picked up. Customer services excellent. In and out and on the road home in a little over an hour. Very please Bought car over phone. Flew down and picked up. Customer services excellent. In and out and on the road home in a little over an hour. Very pleased with new car. More

In and out with no problems (none were expected). Friendly staff outlined the work done and advised about the next scheduled service. Happy to return to this dealership for continuing service. 5th st Friendly staff outlined the work done and advised about the next scheduled service. Happy to return to this dealership for continuing service. 5th star not given as would like to see a bit more happiness in what the staff does. They do a good professional job, so should enjoy the satisfaction of their customers. More

Good service, pleased with my new vehicle and the Whole sales team experience. Car was ready when promised and all items purchased were installed promptly sales team experience. Car was ready when promised and all items purchased were installed promptly More

When I was shopping for a car they were by far the most authentic, no pressure, letting the quality of the car speak for itself. Service is always seamless, fast, informative and very accomodating. authentic, no pressure, letting the quality of the car speak for itself. Service is always seamless, fast, informative and very accomodating. More

Excellent and friendly service Always excellent service with friendly staff and waiting area . Very happy with my car and all the follow up since purchasing. They follow up on line Always excellent service with friendly staff and waiting area . Very happy with my car and all the follow up since purchasing. They follow up on line to ensure their customers are happy. Dave More

All good as per usual I have been dealing with this dealership for almost 20 years. I have always been impressed by the service dept. The staff has been uniformly great to I have been dealing with this dealership for almost 20 years. I have always been impressed by the service dept. The staff has been uniformly great to work with, and have always dealt with my issues, maintenance or otherwise, in a professional and courteous manner. More

6 month check Went in to get a 6 month maintenance and very happy with the customer service. Everything checked and car washed. The only thing I was disappointed Went in to get a 6 month maintenance and very happy with the customer service. Everything checked and car washed. The only thing I was disappointed with was the car wash was not very good lots of spots missed but other than that pretty good. More