Village Honda

Service beyond expectations!! I am so thankful that I had the help of Omar, Vince and Jason in making the decision to purchase a new HRV. I was debating between an HRV and a CRV - I am so thankful that I had the help of Omar, Vince and Jason in making the decision to purchase a new HRV. I was debating between an HRV and a CRV - Omar took so much time to answer all my questions, point out the pros and cons of both vehicles and put my mind at ease that I was making the right decision for me. Vince was great in helping organize financing. He was very patient with my questions and I'm so grateful that he was able to help me make the purchase. Jason is an excellent sales manager and his great leadership reflects in his employees and how passionate they are about their work. I am confident I chose the right SUV and I couldn't have asked for a better dealership experience. More

Gerald was great Gerald helped with my new car purchase; he was prompt, courteous, ensured the purchase process was expedient, got me a great deal with extras, helpful Gerald helped with my new car purchase; he was prompt, courteous, ensured the purchase process was expedient, got me a great deal with extras, helpful all around...I highly recommend you let him look after your sales needs. More

Thanks for all your help with my new HRV 2016 Dee and Omar Thanks for all your help with my new HRV purchase, you guys made it soooooooooooooooooo easy to buy a new HRV. You both were there with every question Thanks for all your help with my new HRV purchase, you guys made it soooooooooooooooooo easy to buy a new HRV. You both were there with every question we had. Got the best for me. You listened and recommend based on what I would need. You both take care of the customer first. Both Dee and Omar were courteous, prompt, professional, and breath of fresh air to deal with. Hope you are around when I buy my next new vehicle. Love you guys. PS I only let your deal ship work on my vehicle, so will see you will every maintenance. More

great salesperson Traded in our 07 Odyssey for a used 14. Steve Sharma was great to deal with. No pressure, friendly and courteous. I would recommend asking for Steve i Traded in our 07 Odyssey for a used 14. Steve Sharma was great to deal with. No pressure, friendly and courteous. I would recommend asking for Steve if you are looking for a vehicle. More

Best Sales Manager in Calgary - Jason Van't H If you want a first class, world class service, ask for Jason Van't Hullenaar in Village Honda. He is the best sales manager i have ever dealt with. If you want a first class, world class service, ask for Jason Van't Hullenaar in Village Honda. He is the best sales manager i have ever dealt with. He truly understands the client's needs, and takes the extra mile to deliver and exceed expectations. So happy with my choice of car and dealership. Thanks for all you do Jason! And keep it up :) More

They Go Above And Beyond To Find The Right Fit For You Omar Tabasum was incredibly patient and helpful throughout the entire process. He listened to our needs and gave us numerous quotes and options until Omar Tabasum was incredibly patient and helpful throughout the entire process. He listened to our needs and gave us numerous quotes and options until we found the vehicle and lease plan that would work best for us. He didnt pressure us at any point and even sent us flowers a week after the sale was made. Dee Leppky - Went through all the financing and insurance options with great patience and never tried to upsell us on anything that she couldnt justify being genuinely in our best interest. Even their courtesy shuttle drivers are really friendly and helpful. I would recommend this dealership to anyone. We visited a few before this one and were very disappointed, but village honda went above and beyond any possible expectations we had. More

Excellent Service I purchased a certified used vehicle at Village Honda. James and Dee made the experience fantastic. All my questions and concerns were addressed with I purchased a certified used vehicle at Village Honda. James and Dee made the experience fantastic. All my questions and concerns were addressed with kindness and patience! I appreciate the time both spent making sure I had exactly what I needed. Thank you Dee and James About a month after my tire blew on the highway. I had my car towed to Village Honda. The service department found my tires had multiple nails in them. Christina and the service team had all tires changed and ready to pick up by 4:30pm the next day. Excellent service, again all my questions and concerns were answered with empathy and patience! Thank you all! More

They got it right Great enviroment. Great attitudes. Great procedures. A comfortable way to purchase a vehicle. Low pressure and fair dealings. Absolutly would recommen Great enviroment. Great attitudes. Great procedures. A comfortable way to purchase a vehicle. Low pressure and fair dealings. Absolutly would recommend to family and friends. More

Fantastic Experience! Tong was extremely easy to do business with. He provided personalized service, recognized that I was a valued customer and ensured that I was not inco Tong was extremely easy to do business with. He provided personalized service, recognized that I was a valued customer and ensured that I was not inconvenienced by providing me with a nice new car to drive! I definitely felt like a valued customer as a result of Tong's professional service. Thank you Tong! More

From a 5 star experience to a 1 (0 if it was possible) I had committed to a non refundable down payment of $2,500 on May 30th, 2016 for a 2016 Honda Civic Coupe Touring edition. I also promised another $7, I had committed to a non refundable down payment of $2,500 on May 30th, 2016 for a 2016 Honda Civic Coupe Touring edition. I also promised another $7,500 at the time of vehicle pick up (so $10,000 total). I was under the impression that they had one in their inventory, but then I was told that the car was being shipped in from Manitoba? (I think), and that it would arrive by the end of that week which was June 3rd. I wasn't promised anything, but I was told that the car was already "in transit" in their system and according to them: "it would be very surprising if the vehicle did not come in that week". I received a call from them at the end of the week notifying me that the vehicle was still in transit because of a miscommunication which meant that there was going to be more of a delay with the Civic (date range was now June 6th-10). I didn't mind waiting the extra week since I was off work and wasn't in need of a personal vehicle. The following week rolls by with no calls or notifications about the car so I bombarded John with texts asking for any updates. To my surprise, I was AGAIN told that there was going to be more of a delay with the car, and that it should be in between June 9th - 15th. I was beyond frustrated at this point, but didn't want to back out of the deal because of the non refundable deposit.I had anticipated having my vehicle by now and because of all the delays, I was forced to take transit to work the following week. June 15th rolls around, and was told that the vehicle was in Calgary, but only at the rail yard. I was then told the car should be ready by the end of that week. Not surprisingly, that was not the case since the delivery trucks from the rail yard was not scheduled to Village Honda that week. John had relayed my frustration to the manager, who then called them to have the vehicle shipped in on short notice. I appreciated the gesture but at this point, I was already beyond frustrated that nothing was done during the 3 weeks I had to wait. I'm not sure how auto dealership works but maybe they could've offered me a rental car for that week so that I didn't have to take transit? Or maybe work with another dealership to see if they had any in their inventory? I had asked for more compensation and the best the could do was give me a couple of Honda Merch (I ended up getting a hat, a coffee mug that was dirty and had scuff marks all over it, and a computer mouse). I also consistently checked other Honda Dealerships during the 3 weeks to see if they had the Civic Coupe Touring in their inventory, and they always did. Some even with the colour I originally wanted which was blue.I understand that the whole ordeal was out of their hands (I was given a thorough explanation as to why the delivery was delayed), but I wish they had done something more for me during the 3 weeks I had to wait. Fast forward on the day of the vehicle pick up which was June 18th. I was rushed through all the paper work and was not given a thorough explanation as to what I was signing and why with regards to the bill of sale and other misc. documents. At this point, all I wanted to was get out of there ASAP with my new vehicle. I looked over the documents a few days later and noticed that they added "optional life and disability" insurance to the final bill. I was NEVER asked if this is what I wanted and instead they just tacked it on without my knowledge, and because I wanted nothing more than to sign everything asap and get out of that place with my new car, I unknowingly signed for the optional insurance as well. Luckily, the third party insurance company had a 20 day free look policy which allowed me to back out of the policy even after I had signed it. I called the dealership to find out how I can do that. The financial adviser gave me some BS excuse as to how this will raise my monthly payments, and interest rates etc... and that they will do what they can to remove the optional insurance from final B.O.S. I kept asking for updates throughout the week and was told they are still looking into it. Since I only had 10 days remaining, I went ahead and called the third party insurance company myself. I was informed that all I had to do was sign a cancellation form within the 20 days and send it back to the insurance company, who will then issue a full refund to the financial institution (which was RBC). I called RBC and they confirmed the same and that at this point, it has nothing to do with the dealership... Despite my horrible experience, John Lussier was the only reason why I decided to go with dealership. Great service till the very end despite me harassing him day after day. Had I known that I would have to wait 3 weeks for the car, and have these "optional" insurance tacked on my final bill without my knowledge, I would have gone with another dealership. More