Vickar Ford

F150 Purchade Service and all dealings were excellent. Sales people were friendly attentive, and great at explanations and answers to questions and enquiries. A ple Service and all dealings were excellent. Sales people were friendly attentive, and great at explanations and answers to questions and enquiries. A pleasure to deal with them. More

Thanks to Sergio, Len and Salar All around very friendly Dealership. Everyone we met was very friendly and helpful, we felt very comfortable while working out the deal on our Edge. S All around very friendly Dealership. Everyone we met was very friendly and helpful, we felt very comfortable while working out the deal on our Edge. Satisfied with the final deal we made and Sergio was great with following up on all our questions when we contacted him. The vehicle was very clean when we picked it up and and all the details were completed. Salar made us feel very comfortable and explained all the warranties and final paperwork and answered all of our questions. Can't say enough about how friendly the atmosphere was with all the staff. Thank you for a pleasant transaction. More

purposely stalled vehicle pickup tip he left Car wouldn't start today so we called roadside assistance. Roadside assistance assured us that it is covered under our extended warranty and no charge Car wouldn't start today so we called roadside assistance. Roadside assistance assured us that it is covered under our extended warranty and no charges will be made. When my wife arrived at the dealer, Mike said they have to perform diagnostics which is covered under our warranty. If they find that the repairs required is not covered then we have to pay for the diagnostics fee but will call me first if that's the case. Next call I got from Mike was telling me they still haven't performed diagnostics but should be done soon. At this point I asked whether we will have to pay for the diagnostics fee if they find nothing wrong with the car and his answer was "let's cross that bridge when we get there". Next communication we got was from the dealer saying the car is ready for pick-up and we need to pay $139 plus taxes for diagnostics and battery charging. we disagreed with the charges but Mike is gone for the day of course and there's no one there to talk to. We can't drive our car home without paying so we had no choice but to pay for the charges they said was covered under our warranty. More

Bad experience We were working on a deal. Told them what we wanted to pay and for so many years. They came up with a number. It was ok. Then they called us back with We were working on a deal. Told them what we wanted to pay and for so many years. They came up with a number. It was ok. Then they called us back with all the extras and we said no. Plus we found a better truck at a better price. Now they won't give us our $1000 down payment to hold the truck for a few days to work out the dea. Threatening us that we have to take the truck. So very surprised about the whole situation. Working on getting our money back. never going back there. I wouldn't recommend anyone going there. More

value for your money Very happy with our experience. Shawn Henke made sure we got quality service and vehicle. We were introduced to service manager when we picked up ou Very happy with our experience. Shawn Henke made sure we got quality service and vehicle. We were introduced to service manager when we picked up our vehicle. Vehicle was perfect. Royal treatment from everyone. Will definitely stay with this dealership. They value their customers. Five stars all the way around. More

Hospitality at its Finest Gratitudes to Trevor, Chris and Apollo for extending to us exceptional services. We truly appreciate the experience and your genuine hospitality. K Gratitudes to Trevor, Chris and Apollo for extending to us exceptional services. We truly appreciate the experience and your genuine hospitality. Kudos to the group. More

Second Ford purchase Walked into the dealership thinking a deal wouldn't be made. I was expecting a low figure on my trade in. Dealing with Henry was an absolute pleasure. Walked into the dealership thinking a deal wouldn't be made. I was expecting a low figure on my trade in. Dealing with Henry was an absolute pleasure. He worked with me to get the number I wanted on my trade in and a good price on my new one. Made the deal after about an hour and a half after walking in. They were able to find and secure the colour I wanted within 2 days. Next time I'm looking to upgrade, I won't hesitate to come back and deal with Henry. More

Bad salemanship Trying to do a deal currently was told off by a manager and now getting run arround. Not sure if we should look elsewhere as then the process has to s Trying to do a deal currently was told off by a manager and now getting run arround. Not sure if we should look elsewhere as then the process has to start all over again. Not sure what to do More

Bad sales closing experience! We were looking for a new vehicle and found a selection at Vickars. The floor salesman was friendly and willing to help with our questions. We went an We were looking for a new vehicle and found a selection at Vickars. The floor salesman was friendly and willing to help with our questions. We went and test drove the car we were interested in, a locally owned no accident car. At the end we were introduced to the sales manager who offered us a "deal", which was a price higher than it was listed for online. So we said we needed to think about it and left. We spoke to the sales manager a few days later and we countered with our price, but he said couldn't do it so he said his VP of sales would contact us. Spoke to the VP (Dominque) back and forth several times in the week trying to purchase the car but we could not agree on the price. We were comfortable with our cash offer and he told us he felt like we were robbing him. We were finally told to take a look at other dealerships and when we got scared and could not find anything to call them back. We were so disappointed with this customer service and treatment that we said "Okay We Will". VP called back later the same night and accepted our offer. We went to pick up the car the next day (with an appointment time) and they tried to get us to finance even though we had an accepted cash offer, the paper work wasn't ready, car wasn't cleaned inside and they didn't fill up the car with gas. Also, all the staff aside from the original floor salesman, were unfriendly. The VP of sales who made the deal would not even come say Hi or shake our hand (instead he stayed in his office). After getting the car home we found the old registration for the car which was from car rental company which they did not tell us and the car proof did not state. We did not have a good experience and we are recommending people avoid this dealership. Terrible customer service and very dishonest. We will never buy or get service from them in the future. More

Love our truck Our experience buying and financing our new to us truck was a good one, no complaints at all. When viewing the vehicle it was found that the tunnel c Our experience buying and financing our new to us truck was a good one, no complaints at all. When viewing the vehicle it was found that the tunnel cover was missing some parts and they were quick to bring in the parts and complete the repair before we picked up the vehicle. Laura was very friendly and if she didn't know an answer to our questions she found the answer quickly. More