ToyotaTown

One of the biggest mistakes I made was visiting this Toyota service centre for a recall. The entire experience was extremely disappointing and unprofessional. I dropped off my car in the morning, and un Toyota service centre for a recall. The entire experience was extremely disappointing and unprofessional. I dropped off my car in the morning, and unlike other Toyota service centres, they refused to provide any shuttle or Uber service and insisted that I arrange my own transportation. There was ZERO service updates throughout the day. I had to call multiple times, and no one answered. When someone finally picked up, I was told the service team had already left for the day and left my car keys with reception. When I asked why no one informed me, there was no explanation. They then expected me to reach the dealership in 10 minutes from North to South London, as they are going to close, which was impossible. The receptionist said I should just come the next day instead. When I asked for the manager, he said he could leave the keys and invoice inside my car—but also mentioned they were not liable if anything happens as they all are leaving. Very irresponsible and unacceptable. On the same day, I asked the parts department for a quote. The staff gave me a price but openly said she wasn’t sure if the part even fit my vehicle. If the parts staff doesn’t know, who does? Overall, this was the worst service experience I’ve ever had with a Toyota dealership. Poor communication, lack of professionalism, and zero customer care. I strongly do not recommend this service centre. More

I was taken in at my appt time and my wait time was acceptable to me acceptable to me More

As per usual the service department did a fantastic job in installing my winter tires/rims. in installing my winter tires/rims. More

My main focus was to obtain the advice of your factory trained service personnel on the condition of my 2010 Matrix last serviced at ToyotaTown in 2020. Thanks to Mr Oudman for his directives on the 28th trained service personnel on the condition of my 2010 Matrix last serviced at ToyotaTown in 2020. Thanks to Mr Oudman for his directives on the 28th to obtain the advice of the available types of services from a supervisory individual who then established a schedule and the services of Colin Everett as the service advisor to affect both the vehicle condition on the 29th and the vehicle repairs on the 30th. Thanks to Marie for enabling the efficient method of in-person payment. Truly an enlighting and pleasant experience resulting in a vehicle that must now be that best it can be. More

You have to wait 2 hours plus with a appointment that thake a month to get. Very bad customer service worst I have ever experienced thake a month to get. Very bad customer service worst I have ever experienced More

I recently brought my 2016 Corolla in for some much needed brake work. These people were great. From the moment I made my appointment to the final completion of the work, they kept me informed through needed brake work. These people were great. From the moment I made my appointment to the final completion of the work, they kept me informed through the process. The mechanic sent me a video to show the damaged parts and what needed done immediately and also what could wait. He did a tutorial so I saw and understood everything being done. I was contacted by phone to discuss all my options throughout. Always polite and friendly. Great crew! I am happy again driving my old car knowing that it is safe because of a job well done. Kudos to this crew and to those responsible for hiring them. Also a shout out to Gwen who helped me so much when I purchased my car so long ago. She has contacted me several times through the years to see how I'm doing and to make sure I'm still happy with my car. Lovely women, great sense of humor. I recommended this dealership to my daughter last year when she was buying her new car. She's also a happy customer and has been treated with the same care and respect for all her service appointments. Five stars all the way! More

Steering work done n/c but had to get an aliment at a charge. This is a Toyota problem not dealer ship. Also, for some unknown reason they turned off the automatic headlights and never turn them back on charge. This is a Toyota problem not dealer ship. Also, for some unknown reason they turned off the automatic headlights and never turn them back on and didn't tell me. It meant I was out and about without realizing the auto function was not on. More

Service was as expected. Enna was thorough in her explanations and everything was done on time. Enna was thorough in her explanations and everything was done on time. More

Early appt. Latoya updated me throughout the process, first via phone call then asked how Id like to communicate - text. I even received a video from the tech wh Latoya updated me throughout the process, first via phone call then asked how Id like to communicate - text. I even received a video from the tech when it was completed. Thank you More

Good experience in the service department and will take my vehicle back when next service is due. my vehicle back when next service is due. More