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ToyotaTown
London, ON
7,546 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,546 reviews
June 12, 2026
I brought my car to this location for an appointment at 7:30 AM and spoke with Colin. From his first expression and based on my previous experiences with this service center, I could tell he was not willin 7:30 AM and spoke with Colin. From his first expression and based on my previous experiences with this service center, I could tell he was not willing to help. He has zero customer service skills and lied about the status of my vehicle. He told me they had already taken all necessary actions and there was nothing they could fix, but in the past, they have successfully repaired similar issues on my vehicle. I also asked about the manager, and Colin claimed he was busy and that I would need to wait 10 to 15 minutes. I waited more than 20 minutes, and when I inquired again, I was told the manager was still busy. Later, I found out from a friend who works at the shop that the manager was on vacation and not working that day. Additionally, I was promised a free wash, but my vehicle was still dirty when I left. To make matters worse, I discovered scratches on my tire cup after I left, which is totally unacceptable. I no longer trust this location and will not be returning.. I am happy to change my review if there is any improvement or change in service. I hope my feedback can be taken into consideration to improve the experience for others. More
by Ammar Al-Doori
Employees Worked With
Colin
June 12, 2026
I wanted to share my experience with ToyotaTown in London, Ontario, from the day I purchased my car to the day I received it, and through my most recent visit with their service department. From star London, Ontario, from the day I purchased my car to the day I received it, and through my most recent visit with their service department. From start to finish, everyone I encountered was professional, kind, friendly, and helpful. The sales team made the purchasing process smooth and transparent, keeping me updated throughout the delivery timeline. When I finally received my vehicle, it was in perfect condition and exactly as promised. Most recently, I brought my car in for my first service appointment. The service department was equally impressive, my service advisor was courteous and knowledgeable, explained everything clearly, and the entire team worked efficiently to get my vehicle back to me without delays. More
by Mohammed
June 09, 2026
We are very excited about our new Toyota BZ! ! Our salesperson Shawn was amazing. Shawn is a funny character, making us laugh and smile. Shawn made us feel very comfortable through the buying ! Our salesperson Shawn was amazing. Shawn is a funny character, making us laugh and smile. Shawn made us feel very comfortable through the buying process. , Shawn’s knowledge about the BZ was impressive. I would highly recommend buying from Shawn at Toyota Town in London. Two thumbs up 👍🏻👍🏻😀 More
by GWAX
Employees Worked With
June 08, 2026
Sylvia Donovan was very kind, efficient and thorough when picking up our two new 2026 Corolla Hybrids! picking up our two new 2026 Corolla Hybrids! More
by joan
June 03, 2026
Great experience at Toyota Town! Will buy a car again. Love my newer Rav4 XLE. Highly recommend using Haig Douglas as your Product Advisor! Will buy a car again. Love my newer Rav4 XLE. Highly recommend using Haig Douglas as your Product Advisor! More
by greghonsberger22
Employees Worked With
Haig Douglas
June 01, 2026
Great experience ordering and purchasing my new vehicle with Michael (and with Sylvia’s support, too). Great communication and availability - broke down the options to help me make informed decisions - and with Michael (and with Sylvia’s support, too). Great communication and availability - broke down the options to help me make informed decisions - and I’m very happy with my new vehicle! More
by Lsbrock
May 31, 2026
Great customer service from Shawn at Toyota Town. He was friendly, professional, and never pushy. He helped us through every step and made our car-buying experience smooth and easy. Definitely recomm He was friendly, professional, and never pushy. He helped us through every step and made our car-buying experience smooth and easy. Definitely recommend! More
by rupinderkd9
Employees Worked With
