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Toyota on the Trail

Edmonton, AB

4.5
951 Reviews

5210 Calgary Trail NW

Edmonton, AB

T6H 4J8

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951 Reviews of Toyota on the Trail

November 21, 2013

this my 2nd visit to sun toyota and for me the service is great, employees are friendly and greet me right away, the service for my corolla is great that's why i trust them to work with car... More

by Aezikiel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 20, 2013

Overall customer service was ok at best. First time being into this dealership as I usually go to Sherwood Park, but felt as though I was imposing on the staff. The nice guy with the English accent wa More

by amy83
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Buswell
Nov 23, 2013 -

Toyota on the Trail responded

Thank you for taking the time to share your experience with our dealership. This time of year we are inundated with customers all trying to get their winter service completed. As a new customer, (as your referenced your pervious dealership) we would hope that you would see our Pinnacle Award winning Service, not what you stated you felt our team was doing. If you would like to call me directly I would enjoy the opportunity to speak with you and hear your experience first hand. Please call me at 780-701-2222 Thank you, Mike Ringrose General Manager

November 20, 2013

This is my third visit to SUN TOYOTA since they have been purchased by The Wheaton Group. My most recent visit has once again reflected the improvement that this Service Department has seen since Scott has t More

by Blk4Runner2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Ostermayer, Scott MacPherson, Veronica Liew
November 20, 2013

I had really fine, attentive service from the service manager himself when I went in to get my winter tires installed. I have been a SUN Toyota customer for years and have always gotten good, efficient s More

by wilfredn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott MacPherson
November 19, 2013

THE SERVICE IS ALWAYS VERY THOROUGH. THE TEAM TAKES THE TIME TO EXPLAIN THE WORK THAT NEEDS TO BE DONE AND WHY. THE STAFF IS VERY PROFESSIONAL AND WILL MAKE SURE THE JOB IS DONE PROPERLY AND QUICKLY SO YOU More

by KATMAG85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Liew
November 19, 2013

I had a good experience and Sun Toyota on Whyte Avenue! I went in for an oil change and Veronica was very nice! thank you! More

by bin4727785
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Liew
November 15, 2013

I found Sandeep and Anamaria both best people to work with as they accomodated service of my car promptly and efficiently. Excellent Service. With this great service I will come again to Toyota to get my More

by faisalsawani
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandeep Prabhakar and Anamaria Popescu, Sandeep Jadhav
November 13, 2013

I was amazed how great service I got at this dealership. From the beginning till the end, I was taken care of very well; and no pressure was put on me as I had experienced at another silly dealerships... G More

by smartmatjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 13, 2013

The service centre acknowledged that I needed other work other than an oil change and winter tires put on. The service lady recommended what needed to be done to get my car back on track. More

by mytoyota62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Liew
November 11, 2013

I chose Sun Toyota because they are within walking distance of my home. I'm always offered a ride, but I choose to walk. The work done on my car is great; they never go ahead with something unless the More

by Vici
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2013 -

Toyota on the Trail responded

Good Evening Vici, As these surveys are anonymous, we do not know who you are, but would like you to contact me as I have great news about our November promotion for you. I can be reached at 780-701-2222 Thank you Mike Ringrose General Manager

Dec 23, 2013 -

Toyota on the Trail responded

Happy Holidays Vici, you are a contest winner with us for our November time period. Please call me as I have a gift for you. Mike Ringrose 780-701-2222

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