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Toyota on the Trail
Edmonton, AB
951 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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951 Reviews of Toyota on the Trail
December 04, 2013
i have been a Sun customer for many years. Ever since Wheaton has taken over the dealership, the service level has dropped. calling service you only get into contact with a service rep maybe 1 out of 3 t Wheaton has taken over the dealership, the service level has dropped. calling service you only get into contact with a service rep maybe 1 out of 3 times. i leave my name for them to call me back, half the time i never get a call back, the other half it takes hours to get back to me. things are missed, and when i arrive anytime after 4:30, there is no one there that can answer the most basic question on the service order - merely that here is your bill, pay it. significant decline in service over the past year. More
by timonciul
Employees Worked With
Veronica Liew
December 04, 2013
You got a bad rating for customer service as I was taken back to the location about 45 minutes before my vehicle was ready, even though I specifically asked the driver if my car was done. Veronica had told back to the location about 45 minutes before my vehicle was ready, even though I specifically asked the driver if my car was done. Veronica had told him she didn't think it would be done by 2PM and so, when he called, I asked if he had checked to be sure the work was complete. He said yes. If I had known I would be sitting for 45 minutes I would have had my husband take me after work. Honesty is the best policy. Veronica was very friendly and gave a detailed description of the work (before and after) and Paul was prompt and courteous in providing me with batteries. More
by monopoly
Employees Worked With
Veronica Liew, Paul Buswell
December 04, 2013
Everyone at the dealership is friendly, efficient and they exceeded my expectations about how long the service would take. It was done early! Veronica explained everything about the service, warranty cov they exceeded my expectations about how long the service would take. It was done early! Veronica explained everything about the service, warranty coverage and made sure the whole experience was fast and painless. I love these guys- the best dealership I've encountered. More
by BettyAnnM
Employees Worked With
Veronica Liew
December 03, 2013
Jess Baldock and Veronica Liew are top notch Service Advisors! They are professional, precise and get the job done in a timely fashion. It's always a pleasure doing business with these two wonderful lad Advisors! They are professional, precise and get the job done in a timely fashion. It's always a pleasure doing business with these two wonderful ladies. More
by JALIHODZIC
Employees Worked With
Veronica Liew
December 02, 2013
Very slow service. Stood around waiting at desk after ringing bell for several minutes. No one acknowledged me or offered any help. Once I finally got some attention the service was good. ringing bell for several minutes. No one acknowledged me or offered any help. Once I finally got some attention the service was good. More
by JessePatterson
Employees Worked With
Dennis Gratton
December 01, 2013
Everything about my oil change was really great. The reason I thought the price was not great is because I have had an oil change elsewhere and it was not as expensive as at the Toyota dealership. reason I thought the price was not great is because I have had an oil change elsewhere and it was not as expensive as at the Toyota dealership. More
by TrishOtsig
December 01, 2013
I have always had excellent service at Sun Toyota and today was no different. The vehicle was serviced in a timely manner with Sandeep calling me as soon as it was ready. today was no different. The vehicle was serviced in a timely manner with Sandeep calling me as soon as it was ready. More
by clrob
Employees Worked With
Sandeep Jadhav
November 30, 2013
Good friendly people with good product knowledge. i can Good friendly people with good product knowledge. i can recommend them to any one for service. i bought my car through the same dealership and liked Good friendly people with good product knowledge. i can recommend them to any one for service. i bought my car through the same dealership and liked their friendly service. More
by kash112
Employees Worked With
Veronica Liew, Paul Buswell
November 30, 2013
Overall, service appts for me, have been tough at this dealership. The reason I stay is due to relationships I have with the main Don Wheaton dealership on Whyte Ave. I believe, after talking with Scot dealership. The reason I stay is due to relationships I have with the main Don Wheaton dealership on Whyte Ave. I believe, after talking with Scott, that the small issues that I have had at the dealership will be corrected in the near future. More
by director02
Employees Worked With
Scott MacPherson, Sandeep Jadhav
