Toyota on the Trail

review for my recent service appointment with SUN TOYOTA I have been going to this service center since I bought the car. The only suggestion that I have is to be more descriptive on the bill of services pr I have been going to this service center since I bought the car. The only suggestion that I have is to be more descriptive on the bill of services provided. For the third service, there should be inspection of all fluids (not sure if the fluid top up is also included or not), inspection of lights, horn and wiper and tire inspection / pressure adjustment in addition to the oil and filter change. With a quick look over the bill of services, I just noticed the oil and filter change and the other items have not been displayed in it to see if they have been taken care of or not. One of the tires seemed to be low in pressure before going to the center and knowing the services included in this time's visit, I didn't take care of that before taking the car to the dealership. When picked up the car, it still seems a bit low in pressure, not sure if they have checked the tire pressure or not. Will check it tonight to see if this is the case or not. Other than that, the customer service quality, being on time (actually faster than expected) regarding the service, and friendliness of Veronica is exceptional. Keep up the good work! More

NICE STAFF I appreciate Veronica's services today. She had a very warm smile and friendly hello when I saw her. And she could be able to provide excellent suppor I appreciate Veronica's services today. She had a very warm smile and friendly hello when I saw her. And she could be able to provide excellent support and gave me very detail information. More

Great Service - very clear explaination It was my first time to have service at Sun Toyota. I dropped off my car for maintenance today, Veronica was very friendly and helpful. I used to go It was my first time to have service at Sun Toyota. I dropped off my car for maintenance today, Veronica was very friendly and helpful. I used to go to a different service location and they put a permanent sticker on my windshield which no one will take it off for me. I told Veronica about the sticker, she right away put a note on the service request to have them remove it. She explained all the work that they are going to do before I sign any paper. During the service, they identified some minor problem, Veronica contacted me to explain the situation and get my consent before she advised the service representative to proceed. When the service is completed, she went through all the details with me again and explain what I need to watch for and what kind of service maintenance to expect next time. I really liked her service, she made me feel confident that the whole service department works as a team and know what happen to my car, unlike other service that the front line service rep don't know anything and just collect my money. More

Wonderful experience I had a wonderful experience of my life when I visited Sun Toyota for the purchase of my Toyota RAV 4 2013 model. Great employee. I had a wonderful experience of my life when I visited Sun Toyota for the purchase of my Toyota RAV 4 2013 model. Great employee. More

Service I just went there to have my winter tires swapped with my summer tires. It took a little longer than I thought it would but otherwise everything was I just went there to have my winter tires swapped with my summer tires. It took a little longer than I thought it would but otherwise everything was excellent. More

maintenance and oil change Veronica was very friendly, and kept me up to date on the progress of my appointment. She offered me information and options on further work that wou Veronica was very friendly, and kept me up to date on the progress of my appointment. She offered me information and options on further work that would need to be done. My vehicle was ready right on time. More

Veronica Liew's service I came in thinking I had just a normal servicing required, and discovered that my rear brakes were shot. Veronica explained the situation very clearl I came in thinking I had just a normal servicing required, and discovered that my rear brakes were shot. Veronica explained the situation very clearly and was extremely sympathetic and caring of my plight. I truly appreciate dealing with someone who obviously cares. Thank you, Veronica. More

Great service I've never had a problem in the 6 years servicing my truck. Quite remarkable! keep up the good work.Looking forword to seeing your new location. I've never had a problem in the 6 years servicing my truck. Quite remarkable! keep up the good work.Looking forword to seeing your new location. More

I was treated by both of them as though I was a long-time friend. I have been a long-time service customer but I had never bought a car there. friend. I have been a long-time service customer but I had never bought a car there. More

Advisor explained well the required maintenance. And as requested by customer for a specific mechanic was granted. Also , the shop has pleasant customer service employee at the front desk . requested by customer for a specific mechanic was granted. Also , the shop has pleasant customer service employee at the front desk . More