Toyota on the Trail

Veronica Liew's service I came in thinking I had just a normal servicing required, and discovered that my rear brakes were shot. Veronica explained the situation very clearl I came in thinking I had just a normal servicing required, and discovered that my rear brakes were shot. Veronica explained the situation very clearly and was extremely sympathetic and caring of my plight. I truly appreciate dealing with someone who obviously cares. Thank you, Veronica. More

Great service I've never had a problem in the 6 years servicing my truck. Quite remarkable! keep up the good work.Looking forword to seeing your new location. I've never had a problem in the 6 years servicing my truck. Quite remarkable! keep up the good work.Looking forword to seeing your new location. More

I was treated by both of them as though I was a long-time friend. I have been a long-time service customer but I had never bought a car there. friend. I have been a long-time service customer but I had never bought a car there. More

Advisor explained well the required maintenance. And as requested by customer for a specific mechanic was granted. Also , the shop has pleasant customer service employee at the front desk . requested by customer for a specific mechanic was granted. Also , the shop has pleasant customer service employee at the front desk . More

great experience, would return and recommend to others. Thanks for the loaner vehicle, huge help while my car was being worked on thanks again! Great Service! Thanks for the loaner vehicle, huge help while my car was being worked on thanks again! Great Service! More

I took my 2001 Toyota Echo into Sun Toyota on October I took my 2001 Toyota Echo into Sun Toyota on October 16th and November 8th of 2013 for extensive service which, when completed, amounted to almost I took my 2001 Toyota Echo into Sun Toyota on October 16th and November 8th of 2013 for extensive service which, when completed, amounted to almost $4000.00 ( yes, that's right; ALMOST FOUR THOUSAND DOLLARS ! ). When I first let my car with Sun I specifically requested that their service technicians go over it completely and carefully, and stated that I wanted it to run at peak efficiency when all repairs and service had been completed. The "service" ( if that's what it can be described as ) took separate visits because Sun didn't have some of the parts that were required for the repairs and in the case of each visit I had to leave my vehicle at Sun Toyota and use a loaner vehicle of their's. After my car spent quite a long period of time in Sun's service, the service personnel assured me that EVERYTHING was repaired and that the vehicle was running perfectly. PERFECTLY?!! After picking it up for the last time, my car ( within two weeks of all its "service" at Sun Toyota ) chugged and almost stalled when I tried to accelerate onto freeways or on highways ( this after the service personnel at Sun Toyota repeatedly assured me that my car didn't need any sort of tune-up after I repeatedly asked if it did need one! ); it produced gas fumes ( like those when gas is spilled at a filling station's pumps ) inside the cabin whenever the heater was on; its fan belts squealed on turns - CONSTANTLY; it was eating gas like it never had never done since I purchased it in 2001. They even forgot to re-connect the lighter after dismantling the dashboard in order to fix the Defrost on the heater's dial. Winter was at hand and I had spent so much money on these repairs that I couldn't afford to have my car re-serviced, so I had to drive it as it was throughout the entire winter. Finally, in March 2014, one of the fan belts came off and I was stranded on the road. And the fan belt problem was one of the main reasons I had gone into Sun for service in the first place!!! This time I will take it to Gateway Toyota for service, and I will neither go back to Sun Toyota for service or to ever purchase a vehicle under any circumstances at any time. In fact, I wouldn't trust the staff at Sun Toyota to sell me the correct time of day! In my opinion, their service technicians do the worst service on cars I've ever personally experienced. their Front Counter staff are deceptive in that they repeatedly assured me that not only was my vehicle completely "fixed", but that it didn't need a tune-up. The Service department at Sun Toyota is small and not stocked with all parts needed to complete repairs, resulting in waits and lengthy stays for cars taken there. All in all, the Sun Toyota servicing of my car was the absolute WORST experience I've ever had with an auto dealership since I began driving decades ago. K. B. Granlund Edmonton More

I don't like pressure. Ashlee was nothing about pressure. She was extremely friendly. We were given a fantastic extended warranty presentation by Michael L in finance, and for the first time EVER, pressure. She was extremely friendly. We were given a fantastic extended warranty presentation by Michael L in finance, and for the first time EVER, we will be buying one for our vehicle. Thanks for the good service. We will recommend the dealership. More

The employee gave me a detailed explanation of the services needed and an estimate of the total charges. They gave me a very accurate time of how long the service would take, and the cost in the end w services needed and an estimate of the total charges. They gave me a very accurate time of how long the service would take, and the cost in the end was less than expected. All employees I walked past during my visit were friendly and greeted me. More

The service employee was very helpful and the service was very fast. It took less than an hour. as well, because my battery was dead, they changed if for me without me asking. Service today was very good very fast. It took less than an hour. as well, because my battery was dead, they changed if for me without me asking. Service today was very good More

Prius was in for recall work. Service noticed lights not working and need replacement. Work was done in a timely fashion at minimal cost. Also was provided with shuttle service to and from home during the s working and need replacement. Work was done in a timely fashion at minimal cost. Also was provided with shuttle service to and from home during the servicing of the Prius. More