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Toyota on the Trail
Edmonton, AB
951 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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951 Reviews of Toyota on the Trail
March 26, 2014
Advisor explained well the required maintenance. And as requested by customer for a specific mechanic was granted. Also , the shop has pleasant customer service employee at the front desk . requested by customer for a specific mechanic was granted. Also , the shop has pleasant customer service employee at the front desk . More
by 1jenmandanas
Employees Worked With
Sandeep Prabhakar, Greg ( mechanic)
March 24, 2014
I took my 2001 Toyota Echo into Sun Toyota on October I took my 2001 Toyota Echo into Sun Toyota on October 16th and November 8th of 2013 for extensive service which, when completed, amounted to almost I took my 2001 Toyota Echo into Sun Toyota on October 16th and November 8th of 2013 for extensive service which, when completed, amounted to almost $4000.00 ( yes, that's right; ALMOST FOUR THOUSAND DOLLARS ! ). When I first let my car with Sun I specifically requested that their service technicians go over it completely and carefully, and stated that I wanted it to run at peak efficiency when all repairs and service had been completed. The "service" ( if that's what it can be described as ) took separate visits because Sun didn't have some of the parts that were required for the repairs and in the case of each visit I had to leave my vehicle at Sun Toyota and use a loaner vehicle of their's. After my car spent quite a long period of time in Sun's service, the service personnel assured me that EVERYTHING was repaired and that the vehicle was running perfectly. PERFECTLY?!! After picking it up for the last time, my car ( within two weeks of all its "service" at Sun Toyota ) chugged and almost stalled when I tried to accelerate onto freeways or on highways ( this after the service personnel at Sun Toyota repeatedly assured me that my car didn't need any sort of tune-up after I repeatedly asked if it did need one! ); it produced gas fumes ( like those when gas is spilled at a filling station's pumps ) inside the cabin whenever the heater was on; its fan belts squealed on turns - CONSTANTLY; it was eating gas like it never had never done since I purchased it in 2001. They even forgot to re-connect the lighter after dismantling the dashboard in order to fix the Defrost on the heater's dial. Winter was at hand and I had spent so much money on these repairs that I couldn't afford to have my car re-serviced, so I had to drive it as it was throughout the entire winter. Finally, in March 2014, one of the fan belts came off and I was stranded on the road. And the fan belt problem was one of the main reasons I had gone into Sun for service in the first place!!! This time I will take it to Gateway Toyota for service, and I will neither go back to Sun Toyota for service or to ever purchase a vehicle under any circumstances at any time. In fact, I wouldn't trust the staff at Sun Toyota to sell me the correct time of day! In my opinion, their service technicians do the worst service on cars I've ever personally experienced. their Front Counter staff are deceptive in that they repeatedly assured me that not only was my vehicle completely "fixed", but that it didn't need a tune-up. The Service department at Sun Toyota is small and not stocked with all parts needed to complete repairs, resulting in waits and lengthy stays for cars taken there. All in all, the Sun Toyota servicing of my car was the absolute WORST experience I've ever had with an auto dealership since I began driving decades ago. K. B. Granlund Edmonton More
by chortik
Employees Worked With
Veronica Liew
March 22, 2014
The service employee was very helpful and the service was very fast. It took less than an hour. as well, because my battery was dead, they changed if for me without me asking. Service today was very good very fast. It took less than an hour. as well, because my battery was dead, they changed if for me without me asking. Service today was very good More
by shlin
Employees Worked With
Veronica Liew
March 22, 2014
The employee gave me a detailed explanation of the services needed and an estimate of the total charges. They gave me a very accurate time of how long the service would take, and the cost in the end w services needed and an estimate of the total charges. They gave me a very accurate time of how long the service would take, and the cost in the end was less than expected. All employees I walked past during my visit were friendly and greeted me. More
by jodygrey77
Employees Worked With
Sandeep Prabhakar
March 22, 2014
I don't like pressure. Ashlee was nothing about pressure. She was extremely friendly. We were given a fantastic extended warranty presentation by Michael L in finance, and for the first time EVER, pressure. She was extremely friendly. We were given a fantastic extended warranty presentation by Michael L in finance, and for the first time EVER, we will be buying one for our vehicle. Thanks for the good service. We will recommend the dealership. More
by jweir1000
March 21, 2014
Prius was in for recall work. Service noticed lights not working and need replacement. Work was done in a timely fashion at minimal cost. Also was provided with shuttle service to and from home during the s working and need replacement. Work was done in a timely fashion at minimal cost. Also was provided with shuttle service to and from home during the servicing of the Prius. More
by kodrist
Employees Worked With
Jessica Wood
March 20, 2014
We had a BMW and were having nothing but problems with the car and dealership we bought it from. We had a Toyota 4runner before the BMW and we really liked it so my husband ( out of frustration with the B the car and dealership we bought it from. We had a Toyota 4runner before the BMW and we really liked it so my husband ( out of frustration with the BMW ) looked up the 4runner and we found one at Sun Toyota and Henry was our salesperson. He was awesome through the whole process that took over a month and was great to work with. I would strongly recommend Sun Toyota to anyone and Henry would be someone we would defiantly recommend. All the staff there was great to us. Thanks again Henry. We are very happy customers thus far. More
by Glambeck
March 19, 2014
I was able to get my vehicle booked in for routine service (oil change and regular maintenance) quickly. The advisor who helped me at the service desk was friendly and courteous and was able to answer service (oil change and regular maintenance) quickly. The advisor who helped me at the service desk was friendly and courteous and was able to answer my questions. Price seemed fine for the services performed and the work was performed in a reasonable amount of time, especially considering that the appointment was for a Saturday morning. More
by SaraChow
Employees Worked With
Jessica Wood
March 17, 2014
my experience at this location was great. As I called at sun Toyota for my cars regular maintenance I was asked to come right way don't even have to book an appointment .Other good thing was price was very sun Toyota for my cars regular maintenance I was asked to come right way don't even have to book an appointment .Other good thing was price was very reasonable as compared with gateway Toyota. Top of this I had a commercial vehicle and it was ready before the given time . SO altogether I was really impressed with everything I would recommend my other friends to sun Toyota . thanks again More
by gurdarshan
Employees Worked With
Veronica Liew
March 15, 2014
Once again Chris in service was super friendly, quick and very happy to help. Chris is a solid dude and I definitely recommend him to anyone looking for a service provider who cares :) very happy to help. Chris is a solid dude and I definitely recommend him to anyone looking for a service provider who cares :) More
by carterstar
Employees Worked With
Chris
