Toyota on the Trail

Toyota 4RUNNER purchase and trade in. I purchased a new Toyota 4Runner on April 21/14... I wanted to drive it, experience it and then write a review! I will say that Henry took his time I purchased a new Toyota 4Runner on April 21/14... I wanted to drive it, experience it and then write a review! I will say that Henry took his time "showing" me all the features and explained EVERYTHING fully! No corners were cut! And it already came in handy when I accidently hit a button and had to think back to what Henry told me to do!! Michael was great to work with in financing and all aspects went smooth. They both had everything ready when I said I was coming in to get the vehicle (that supported my schedule) and there was no waiting. This customer service is very very important to me and I look forward to having this customer service in years to come with Sun Toyota's service department for oil changes etc. I LOVE my new truck! I am happy to say they took care of my old vehicle so that I could transition into this new Toyota with no stress. Thanks Henry! All the best, Melanie More

New Run-Flat Tire Had a screw in one of my run flat tires. Service department had me back on the road within a couple hours with a new tire. Always a pleasure seeing / Had a screw in one of my run flat tires. Service department had me back on the road within a couple hours with a new tire. Always a pleasure seeing / dealing with Scott the service manager. More

Client satisfaction Explained properly why tires and battery need to be replaced. Satisfied with customer service and good feedback from service advisor. I will recommend Explained properly why tires and battery need to be replaced. Satisfied with customer service and good feedback from service advisor. I will recommend my friends to get service from this dealer More

Service Very friendly and helpful. The service was moderately quick and I was informed by phone when the job was done. I will return for future service. Very friendly and helpful. The service was moderately quick and I was informed by phone when the job was done. I will return for future service. More

My happy Day. I highly recommend them because the way how I became served was very good.Demonstrated an excellent knowledge of the profession.They help in choosing I highly recommend them because the way how I became served was very good.Demonstrated an excellent knowledge of the profession.They help in choosing a car(color, model, and a good price.).They are very good person.I would like to thank you for the very good service.You grateful client...........TED SAWKA More

Owners & Managers.....listen up!!! Do NOT underestimate the power of your front-line employees!!! It started with the friendly prompt greeting from your receptionist, friendly & know Do NOT underestimate the power of your front-line employees!!! It started with the friendly prompt greeting from your receptionist, friendly & knowledgeable service at the service-desk, followed by a warm bubbly ride back to my office. I had my winters tires replaced and an oil change done. Dropped my car off at 8:00am and received a call at 10:00am, job was done! They kindly provided me with a list of things my car required, but at no time did I feel forced to get the work done/spend more money. The entire experience was refreshing, at a time when I believed customer service to be out the window. That said, I'm selling my matrix for a truck but I will continue to get my vehicles serviced here, primarily because of the customer service. The work done on my car was important yes, however, the friendly service is what will keep me coming back. Smile goes a long way too, from the manager (I assume) as I left the store. Keep up the great work Sun Toyota! More

Henry-very Experienced, patient Sales guy We bought a Sienna AWD from him, we went there back and forth 3 times, he helped us very patiently always. He is also very helpful to showing us how t We bought a Sienna AWD from him, we went there back and forth 3 times, he helped us very patiently always. He is also very helpful to showing us how to use the new car. More

Exceptional service Henry Ebrahim is an exceptional person. He is very quick to come to after sales assistance. Whenever a problem arises, Henry is there to listen and Henry Ebrahim is an exceptional person. He is very quick to come to after sales assistance. Whenever a problem arises, Henry is there to listen and do his utmost to resolve the problem. He remains with the person until the problem is resolved, he doesn't pass it on to someone else to solve for him. His smiling personality makes it easy to deal with. More

Service at Sun Toyota I delivered our Toyota the night before our scheduled appointment and used the night envelope system to leave my keys. The next morning I received a p I delivered our Toyota the night before our scheduled appointment and used the night envelope system to leave my keys. The next morning I received a phone call from Veronica stating what needed to be done to the car. We agreed and they proceeded with work required. When she called Veronica said our tires were getting close to being wore out and they had replacement tires if we elected to replace them. She said they had two kinds and she had the prices for both. She also explained how Michelin had a spring promotion on and if we bought them she would print an extra invoice for us to send in for a rebate. All in all Veronica is very pleasant & knowledgeable. More

Toyota Experience Sun Toyota is very good in customer service. They check every thing and explain what you should do. They usually fix your car earlier than they say. E Sun Toyota is very good in customer service. They check every thing and explain what you should do. They usually fix your car earlier than they say. Employees are friendly, too. I fix my car without any headaches, there. More