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Toyota on the Trail

Edmonton, AB

4.5
951 Reviews

5210 Calgary Trail NW

Edmonton, AB

T6H 4J8

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951 Reviews of Toyota on the Trail

November 25, 2012

We dropped by Thursday before noon to look at a Highlander which we were considering purchasing. We sat inside one inside the dealership and after 20 minutes no one bothered to approach to ask if More

by Squiddy1997
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
?
Sep 18, 2013 -

Toyota on the Trail responded

Dear Customer, We have just become a Dealer Rater Certified dealer and your review from a year ago has come to my attention. Could you please contact me directly to discuss your concerns in hope of understanding what happened on the day you say you came into the store and where not helped. Mike Ringrose, General Manager Sun Toyota on Whyte. 780-701-2222

Oct 07, 2013 -

Toyota on the Trail responded

Dear Customer, this incident occurred a year ago, because we are not sure of your customer information we have not been able to reach your directly. We have attempted to reach you through Dealer Rater but you have not responded. Our goals are always to speak to a customer shortly after they enter the showroom while trying not to come off as suffocating. We would hope if you are in our dealership again you would experience a completely different reception. As a Pinnacle Award winning Dealership, we generally have customers leaving feeling good about their experience. We are sorry yours was not equally as good. Mike Ringrose General Manager

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