Toyota on the Trail

Henry-very Experienced, patient Sales guy We bought a Sienna AWD from him, we went there back and forth 3 times, he helped us very patiently always. He is also very helpful to showing us how t We bought a Sienna AWD from him, we went there back and forth 3 times, he helped us very patiently always. He is also very helpful to showing us how to use the new car. More

Exceptional service Henry Ebrahim is an exceptional person. He is very quick to come to after sales assistance. Whenever a problem arises, Henry is there to listen and Henry Ebrahim is an exceptional person. He is very quick to come to after sales assistance. Whenever a problem arises, Henry is there to listen and do his utmost to resolve the problem. He remains with the person until the problem is resolved, he doesn't pass it on to someone else to solve for him. His smiling personality makes it easy to deal with. More

Service at Sun Toyota I delivered our Toyota the night before our scheduled appointment and used the night envelope system to leave my keys. The next morning I received a p I delivered our Toyota the night before our scheduled appointment and used the night envelope system to leave my keys. The next morning I received a phone call from Veronica stating what needed to be done to the car. We agreed and they proceeded with work required. When she called Veronica said our tires were getting close to being wore out and they had replacement tires if we elected to replace them. She said they had two kinds and she had the prices for both. She also explained how Michelin had a spring promotion on and if we bought them she would print an extra invoice for us to send in for a rebate. All in all Veronica is very pleasant & knowledgeable. More

Toyota Experience Sun Toyota is very good in customer service. They check every thing and explain what you should do. They usually fix your car earlier than they say. E Sun Toyota is very good in customer service. They check every thing and explain what you should do. They usually fix your car earlier than they say. Employees are friendly, too. I fix my car without any headaches, there. More

REVISED Felt accused of something I did not do There is a noise/rattle near the sunroof I asked to be looked into when I was getting my car serviced, it was discovered it is from the Roof Linner. W There is a noise/rattle near the sunroof I asked to be looked into when I was getting my car serviced, it was discovered it is from the Roof Linner. When I talked to the employee on the phone to see if my car was ready he said that yes it was but that they would need my car for a full day to fix the noise and that there was some marks on the roof. I told him that the car had not been broken into so I'm not sure how the marks got there. The way he kept talking about the marks and the wording of his comments it was evident he did not believe me. When I went to the dealership to pay for the service and book for the next appointment to fix the roof he again TWICE made it quite evident that he felt that I had somehow done something. I did tell him that the only thing I can think of is when I reached up to push on the roof to see if I could figure out where the noise was coming from maybe I got it a bit dirty otherwise no idea. I wiped down the interior and it easily wiped off with a damp cloth so I guess his accusations were no valid. I have dealt with SUN TOYOTA since 2000 when I bought my first Camry and bought my second Camry in 2012 which is the one being serviced and have always felt good about dealing there but when I left on April 25, 2014 I felt that I had been treated with distrust and made to feel bad about something that I did not do. Sun Toyota Service Manager Scott McPherson called me to get information on what had happened, he had also talked to his employee to get any information he could. Apparently the employee didn't mean for his comments to be taken the way they were, they needed to know if any other services had been completed to the car by anyone else other than Sun Toyota which can sometimes be where the problem started they can try to resolve why there is a problem with a vehicle. I explained that if the question had of been worded that way I would not have been offended. The Service Manager said he would talk to him again and that this wouldn't happen again. I am upgrading my rating because of the wonderful service I received from VERONICA LIEW (not from Sandeep Prabhakar) when the car was in to be fixed and from the follow up from the Service Manager More

Good Service I feel that the service was good and the customer care was really good. Cannot rate the quality of work at this point as it is the first time I have b I feel that the service was good and the customer care was really good. Cannot rate the quality of work at this point as it is the first time I have been here and I did my service just today. More

oil and filter service Overall had a good experience. We went to Sun Toyota to get our oil changed and a general check up of our car. Great customer service. Overall had a good experience. We went to Sun Toyota to get our oil changed and a general check up of our car. Great customer service. More

Great buying experience Ashlee was great to deal with. I live in Cold Lake so I couldn't just drop in to the dealership anytime. Our negotiations via text/phone really took t Ashlee was great to deal with. I live in Cold Lake so I couldn't just drop in to the dealership anytime. Our negotiations via text/phone really took the stress out of the situation for me. Daryll and Deepinder were very nice to hang out with while getting all the paperwork taken care of. This is the first time I have ever taken the extended warranty for a vehicle annd they explained all the coverage very well. I really enjoyed my experience at Sun Toyota and will recommend this dealership to my friends. More

Fixing my broken car window It was very nice to interact with Sandeep at the front desk. He was very knowledgeable, friendly and provide good advice and follow-up on my requireme It was very nice to interact with Sandeep at the front desk. He was very knowledgeable, friendly and provide good advice and follow-up on my requirements. I would certainly visit the centre again for my needs. More

excellent work! Veronica was very helpful and friendly because she help me make my vehicle maintenance schedule in order and advised me what kind of parts do I need t Veronica was very helpful and friendly because she help me make my vehicle maintenance schedule in order and advised me what kind of parts do I need to be replaced in my vehicle, such as air filter, wind shield rubber. More