Toyota on the Trail

Slow Service / Poor Alignment Up until the past few weeks, we have had fairly decent service at this dealership. However, things have recently changed in how we have been treated Up until the past few weeks, we have had fairly decent service at this dealership. However, things have recently changed in how we have been treated there. A few weeks ago, even with an appointment to get an oil change and tires rotated, my wife spent almost four hours sitting in Toyota on the Trail waiting for the service to be performed. Going into the fourth hour, I spoke with her and suggested that she get her vehicle and leave, and that we would find somewhere else to go. When she approached their service department about leaving, they got the work done and she was on her way. A few days ago, I had to get my wheels rotated and an oil change on my Tundra, and I had made an appointment for 8:00 am. I arrived at 7:30, and booked it in. Immediately a service representative told me that my wheels were out of alignment (at 25,300 km). I asked them to go ahead and align them, and I would pay the $140 for that service. At 10:30, the truck was ready, so I was lucky and only had to wait 2.5 hours past my appointed time, which I can live with. However, I brought my truck in with the steering wheel centered (level), and after the alignment, it was off center and tilted to the right. Upon getting home, I wrote to service department about the steering wheel, but I never heard anything back from them at all. Our 19 year old has a 2015 Tacoma. The day after I had my service, he took his truck in for an oil change with Toyota on the Trail. He got there at noon and drove into the oil lube bay. He then sat waiting for two hours, but nobody did anything with his vehicle. Not a very fast "speed lube". After waiting this time, he finally left, and took it to Leduc Hyundai's speed lube. They changed his oil with synthetic, for $69, and they had the vehicle out the door in twenty minutes After all of this I wrote to the Service Manager and also the General Manager, about the slow service they have been providing and the fact that they changed the position of my steering wheel during the alignment. Neither one has taken the time to contact me in any manner, not caring enough to try and rectify the concerns in any way. In any case, they have lost three customers, because we won't be going back. More

they follow through on every detail to make you satisfied, i i am very impressed with neil fricker my salesman with whom i purchased a scion frs. he took care of my every concern and left me feeling really great i am very impressed with neil fricker my salesman with whom i purchased a scion frs. he took care of my every concern and left me feeling really great about my purchase. im not one to write reviews because there is usually something im not satisfied with. This is my very first review and im a first time buyer of a toyota product and im 65 years old, so that should tell you how impressed i truly am More

Neil Fricker I found a vehicle I liked on Kijiji. Contacted the dealership. Was put in contact with Neil Fricker. Living in Calgary, I was somewhaty hesitant de I found a vehicle I liked on Kijiji. Contacted the dealership. Was put in contact with Neil Fricker. Living in Calgary, I was somewhaty hesitant dealing in Edmonton. Neil was incredible! He made the entire process not only manageable, but pleasurable. I wasn't able to get to Edmonton to see the vehicle for a few days. Neil kept me completely informed, until I was able to get there. I learned quickly after meeting Neil that he CARES ABOUT HIS CUSTOMER. I found him completely trustworthy, and was very impressed by his 'down-to-earth' approach. He answered all my questions, and went out and found information where he didn't know the answer to a question off-the-top. Neil delivered on everything he said he would, and I would HIGHLY recommend him to anyone who is looking at buying a vehicle. He made the entire experience of buying a car a very positive one. Neil, thank you so much! I genuinely appreciate your assistance! More

Fast, Easy Purchase Go See Sam. Wayne was fun to work with. They both made our experience wonderful and easy. Service was awesome. We love our new Toyota Corolla. Go See Sam. Wayne was fun to work with. They both made our experience wonderful and easy. Service was awesome. We love our new Toyota Corolla. More

Adequate Sales team somewhat spacey, but sufficiently nice. Ultimately satisfied despite some errors by the Finance department. Motivated management willing Sales team somewhat spacey, but sufficiently nice. Ultimately satisfied despite some errors by the Finance department. Motivated management willing to make up for it ensured that we will consider this dealership for our future business. More

Very prompt and attentive customer service! Scott and the team at Toyota on the Trail are excellent at ensuring that our 2006 Toyota Sequoia and 2003 Camry XLE are well taken care of and remain Scott and the team at Toyota on the Trail are excellent at ensuring that our 2006 Toyota Sequoia and 2003 Camry XLE are well taken care of and remain reliable vehicles. From regular maintenance, to the infrequent times where troubleshooting is required, Scott and his team has provided us with excellent service and have always provided us with excellent and informative feedback during vehicle servicing and repair. I find their pricing competitive as well, and really appreciate the extra touches, such as the vehicle cleaning! Working with Toyota on the Trail is a pleasant experience, and I highly recommend them! More

Great customer service From the moment I walked in, until the moment I left everyone from the receptionist to the lot attendant made sure I was taken care of. From the moment I walked in, until the moment I left everyone from the receptionist to the lot attendant made sure I was taken care of. More

Helpful They understand what you need, try to help out very great deal ship. Very friendly to help out for customer. Try to you rejust the price to help for t They understand what you need, try to help out very great deal ship. Very friendly to help out for customer. Try to you rejust the price to help for the monthly payment. More