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Toyota on the Trail
Edmonton, AB
951 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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951 Reviews of Toyota on the Trail
July 22, 2016
5 stars service!!! Veronica went above and beyond to provide an excellent service experience in taking care of my RAV4! It is done as promised and their shuttle service Veronica went above and beyond to provide an excellent service experience in taking care of my RAV4! It is done as promised and their shuttle service is excellent too! More
by Syl2
Employees Worked With
Veronica Liew
July 01, 2016
Buying a new RAV4 Had a great experience buying a new 2016 RAV4 from Toyota On The Trail, for my mother. After shopping around at all the other Japenese car manufacture Had a great experience buying a new 2016 RAV4 from Toyota On The Trail, for my mother. After shopping around at all the other Japenese car manufacturers my mother was the happiest, and most excited about the Toyota product. Not only because the RAV4 was the first vehicle that she felt truly excited about, but the salesman we dealt with; Clayton Hillyard was very knowledgeable and informative about the vehicle. He is a person who personally loves the product that he sells, and it can shows by how he explains the vehicles features, and benefits to buying a Toyota. He's a very kind and down to earth person, and does not push you into a vehicle you want, but instead shows you what is available and helps you look for what you want from a vehicle. Both my mother and I are not thrilled at all when she is pushed around and forced into trying to buy a vehicle on the spot. As I work in the auto industry I know a lot about the buisness, but I did not once feel as if we were getting the 'run' around from Clayton. Something I can't say about some of the other dealerships we went to. All around he was a super awesome person to deal with, and the whole experience from start to finish was phenomenal. I highly recommend anyone who is interested in a Toyota to go see Clayton. For the financing portion of our experience we dealt with Ryan Hunt who is another very friendly person to deal with, and was very informative, and helpful explaining any fiance questions my mother had. It was an excellent experience and there was no draw backs to dealing with Clayton or Ryan. If I could give them a 6/5 rating I would. More
by Jonathan
Employees Worked With
Ryan Hunt, Clayton Hillyard
June 24, 2016
buying a vehicle. excellent service. employees made me feel right at home. special thanks to Derek Beaulieu,Ryan Hunt, Don Macdonald .and last but not least Sam Shariff excellent service. employees made me feel right at home. special thanks to Derek Beaulieu,Ryan Hunt, Don Macdonald .and last but not least Sam Shariff. who was very helpful in explaining the electronics. would recommend dealership to anyone. once again thanks everyone. More
by hazel l rumpf
Employees Worked With
Ryan Hunt, Don MacDonald, Derek Beaulieu, Sam Shariff
June 13, 2016
Easy and stress free Had not looked a a vehicle in 10 years so was not sure what to expect. Sam made things simple and easy with no pressure or hassle. Had not looked a a vehicle in 10 years so was not sure what to expect. Sam made things simple and easy with no pressure or hassle. More
by tarhedale
Employees Worked With
Sam Shariff
June 07, 2016
Very satisfied with our purchase!!!! We had a very pleasant experience at the dealership. The service from Sam Shariff was very helpful and informative. He really cares about us and we fe We had a very pleasant experience at the dealership. The service from Sam Shariff was very helpful and informative. He really cares about us and we felt very at ease and assured. He took care of our every concern and left us feeling really great about our purchase. We are very pleased and impressed with Sam. The finance people, Don, Cathy and Ryan also assisted us. They were all very professional. So we bought my new car and loving it. More
by myztee
Employees Worked With
Ryan Hunt, Don MacDonald, Cathy Buswell, Sam Shariff
May 22, 2016
Car Purchase Service I had a very pleasant experience at the dealership. First, the service from Sam was very helpful. Then I had to deal with Derrick as I changed my m I had a very pleasant experience at the dealership. First, the service from Sam was very helpful. Then I had to deal with Derrick as I changed my mind about the first car that I purchased. The finance personnel also assisted me. They were all very professional, and I really did not feel pressured to purchase a vehicle. I would recommend this dealership because I felt that I was treated fairly and with respect. More
by caribbeanqueen
Employees Worked With
Don MacDonald, Cathy Rohuedel, Sam Shariff
May 14, 2016
Slow Service / Poor Alignment Up until the past few weeks, we have had fairly decent service at this dealership. However, things have recently changed in how we have been treated Up until the past few weeks, we have had fairly decent service at this dealership. However, things have recently changed in how we have been treated there. A few weeks ago, even with an appointment to get an oil change and tires rotated, my wife spent almost four hours sitting in Toyota on the Trail waiting for the service to be performed. Going into the fourth hour, I spoke with her and suggested that she get her vehicle and leave, and that we would find somewhere else to go. When she approached their service department about leaving, they got the work done and she was on her way. A few days ago, I had to get my wheels rotated and an oil change on my Tundra, and I had made an appointment for 8:00 am. I arrived at 7:30, and booked it in. Immediately a service representative told me that my wheels were out of alignment (at 25,300 km). I asked them to go ahead and align them, and I would pay the $140 for that service. At 10:30, the truck was ready, so I was lucky and only had to wait 2.5 hours past my appointed time, which I can live with. However, I brought my truck in with the steering wheel centered (level), and after the alignment, it was off center and tilted to the right. Upon getting home, I wrote to service department about the steering wheel, but I never heard anything back from them at all. Our 19 year old has a 2015 Tacoma. The day after I had my service, he took his truck in for an oil change with Toyota on the Trail. He got there at noon and drove into the oil lube bay. He then sat waiting for two hours, but nobody did anything with his vehicle. Not a very fast "speed lube". After waiting this time, he finally left, and took it to Leduc Hyundai's speed lube. They changed his oil with synthetic, for $69, and they had the vehicle out the door in twenty minutes After all of this I wrote to the Service Manager and also the General Manager, about the slow service they have been providing and the fact that they changed the position of my steering wheel during the alignment. Neither one has taken the time to contact me in any manner, not caring enough to try and rectify the concerns in any way. In any case, they have lost three customers, because we won't be going back. More
by Chinook
May 10, 2016
they follow through on every detail to make you satisfied, i i am very impressed with neil fricker my salesman with whom i purchased a scion frs. he took care of my every concern and left me feeling really great i am very impressed with neil fricker my salesman with whom i purchased a scion frs. he took care of my every concern and left me feeling really great about my purchase. im not one to write reviews because there is usually something im not satisfied with. This is my very first review and im a first time buyer of a toyota product and im 65 years old, so that should tell you how impressed i truly am More
by Dave
Employees Worked With
Cathy Rohuedel, Neil Fricker
May 09, 2016
Neil Fricker I found a vehicle I liked on Kijiji. Contacted the dealership. Was put in contact with Neil Fricker. Living in Calgary, I was somewhaty hesitant de I found a vehicle I liked on Kijiji. Contacted the dealership. Was put in contact with Neil Fricker. Living in Calgary, I was somewhaty hesitant dealing in Edmonton. Neil was incredible! He made the entire process not only manageable, but pleasurable. I wasn't able to get to Edmonton to see the vehicle for a few days. Neil kept me completely informed, until I was able to get there. I learned quickly after meeting Neil that he CARES ABOUT HIS CUSTOMER. I found him completely trustworthy, and was very impressed by his 'down-to-earth' approach. He answered all my questions, and went out and found information where he didn't know the answer to a question off-the-top. Neil delivered on everything he said he would, and I would HIGHLY recommend him to anyone who is looking at buying a vehicle. He made the entire experience of buying a car a very positive one. Neil, thank you so much! I genuinely appreciate your assistance! More
by DZ
Employees Worked With
Cathy Rohuedel, Neil Fricker
April 13, 2016
Horrible Customer Service I called last week and booked an appointment to bring my 2014 Tundra for oil change and service, I showed up the day of my appointment but they couldn I called last week and booked an appointment to bring my 2014 Tundra for oil change and service, I showed up the day of my appointment but they couldn't find my information and they tried to make me come back next day. I refused because I took time off work and can't do the same next day. Few minutes later they agree to work on my truck, the service advisor said he will get back to me in an hour or two with updates but instead called me 6 hours later when the truck was ready for pickup; The advisor also asked me to do him a favor and rate him 10/10 on the survey that I am about to receive!!! It was already too late so I couldn't make it to the dealer to pickup my truck. I called the dealership next day and requested to be picked up, here is where it got very bad; the dealership refused to pick me up because I live in Beaumont which is 2 minutes outside Edmonton (10-15 minutes from dealership). I service my BMW at a dealership one hour away and they are happy to provide me with loaners and courtesy shuttle service everytime! Toyota On The Trail definitely doesn't need my business and they sure will not get mine, my family and friends business! More
by Ali Hassan
