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Toyota on the Trail
Edmonton, AB
934 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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934 Reviews of Toyota on the Trail
May 10, 2016
they follow through on every detail to make you satisfied, i i am very impressed with neil fricker my salesman with whom i purchased a scion frs. he took care of my every concern and left me feeling really great i am very impressed with neil fricker my salesman with whom i purchased a scion frs. he took care of my every concern and left me feeling really great about my purchase. im not one to write reviews because there is usually something im not satisfied with. This is my very first review and im a first time buyer of a toyota product and im 65 years old, so that should tell you how impressed i truly am More
by Dave
Employees Worked With
Cathy Rohuedel, Neil Fricker
May 09, 2016
Neil Fricker I found a vehicle I liked on Kijiji. Contacted the dealership. Was put in contact with Neil Fricker. Living in Calgary, I was somewhaty hesitant de I found a vehicle I liked on Kijiji. Contacted the dealership. Was put in contact with Neil Fricker. Living in Calgary, I was somewhaty hesitant dealing in Edmonton. Neil was incredible! He made the entire process not only manageable, but pleasurable. I wasn't able to get to Edmonton to see the vehicle for a few days. Neil kept me completely informed, until I was able to get there. I learned quickly after meeting Neil that he CARES ABOUT HIS CUSTOMER. I found him completely trustworthy, and was very impressed by his 'down-to-earth' approach. He answered all my questions, and went out and found information where he didn't know the answer to a question off-the-top. Neil delivered on everything he said he would, and I would HIGHLY recommend him to anyone who is looking at buying a vehicle. He made the entire experience of buying a car a very positive one. Neil, thank you so much! I genuinely appreciate your assistance! More
by DZ
Employees Worked With
Cathy Rohuedel, Neil Fricker
April 13, 2016
Horrible Customer Service I called last week and booked an appointment to bring my 2014 Tundra for oil change and service, I showed up the day of my appointment but they couldn I called last week and booked an appointment to bring my 2014 Tundra for oil change and service, I showed up the day of my appointment but they couldn't find my information and they tried to make me come back next day. I refused because I took time off work and can't do the same next day. Few minutes later they agree to work on my truck, the service advisor said he will get back to me in an hour or two with updates but instead called me 6 hours later when the truck was ready for pickup; The advisor also asked me to do him a favor and rate him 10/10 on the survey that I am about to receive!!! It was already too late so I couldn't make it to the dealer to pickup my truck. I called the dealership next day and requested to be picked up, here is where it got very bad; the dealership refused to pick me up because I live in Beaumont which is 2 minutes outside Edmonton (10-15 minutes from dealership). I service my BMW at a dealership one hour away and they are happy to provide me with loaners and courtesy shuttle service everytime! Toyota On The Trail definitely doesn't need my business and they sure will not get mine, my family and friends business! More
by Ali Hassan
March 15, 2016
Sam is great First experience here with Neil and Ryan were horrible and I would have never gone back. However, since they had $1000.00 of ours, we had no choice. First experience here with Neil and Ryan were horrible and I would have never gone back. However, since they had $1000.00 of ours, we had no choice. So of course when we went back, we did not want any dealings or interactions with Ryan or Neil. We had Sam as our salesman. He is amazing. Friendly, nice, humble. My husband and I would highly recommend dealing with Sam. Don was our finance guy and he was great too. Between Sam and Don, Toyota on the Trail redeemed themselves. More
by princess1234
Employees Worked With
Ryan Hunt, Don MacDonald, Neil Fricker, Sam Shariff
March 07, 2016
Fast, Easy Purchase Go See Sam. Wayne was fun to work with. They both made our experience wonderful and easy. Service was awesome. We love our new Toyota Corolla. Go See Sam. Wayne was fun to work with. They both made our experience wonderful and easy. Service was awesome. We love our new Toyota Corolla. More
by K&G
Employees Worked With
Wayne Stelte, Sam Shariff
December 02, 2015
Adequate Sales team somewhat spacey, but sufficiently nice. Ultimately satisfied despite some errors by the Finance department. Motivated management willing Sales team somewhat spacey, but sufficiently nice. Ultimately satisfied despite some errors by the Finance department. Motivated management willing to make up for it ensured that we will consider this dealership for our future business. More
by CompoundedWrong
Employees Worked With
Cathy Rohuedel, Gage Malone
December 02, 2015
Very prompt and attentive customer service! Scott and the team at Toyota on the Trail are excellent at ensuring that our 2006 Toyota Sequoia and 2003 Camry XLE are well taken care of and remain Scott and the team at Toyota on the Trail are excellent at ensuring that our 2006 Toyota Sequoia and 2003 Camry XLE are well taken care of and remain reliable vehicles. From regular maintenance, to the infrequent times where troubleshooting is required, Scott and his team has provided us with excellent service and have always provided us with excellent and informative feedback during vehicle servicing and repair. I find their pricing competitive as well, and really appreciate the extra touches, such as the vehicle cleaning! Working with Toyota on the Trail is a pleasant experience, and I highly recommend them! More
by GW_ENG
Employees Worked With
Scott MacPherson, Veronica Liew, Ariele Schroeder, Sarah Huffman
October 30, 2015
Great customer service From the moment I walked in, until the moment I left everyone from the receptionist to the lot attendant made sure I was taken care of. From the moment I walked in, until the moment I left everyone from the receptionist to the lot attendant made sure I was taken care of. More
by QB
Employees Worked With
Ryan Hunt, Cathy Rohuedel
October 17, 2015
Helpful They understand what you need, try to help out very great deal ship. Very friendly to help out for customer. Try to you rejust the price to help for t They understand what you need, try to help out very great deal ship. Very friendly to help out for customer. Try to you rejust the price to help for the monthly payment. More
by Saulaichan12
Employees Worked With
Clayton Hillyard
October 09, 2015
Service Thanks to Herman and Veronica , Employees like you makes a big difference . Excellent time of response. From the schedule the appointment to finish th Thanks to Herman and Veronica , Employees like you makes a big difference . Excellent time of response. From the schedule the appointment to finish the visit. More
by Izzy
Employees Worked With
Veronica Liew, Herman Lee
