Toyota on the Trail

Sandra was good but disappointed with parts and services Bought a used 4Runner. Sandra was great at responding quickly, stayed late to go over options and information with me and remained patient throughout Bought a used 4Runner. Sandra was great at responding quickly, stayed late to go over options and information with me and remained patient throughout the processes. She was great at giving space and not being too pushy. Do not expect to negotiate much with the price. However, they did drop the price slightly as I needed to order a couple additional items which then brought the price close to the original asking price. The additional items had to be ordered and installed on the vehicle. I was told to come pick up my vehicle a couple days later. When I arrived, the parts were not installed nor were the parts even ordered. I came back a couple days later to pick the vehicle up and one of the parts ordered was wrong, luckily it was just a USB cover. Once the correct part came in, Sandra mailed it directly to me and spared me the inconvenience of picking it up (thank you). One thing I am really disappointed about is that one of the roof racks is damaged. This was not disclosed anywhere even though one of the parts ordered and installed were roof rack crossbars. The service department would have noticed this for sure during installation; part of the roof rack is literally smashed up. Unfortunately I did not stand up and inspect the racks at the dealership. This was not noticed until I brought the vehicle home. Check every part of the vehicle before leaving the lot!!! Even the roof... More

Returned vehicle 3 times Original AMVIC inspection from the dealership showed the transmission as good. After vehicle was purchased, discovered that the transmission was leak Original AMVIC inspection from the dealership showed the transmission as good. After vehicle was purchased, discovered that the transmission was leaking and one of the bolts on transmission housing was not fully seated. Not sure how that was missed on the AMVIC inspection. 1st return to dealer they tighted the bolts and added black gunk. 2nd return to dealer they added more black gunk to try and stop the leak. It wasn't until I was rude the dearship did anything to fix the problem correctly on the 3rd return. There were also a few other items on the AMVIC inspection checked as good even though they were not. Would rather a refund then a trade. More

Great service. Knowledgable staff. Very impressed with great service which you cannot get very often now. Sundeep and Kim are very professional and attentive. Was very impressed with s Very impressed with great service which you cannot get very often now. Sundeep and Kim are very professional and attentive. Was very impressed with service provided by Royce. Thank you. Appreciate it very much. Serge Stalevski More

Raymond is excellent We have bought two RAV4 vehicles in a month from Toyota on the Trail. Raymond is our representative. He is very professional and helpful. We will reco We have bought two RAV4 vehicles in a month from Toyota on the Trail. Raymond is our representative. He is very professional and helpful. We will recommend Raymond and this dealership to our friends. Thank you. More

good service and price Sandra and Raymond both gave very good service and were responsive to questions and e-mails. In future it would be good to have the ECP option explai Sandra and Raymond both gave very good service and were responsive to questions and e-mails. In future it would be good to have the ECP option explained clearly before the Finance stage. of the buying process. More

Good price and service I bought a car from them in last year, and I am a member of Go Auto. I referred my daughter to buy a car from there again. They were good! I bought a car from them in last year, and I am a member of Go Auto. I referred my daughter to buy a car from there again. They were good! More

Great First Experience Buying a New Vechile I came in late on a Friday night looking to look at a vehicle, and Sandra stayed late to go through all my options with me and come up with a price I I came in late on a Friday night looking to look at a vehicle, and Sandra stayed late to go through all my options with me and come up with a price I could manage with a vehicle I really love. Her customer service mindset was fantastic, and I really felt like I could trust her. She even secured me a Rav4 as a loaner while they applied 3M to my brand new one. My vehicle was in perfect shape driving off the lot. I would highly recommend this dealership if you are looking for a new vehicle. More

Eugine Everything went good. The employees are very helpful. They help us to get the car that we want with a good price. Very thankful to Sandra for assistin Everything went good. The employees are very helpful. They help us to get the car that we want with a good price. Very thankful to Sandra for assisting us to the very end. More

Quick and easy Great staff got to send an out very honest , my wife and I would definitely return to the dealership for new and used vehicles , highly recommend Great staff got to send an out very honest , my wife and I would definitely return to the dealership for new and used vehicles , highly recommend More

Amazing. Everything you should expect when buying a vehicle To anyone buying a toyota.. go to Toyota on the Trail in Edmonton... I drove from Calgary to close this deal. The sales staff, service and ultimatel To anyone buying a toyota.. go to Toyota on the Trail in Edmonton... I drove from Calgary to close this deal. The sales staff, service and ultimately the vehicle far exceeded my expectations. I found the Tundra truck online and proceeded to call in an inquiry after several frustrating starts at other dealers. I told them my price and what I really wanted in my truck and they worked out a great price with more accessories than what I had hoped. Big appreciation for my sales rep Sandra. She ensured everything was ready and the sale completed with big smiles. A week later I feel just as happy with the purchase and experience. Big thank you Toyota in the Trail!!! More