Toyota on the Trail

Second Purchase in Two Weeks In a post two weeks ago I spoke of the excellent customer service that we received when buying a RAV4 for my wife. A few days after taking possession In a post two weeks ago I spoke of the excellent customer service that we received when buying a RAV4 for my wife. A few days after taking possession of her vehicle, I decided to trade in my 2014 Tundra. I shopped around at all of the other Edmonton and area dealerships, but ended up dealing again at Toyota on the Trail. As before, Sammy (Rocky) was our sales person and Sandy, his sales manager. Once again, Sandy offered the best trade in value of all dealerships, and subsequently the best "all in" price by far. They both took the time to completely understand the details of the options that I wanted and ensured that I received what they promised. Sammy is an extremely polite and considerate young man, who takes the time to listen to what other people have to say. As an older fellow, I very much appreciated that! After we made the deal, and while waiting for the options to be put onto the truck, whenever I had questions or concerns about anything, Sammy got back to me within minutes, whether he was working or not. As stated previously, I think that Sammy and Sandy are fantastic to deal with, and were extremely honorable in all of our dealings. More

Great The experience was good. Drove in front 10 hours away and they had the vehicle fueled up and ready to go. Would deal with alfred again anytime. The experience was good. Drove in front 10 hours away and they had the vehicle fueled up and ready to go. Would deal with alfred again anytime. More

Spring Promotion free check up. Very awesome deal! They have a spring promotion of free check ups, includes wheel balancing, alignment, and free carwash, it’s authentic, not a joke! Their technician is They have a spring promotion of free check ups, includes wheel balancing, alignment, and free carwash, it’s authentic, not a joke! Their technician is great & friendly, Ryan a Filipino guy, plus their wating area are comfortable for adults & kids. Keep up Trail, you’re doing awesome! Thank you! More

Great Sales People During the first two months of 2019, we had continual problems with our 2015 Pathfinder, which only had 115,000 km on it. It was costing us a lot to During the first two months of 2019, we had continual problems with our 2015 Pathfinder, which only had 115,000 km on it. It was costing us a lot to keep it on the road, and Nissan's after warranty parts are ridiculous in cost! Nissan, you will never, ever get me back as a customer (nor will Chrysler, Hyundai, Ford, Mitsubishi, Subaru or GMC/Chev)! Frustrated, we decided to buy a RAV4 to replace it. (Toyota builds the RAV 4 and Corolla in Canada, as well as the Lexus RX350 and RX450 (Lexus is also Toyota). Honda builds the CRV and Civic here. Never owned a Honda, but I would try them no problem! As you know from the news, GM and Ford are leaving Canada, and Chrysler will stop building their vans here soon. Nissan does not build here, nor do any other car companies. But they want us to buy their vehicles? Ultimately, I personally, do not want to support companies that will not support our own workers in our own county! And I don't want to support Trump or the USA Donald's tariffs! In any case, I got in touch with Sandy at Toyota on the Trail, and he immediately began to work with me to find a deal that we could both be happy with. A few days later my wife and I met with Sandy and his great sales representative, Sammy Bellamer, where we agreed to a deal in which we traded in the Pathfinder, and took possession of a 2019 RAV4 Limited. Everything that Sandy told me prior to us meeting with him was truthful and up front. (As we were we with him). Sandy had integrity from the start, and followed through with everything that they said they would do. Sammy was more than fantastic to work with. He is a great kid! (Sorry, I’m old) During this time, I had been dealing with four other dealerships trying to get a price before I went the their store, but this dealership was the first to give us a reasonable price and trade in value, on their very first offer. Naturally, other dealerships offered a better deal once they found out that we were buying somewhere else and what we were paying, but we refused, because we only wanted to deal with Toyota on the Trail, because they offered the first "best" deal, and they stuck with it. I trusted them, and they more then lived up to that trust. Good for you Sandy, Sammy and Toyota on the Trail! PS I just bought a 2019 Tundra to replace my 2014 Tundra, from this company, so more to follow once the deal completes. More

Great service!! Extremely friendly staff, got me what I needed with no hassle. Strongly recommend this store if your looking for a new vehilcle. Thank you Toyota on t Extremely friendly staff, got me what I needed with no hassle. Strongly recommend this store if your looking for a new vehilcle. Thank you Toyota on the Trail! More

Very bad Its very very hard to reach out anybody here Nobody returns the call or even respond to your message The customer service is very cheap Its very very hard to reach out anybody here Nobody returns the call or even respond to your message The customer service is very cheap More

Horrible Experience..Worse Toyota Dealership in Canada I purchased a 2017 Toyota Rav 4 online ..We finalized a price and I gave then $1000 deposit..They informed me no extra fees.. I got a bus 5 hrs to Edm I purchased a 2017 Toyota Rav 4 online ..We finalized a price and I gave then $1000 deposit..They informed me no extra fees.. I got a bus 5 hrs to Edmonton with a bank draft over $22,000.00 to purchase the vehicle..upon arrival..they infomed me that extra work was done on the Rav 4 total $1585.00 and this would have to be added onto the cost or they would not sell the vehicle..I had a signed Bill Of Sale and they said the assistant sales manager who made the deal was gone in the mountains with no cell phone coverage..It as a total bunch of garbage..you cannot trust these guys..worst Toyota buying experience after 47yrs of buying vehicles..We got the deposit back after waiting 2 hrs and had to arrange a ride 5 hrs home with no compensation..I will for sure inform all my fiends/relatives ect never to purchase from Toyota On The Trail!!! More

Sam got the job done. Sam was knowledgeable, attentive, and personable. The only issue I had was the reluctance to honor the Go Auto Card. Read the fine print. This was Sam was knowledgeable, attentive, and personable. The only issue I had was the reluctance to honor the Go Auto Card. Read the fine print. This was a dealership issue not Sam. More

Got what we want. Michael as a dealer advisor was simply the best, gave honest opinions and definitely gave us the best car options and as what we expected.easy decisio Michael as a dealer advisor was simply the best, gave honest opinions and definitely gave us the best car options and as what we expected.easy decision for us, best dealership. More