Toyota on the Trail

Very Bad customer service I just went to Toyota on the trail to inquire about the 2016 Mercedes Benz CLA 45 Amg. From the front desk to the guy that assisted me is TERRIBLE. I I just went to Toyota on the trail to inquire about the 2016 Mercedes Benz CLA 45 Amg. From the front desk to the guy that assisted me is TERRIBLE. I have to stand in front desk with both lady receptionists on the phone not even acknowledging me that they will be with me in a minute or two. The one that really turn me away is the sales man named Reg, he is not interested in assisting me with the said vehicle and not even showing interest in my opinion with the said car. I am really interested in financing it so Despite of the fact that the car was previously totalled, had salvage then rebuilt status, I still asked Reg that I would like to trade my 2012 Dodge Ram dually diesel truck and asked him if what is the best bi weekly number he can give me considering the current status (rebuilt title) of the car. What he told me is there will be somebody that will buy it if you don’t like rebuilt car and that is the price of it right now, it’s only here for a week. If you don’t like the car just go somewhere else. He even turned his back on me without saying thank you and goodbye. Really? That attitude? I just bought a 2016 Infiniti QX80 recently from Ericksen Infiniti and the experience is way far from the experience I had in the Toyota on the trail, very bad experience. He didn’t even bother to offer me a coffee, water or tea, not even a road test of the said vehicle. I’m very disappointed and will write a negative review for this dealership. This guy has some attitude and therefore doesn’t deserve to be working in such environment. More

Last 14 years with Toyata on Trail (Previously SUN Toyota) Service department, currently I am dealing with Sandeep, excellent man - he takes cares of all my service need and beyond. I have a 2008 Highlander a Service department, currently I am dealing with Sandeep, excellent man - he takes cares of all my service need and beyond. I have a 2008 Highlander and 2019 4Runner. Customer since 2005. More

Brand Ambassador The assistant Service Manager Chris Lunden went out of his way to resolve an issue that had sat and festered for three months. He took personal time t The assistant Service Manager Chris Lunden went out of his way to resolve an issue that had sat and festered for three months. He took personal time to move the issue forward. He said we would meet at an ungodly hour due to my work schedules (6:15 AM) and there he was, on time with a smile and arrived with a good helpful attitude. He did what he said he would do. He solved problems. He is a first class representative for the dealership and brand. More

Respectful and knowledgeable! 5 star service. Chris Lunden is very knowledgeable in service aspects and has a true value of customers time. Clean, friendly staff and overall great 5 star service. Chris Lunden is very knowledgeable in service aspects and has a true value of customers time. Clean, friendly staff and overall great experience. More

Courteous and efficient Great service. Chris lunden was both professional and knowledgeable , clean working bays. Friendly . Nice waiting area. They show respect to all their Great service. Chris lunden was both professional and knowledgeable , clean working bays. Friendly . Nice waiting area. They show respect to all their customers. Overall great experience More

Don’t go near this dealership They give false mechanics reports and lie to try and cover up their mistakes. Stay away. Absolute joke. Vehicle was purchased August 28th. In and o They give false mechanics reports and lie to try and cover up their mistakes. Stay away. Absolute joke. Vehicle was purchased August 28th. In and out of shop till end of September / mid October due to missed problems that were discovered by other shops that the admitted to skipping and leaving off our mechanics reports. brought in again end of April due to AC not working. Was told by 2 separate mechanics it was due to a missed major leak which caused our ac compressor to fail which TOT also said was there. Summer ended in Edmonton beginning of September They tried to say had to due with us using the Defrost which both of the separate mechanics said this is not the case. Including the one who fixed it in the end for us. TOT originally says if its their fault, because they have had many they will fix it. Asked us to lie to our insurance company so they could pay for it that was instead, yes was actually told to do this as we had the extended warranty. When they realized that ac was not covered under the plan they had us sign up for that is when they pulled out. More

Worst experience We went to buy a car while we negotiated price on the phone but when we went there those guys just ran from their commitment And even finances were We went to buy a car while we negotiated price on the phone but when we went there those guys just ran from their commitment And even finances were very pushy to sell accidental and warranty on the car even when i told them that i dont need accidental they pushed me very much More