Toyota on the Trail

STAY AWAY FROM THIS DEALERSHIP!!!!They are terrible STAY AWAY FROM THIS DEALERSHIP!!!! They are terrible money grabbers, they convinced us into signing a non refundable fee to hold a car as they were STAY AWAY FROM THIS DEALERSHIP!!!! They are terrible money grabbers, they convinced us into signing a non refundable fee to hold a car as they were having a GST sale which turned out to be a lie. We committed $500, returned the next day and wanting to back out but not able to get our money back. A guy called CJ got my number from wherever and continued to pressure me till I came in to their shop, he connected me with different sales guy who connected me with their xxxxty sales manager and got $500 from us to hold the vehicle even when we weren’t ready to start the purchase. Poor customer service, all about your money, they act like they’re beating the price of other dealers but in the real sense they just play with the figures and arrive at same price or even more than other dealers. DO NOT GO TO THEM! More

Bought used Jeep Trailhawk I was treated very considerately by the sales rep, he was kind, helpful and knowledgable. Would totally recommend him to anyone looking for a pleasan I was treated very considerately by the sales rep, he was kind, helpful and knowledgable. Would totally recommend him to anyone looking for a pleasant car shopping experience. I know buying a car can be stressful, high pressure and uncomfortable depending on the salesperson. Mr. White made the experience just the opposite. More

We were treated very well. We bought our car during the covid 19, so we made an appointment. Staff was limited, but made an great effort to meet out needs.They did a great job t We bought our car during the covid 19, so we made an appointment. Staff was limited, but made an great effort to meet out needs.They did a great job to help us test drive our car, and do the paper work to purchase the car. More

Don't waste your time - Terrible service! Looking for a trade-in, sales associate was not forth coming about lots of information, wanted me to sign an agreement before interest rates and overa Looking for a trade-in, sales associate was not forth coming about lots of information, wanted me to sign an agreement before interest rates and overall costs were set. Was talked down to, treated like a lesser person, and tried to discuss matters with me that they clearly were not educated in. Have been a loyal Toyota customer for my last 3 vehicles and was very happy with Mayfield and Gateway locations... maybe it is just Toyota on the Trail that has this poor level of service. Ended up at Sherwood Park Chevrolet and the service from the salesman, finance department and dealership manager was extraordinary, beyond my expectations. More

Do not go here!! Assist Manager (Cody Shott) wanted me to finance a 2014 Tacoma when I wanted to pay cash. He is rude and unprofessional. finance a 2014 Tacoma when I wanted to pay cash. He is rude and unprofessional. More

Hello everyone I went to this dealership yesterday to trade in,I had a chat day before regarding that particular car ,went there next day they looked at the car on computer said it is sold ,seriously sho trade in,I had a chat day before regarding that particular car ,went there next day they looked at the car on computer said it is sold ,seriously showed the second car oh that too is not available, I said can u do a appraisal on my trade in ,without even looking they undervalue my trade in by thousands ,I know the market value of my car ,I don't know how they do business really disappointed with the level of service and there managers too need a common sense never ever going again . More

Dropped my Avalon off for a couple small issues. Have never dealt there before so not sure how the service was going to be... from the second I dropped in I was greeted with friendly staff and Vehicle wa never dealt there before so not sure how the service was going to be... from the second I dropped in I was greeted with friendly staff and Vehicle was fixed promptly with great communication and was ready in 4 hours. Will definitely be going back. More

They were not very friendly and did not seem interested in our business. Was trying to get information on a hybrid. We will be going elsewhere. in our business. Was trying to get information on a hybrid. We will be going elsewhere. More

Needed a truck so I traded in my perfect 2017 Durango for a 2014 duramax asked them a million times if it had no issues and they guaranteed nothing was wrong their mechanic had been through it and it was per a 2014 duramax asked them a million times if it had no issues and they guaranteed nothing was wrong their mechanic had been through it and it was perfect. 3 days later all the coolant was on my garage floor and 2 weeks later the motor was blown. I had 30 day warranty on it but they did nothing they towed it to their dealership and it sat there for almost a month till I finally got a call back after leaving countless messages. They said they were paying anything to fix it. They wouldn't repossess it. And to top it off they put 20,000 kms less on the bill of sale then the truck actually had so now it looks like I drove the truck over 20,000 kms in 2 weeks. Now I'm left with no truck $50,000 debt. DO NOT BUY YOUR VEHICLE AT TOYOTA ON THE TRAIL. Worst sales person ever Alfred. Worst manager ever Cody. I rated 1 star to much More

The Sales manager forced me to sign the debt of sale I had a bad experienced on this dealership. They are asking for a deposit not showing all the required computation and documents. The Sales Manager I had a bad experienced on this dealership. They are asking for a deposit not showing all the required computation and documents. The Sales Manager is so rude and told me that I cannot get my deposit for the car. He is very pushy on the sale. we ended up getting the car. they are requiring us to deposit for the car. I have heated argument with these manager. I would never recommend this dealership to my friend. More