Tony Graham Toyota

Purchase of 2017 Highlander SE I just purchased my first Toyota from Tony Graham Toyota on Merivale Rd. It was a great experience and would recommend to anyone looking for a Toyota I just purchased my first Toyota from Tony Graham Toyota on Merivale Rd. It was a great experience and would recommend to anyone looking for a Toyota to give them a try. Guy in Sales was excellent. He was fair and supported me throughout the process. He had a "no nonsense" approach to sales which was refreshing! More

Very prompt, knowledgeable, helpful. Attentive and helpful. A good experience at buying a new car. The sales person was quick to explain and answer questions and was prompt in getting bac Attentive and helpful. A good experience at buying a new car. The sales person was quick to explain and answer questions and was prompt in getting back to me with information. I would have no hesitation in recommending this dealer and Tan Vo, the sales person. More

Great deal and experience purchasing a new Camry Dily had to do a lot of work to find the exact model (colour, features) that we wanted at the price we were willing to pay. Took the time necessary t Dily had to do a lot of work to find the exact model (colour, features) that we wanted at the price we were willing to pay. Took the time necessary to explain the features of the new Camry (our trade-in Camry was 14 years old) and did things like syncing our smart phone to the car. More

Stuff happens Had a repair issue at Tony Graham Toyota. Did not realize the problem until I was in Florida with my Highlander. Went to Lakeland Toyota to have the d Had a repair issue at Tony Graham Toyota. Did not realize the problem until I was in Florida with my Highlander. Went to Lakeland Toyota to have the differential leak evaluated. There they told me the differential had to be replaced because it was strongly to not drive it back to Canada. I had to get another one installed there. Back in Ottawa I contacted Sam Gieli, the service manager. Being the professional that he is, he fully reimbursed me the cost of the Florida dealership, and in US dollars. I must say he bent over backwards to resolve the issue. Thanks so very much Sam. More

Excellent Customer Service The Tony Graham team was great from start to finish. It was such an easy process to purchase my vehicle, and the follow up was seamless. The Tony Graham team was great from start to finish. It was such an easy process to purchase my vehicle, and the follow up was seamless. More

I had a great experience at Tony Graham from the moment I walked in the door. The salesperson enhanced my shopping experience by providing superior customer service. He provided me with lots from the moment I walked in the door. The salesperson enhanced my shopping experience by providing superior customer service. He provided me with lots of factual information assisting me with the decision to purchase my Corolla. In fact this was my second purchase from him. I did not feel any pressure to buy and delivery of the vehicle was on time. I felt comfortable making changes predelivey and my wishes were accommodated. I would highly recommend Dily and Tony Graham! More

My wife and I are very satisfied with the deal and service I was happy to see that people at Tony Graham Toyota appreciated the state of my previous leased car I returned, and they were ready to give me a good I was happy to see that people at Tony Graham Toyota appreciated the state of my previous leased car I returned, and they were ready to give me a good deal for the next lease, considering me a potential ideal customer, the one who adds all the supplementary accessories (trailer hitch, side window deflectors, body side moulding, etc), the one who takes very good care of the car, and returns it at the end of the lease, even with lower mileage. A lot of equity on the returned car. I call this a smart way to deal with customers. Many dealerships don’t see it. This is the way you keep your customers. This is the reason I returned my previous leased car to Tony Graham Toyota, and not to the dealership I initially leased it from. As a dealership, if you keep the deal only on your side, you scare your customers, and at the end you lose them. Thank you Tony Graham Toyota, I’ll be back to you at the end of the lease. More

Bought my daughters first car When I decided to purchase my daughter her 1st car on her 21st birthday., Tony Graham Toyota was my 1 stop shop. Kris McFarlane went above and beyond When I decided to purchase my daughter her 1st car on her 21st birthday., Tony Graham Toyota was my 1 stop shop. Kris McFarlane went above and beyond to accommodate all my requests( some would say my demands lol) He was polite and listened to what it was we were looking for. He didn't oversell, He took the time and presented us with a few options and when we finally chose. Kris was able to make this first experience in purchasing a vehicle a positive one. He definitely has a long term client in both my daughter and I. BRAVO More

Amazing Eric and service department I drive many extra km because I know my car will be carefully maintained. I have bought eight Corollas from this dealership. Would not go anywhere els I drive many extra km because I know my car will be carefully maintained. I have bought eight Corollas from this dealership. Would not go anywhere else for a new car. More

Master of fraud They are selling used cars with their own price, but when we want to but our cars, they will say no it's not worth that much and they will sell them w They are selling used cars with their own price, but when we want to but our cars, they will say no it's not worth that much and they will sell them with price of soil. I don't trust them and I will not recommend it to anyone as they are swindlers More