Tony Graham Toyota

ery difficult to deal with when trying to buy a new vehicle. Tried a few time to get pricing and kept getting the run around. They simply don't understand how to deal with customers. Everything is a se vehicle. Tried a few time to get pricing and kept getting the run around. They simply don't understand how to deal with customers. Everything is a secret. I did not get the information i was looking for and salesman were very inexperienced. Someone followed up from my visit and told me that a manager would call me back. No-one called me back...guess business is really good for Tony Graham Toyota. I have purchased a new vehicle from another dealership. They can learn a few thing from Civic Motors, Bel Aire Toyota to name a few...these are good examples of how dealerships should treat customers. More

I went to the Tony Graham Toyota with a friend of mine to take the delivery of his new car. We noticed a small discrepancy in the total vehicle price in the contract and monthly instalment total. This sales take the delivery of his new car. We noticed a small discrepancy in the total vehicle price in the contract and monthly instalment total. This sales rep. could not make it clear to us why that happened rather got very upset and told me not to talk since I'm not the customer. Plus started "shouting" at us saying we were late and made her wait for 30 mins. It was a very awkward moment for me and my friend. Sales/Customer-Service Manager Jennifer stepped in and solved the issue quickly. In any case, I looked at a board where we saw that H. Fu has 95% customer satisfaction rating. My friend and I were really surprised to see that - if that is the case, I wonder about the rest of the sales rep. who had less satisfaction rating! Good luck! More

We were shopping for a car and decided to look at used Toyota Corolla's. We had a few cars in mind, one of which was at Tony Graham on Merivale. As it turns out, the car we had in mind smelled, had stai Toyota Corolla's. We had a few cars in mind, one of which was at Tony Graham on Merivale. As it turns out, the car we had in mind smelled, had stains on the seats, although the sales person said it hadn't been cleaned. The test drive was just okay. We asked if the price was negotiable, and the sales person went away and came back without bringing the price down at all. We told him we had other cars on our list that we also wanted to see. He got snippy with us, demanding to know why we wouldn't just buy the car. We said there was another one at Orleans Toyota that had less kilometrage and was $1000 cheaper that we wanted to look at. He followed us as we were leaving and said, "Thanks for not killing me", whatever that meant. It was awful there, we felt pressured, and we would never, ever go back. We went to Orleans Toyota and were met with friendly, professional people who were not pushy or demanding. The car we test-drove was cheaper, ran smoother, smelled brand new, and the entire process was fast, efficient and actually pleasant. We bought the car. More