Tony Graham Toyota

The worst service I've ever got from any dealership out there... there lack of knowledge is brutal, the customer service is just the worst i've seen in many year. The after sale in non existent, I've t out there... there lack of knowledge is brutal, the customer service is just the worst i've seen in many year. The after sale in non existent, I've tried many time to speak with a sale Manager with my dissatisfaction on minor thing they are never available and just ignore any request you may have. now for the part department they are fully clueless how to do there work lazy and no service it took almost 20 minute just to get some service and to buy a few plastic clip for a mud flap, 4 clips cost me 12$ unreal!!!! lets not talk about the service department, after one oil change I had oil all over my engine, it also damaged my drive way since the oil collected in the undercover of the engine and leak all over my drive way. the lack of service from this dealership is the worst don't buy a car there!!!! More

The issue I brought my car in for was repaired but a new one immediately emerged due to sloppy workmanship. Tried to reach the service manager to no avail - this location is seriously understaffed - I could one immediately emerged due to sloppy workmanship. Tried to reach the service manager to no avail - this location is seriously understaffed - I couldn't get past the unconcerned teenager at the service counter to speak to anyone of any use. Someone is supposedly calling back but that was hours ago & I'm not holding my breath. I wish I had read the multitude of poor reviews before I stepped foot in this location - BUYER BEWARE!! More

ery difficult to deal with when trying to buy a new vehicle. Tried a few time to get pricing and kept getting the run around. They simply don't understand how to deal with customers. Everything is a se vehicle. Tried a few time to get pricing and kept getting the run around. They simply don't understand how to deal with customers. Everything is a secret. I did not get the information i was looking for and salesman were very inexperienced. Someone followed up from my visit and told me that a manager would call me back. No-one called me back...guess business is really good for Tony Graham Toyota. I have purchased a new vehicle from another dealership. They can learn a few thing from Civic Motors, Bel Aire Toyota to name a few...these are good examples of how dealerships should treat customers. More

I went to the Tony Graham Toyota with a friend of mine to take the delivery of his new car. We noticed a small discrepancy in the total vehicle price in the contract and monthly instalment total. This sales take the delivery of his new car. We noticed a small discrepancy in the total vehicle price in the contract and monthly instalment total. This sales rep. could not make it clear to us why that happened rather got very upset and told me not to talk since I'm not the customer. Plus started "shouting" at us saying we were late and made her wait for 30 mins. It was a very awkward moment for me and my friend. Sales/Customer-Service Manager Jennifer stepped in and solved the issue quickly. In any case, I looked at a board where we saw that H. Fu has 95% customer satisfaction rating. My friend and I were really surprised to see that - if that is the case, I wonder about the rest of the sales rep. who had less satisfaction rating! Good luck! More

We were shopping for a car and decided to look at used Toyota Corolla's. We had a few cars in mind, one of which was at Tony Graham on Merivale. As it turns out, the car we had in mind smelled, had stai Toyota Corolla's. We had a few cars in mind, one of which was at Tony Graham on Merivale. As it turns out, the car we had in mind smelled, had stains on the seats, although the sales person said it hadn't been cleaned. The test drive was just okay. We asked if the price was negotiable, and the sales person went away and came back without bringing the price down at all. We told him we had other cars on our list that we also wanted to see. He got snippy with us, demanding to know why we wouldn't just buy the car. We said there was another one at Orleans Toyota that had less kilometrage and was $1000 cheaper that we wanted to look at. He followed us as we were leaving and said, "Thanks for not killing me", whatever that meant. It was awful there, we felt pressured, and we would never, ever go back. We went to Orleans Toyota and were met with friendly, professional people who were not pushy or demanding. The car we test-drove was cheaper, ran smoother, smelled brand new, and the entire process was fast, efficient and actually pleasant. We bought the car. More