Tony Graham Toyota

Horrible management Management refused to pay for full damages made at servicing center. Floor staff are lazy and won't take keys from you, ask you to drive up, turn bend Management refused to pay for full damages made at servicing center. Floor staff are lazy and won't take keys from you, ask you to drive up, turn bends when there are obstacles that are obscure. Very unprofessional. More

Leasing a new Vehicle On February 28th, we went into the dealership to look at the option of an early end-of-lease for our 2011 Rav4. We knew we wanted another Rav4 and my On February 28th, we went into the dealership to look at the option of an early end-of-lease for our 2011 Rav4. We knew we wanted another Rav4 and my husband had spent some time online looking at options, so we were able to get right into negotiations. Our Sales Associate, Ian Blais, was extremely courteous and attentive to our wishes. He was able to negotiate a very acceptable deal with us and we were off to see Jay Routliff to close the deal. The car we wanted was not on the lot, but they were able to find it and bring it in within a week. We were having our winter tires and rims removed from the 2011 Rav4 and put into storage, and having the summer tires pulled from storage and put on the 2011, and all of that was handled beautifully. Vehicle delivery and paperwork went smoothly and Ian has been attentive to a couple of issues on that front, making sure we have everything we should. We have dealt with Tony Graham since 2002 and this is the 4th vehicle we have leased through them. The Sales staff are excellent, and I do not believe you could find better Service Staff, hours or customer care anywhere in Canada. In short, yes we will be back, and yes we will (and often have) recommended Tony Graham to friend and acquaintances. Norm & Edie Kelly More

pushy pushy The lady I dealt with was pushy and didn't listen to me when I told her I wanted to pay cash. She kept trying to sell me on financing so I'd get a fre The lady I dealt with was pushy and didn't listen to me when I told her I wanted to pay cash. She kept trying to sell me on financing so I'd get a free year in their auto club. Ended up driving to Collingwood where I used to live and got a great day from great people who listen. More

FRIENDLY STAFF I didn't end up buying a car here because they didn't have the color I wanted. It was a great experience though. When I am looking for another car, I didn't end up buying a car here because they didn't have the color I wanted. It was a great experience though. When I am looking for another car, I will definitely go back their first. Also, I should have listened to the salesman. White is not a good color for a car in winter driving. My white Toyota acts like camouflage in snow. More

Collision center experience Had to take my car in 4 times to repair two small dents and a dent that occurred while at their location. Although everything was paid for, it was a w Had to take my car in 4 times to repair two small dents and a dent that occurred while at their location. Although everything was paid for, it was a waste of my time. I would definitely goes elsewhere for body repair. More

Service and Recall 02.Jul.2014 It was a pleasure dealing with Greg at Tony Graham Toyota Service Department. The level of customer service that I received was excellent 02.Jul.2014 It was a pleasure dealing with Greg at Tony Graham Toyota Service Department. The level of customer service that I received was excellent. Dealing with Greg changed my perspective about Toyota. Greg treated me with respect, he was very efficient and he handled my problem in a professional manner. My experience was excellent especially in contrast with the previous bad experience I had at Mendez Toyota when my car was scratched by the car placer in the Mendez Toyota’s parking lot. More

good service and excellent sales person When my 2001 Camry shows signs of age, I started looking for the replacement car. I went the dealer that I bought my Camry in 2001 ( the one on Bank S When my 2001 Camry shows signs of age, I started looking for the replacement car. I went the dealer that I bought my Camry in 2001 ( the one on Bank St.) the moment I walked in, a couple sales people jumped on me asking if they could help me. When I said that I just wanted to look around first and have some idea about my next car but I won't be buying until my current Camry giving me any trouble, all of them showed signs of disinterest and walked away fast! Then I visited Tony Graham Toyota, the moment that I walked in, the receptionist asked me if I needed any sales person, I answered the same. She told me to look around and please come back to her asking for a sales person when I felt ready, she told me no one would approach me or jump on me until I was ready to talk to a sales person! I was able to check out all the cars, sit in them, look them without any interruption . I liked it much better. Later on I asked for a sales person, they introduced me to Ashley Wang. I told her that I wasn't buying anything that day, or maybe not that year for that matter! She was very pleasant and understanding, she said " no problem, I'll show you the vehicle that you think you'd like to own whenever you are ready!" We went for a test drive, she showed me all the new features on the new Camry, and she compared my Camry with the new one, surprisingly she knew a lot about my old 2001 Camry! I bought my new Camry two days later and I have been very happy about my new car! I highly recommend Tony Graham Toyota and Ashley Wang! More

Getting a sales person is like pulling teeth I went into Tony Graham Toyota (Merival and Hunt Club) to start the search for a small truck to replace aging Mazda. There are only two makers of smal I went into Tony Graham Toyota (Merival and Hunt Club) to start the search for a small truck to replace aging Mazda. There are only two makers of small trucks Toyota and Nissan. My wife had previously bought from TGT so I thought I'd start there. We were ignored for at least 15 minutes after we entered the customer free show room. Finally we had to go over to the reception desk to ask for a salesperson. Two were there, one sitting and one standing. As soon as we walked up the one standing walked away. The receptionist said that the one sitting would help us to which he rolled his eyes and groaned. He didn't seem to know too much about the Tacoma and it showed in his description of the vehicle. When asked "why Toyota over Nissan" his basic arrgument was "Nissan Sucks". We went for a test drive which was fine but upon return we were met with "Sign here to buy the truck. Why aren't you buying the vehicles right now?". No negotiation, the price is the price. Basically the feeling was "We're Toyota and we don't have to do anything to get you to buy one of our vehicle". All in all not a very nice experience. Hunt Club Nissan ended up getting my business. They were attentive as soon as we walked through the door and worked hard to make a fair deal. Tony Graham Toyota doesn't seem to understand that there are other options out there and bad service will prompt people to seek out those options. I know I did and I'm very glad for it!!!! More

So when to this dealer 2 weeks ago to look at a 2014 Toyota Tundra 1794 edition Didn't test drive and was willing to buy that night. When I got into discussion about price I asked what discount they c Toyota Tundra 1794 edition Didn't test drive and was willing to buy that night. When I got into discussion about price I asked what discount they could offer and they flat out said with the current reduced interest rate that Toyota was offering they couldn’t do anything. So basically if I wanted it it was full MSRP. Then I told the sales person I would need to think about it. She then proceeded to call her “Sales Manager Colin M”. Needless to say he’s the rudest person you can imagine. As soon as he walked up to me he was like what it is going to take for you to buy right now. How much can we make 1000$ - 500$ I was amazed at his demeanour and that the owner would let someone talk to potential customers like that. Rude cannot begin to describe Colin’s attitude. He made me feel like I was bothering him from something more important. The whole time he was being rude to me he was looking elsewhere and talking to other salesman walking by. On a personal note I own several businesses and if I ever had an employee treat one of my customers the way Colin at Tony Graham seems to treat people daily he wouldn’t even see the door hit him on the way out of my business. A lost customer for life Jimmy More

Just stay away from this dealership and save your time and effort for someplace else. Let me be clear on this, Employees at the Merivale location (I have nothing but praise for their Kanata location) eith and effort for someplace else. Let me be clear on this, Employees at the Merivale location (I have nothing but praise for their Kanata location) either hate their jobs and desperately want to get kicked out ASAP or they think every customer is a fool who can be bullied into buying the car they will be "told" to buy. I have never seen a place as messed up as this. If I have caught your attention, please read on to find out why. I am currently in the market for a new car. Long story short, I got an offer from an out-of-town dealership for a Camry V6 that is difficult (but not impossible) to beat and on Saturday, I happened to be at the TG Kanata location (waiting for oil change for my wife's car). So, I struck up a conversation with one of their sales folks and he was kind enough to try to beat that offer. He got very close, but there was a minor problem: no car to test drive. Yup, I could try out the I4 Camry, but I really wanted to try the car (V6) I was considering to buy. According to the management, trying out the Avalon was not an option they would give me although it had the same V6 engine. Anyhow, I thanked them for their offer (which was almost there), we shook hands and I drove off after my wife's car was serviced. After two days, I got a call on Tuesday from TG Kanata and the lady on the phone told me that there is a Camry V6 waiting for me at their Merivale location for a test drive. I thanked her and told them we would be there at the agreed time. When we got there, we asked the receptionist to call someone from sales explaining her that we were sent by their Kanata location for a Camry V6 test drive. Then, this salesperson came from his desk, looking somewhat annoyed about having to leave his warm chair. After the usual introductions, he asked me (repeatedly) why I was buying a V6 when I4 was just as good if not better? I told him that I had already made up my mind on that and he could not possibly change it and I also told him that I already had a better offer their Kanata location was trying to beat. Suddenly, he started ranting about his 20 years in business of selling cars and then told me to go and buy from the out-of-town dealership since they had a better offer for me already. He then turned around and said that I would have to pay them 50 bucks to get a test drive and his time was valuable (well, so is mine) and so on and so forth. I told him that I the folks at the other dealership already knew about the offer in hand and they were still working on beating that offer. He said, once again, that his time was valuable (like mine was not). He was just idly sitting at his desk until his name was called, such a great use of "valuable time". He did a great job and killed the sale the others at the Kanata location were trying so hard to make. Now, I will not buy a thing from them if they paid me to take it for free. He made sure it would not happen -ever-. Save yourself the grief folks, stay away, stay safe and don't even consider asking for anything from these people who have do not even deserve to be in business. More