Tony Graham Toyota

politely rude service reps Somebody said car repair cost = parts + labor + overhead + customer's ignorance + brand reputation. This guys charge too much for the customer's igno Somebody said car repair cost = parts + labor + overhead + customer's ignorance + brand reputation. This guys charge too much for the customer's ignorance and brand reputation. On the the dealer website they keep only the positive reviews. My review was deleted the day it was posted. More

Horrible management Management refused to pay for full damages made at servicing center. Floor staff are lazy and won't take keys from you, ask you to drive up, turn bend Management refused to pay for full damages made at servicing center. Floor staff are lazy and won't take keys from you, ask you to drive up, turn bends when there are obstacles that are obscure. Very unprofessional. More

Leasing a new Vehicle On February 28th, we went into the dealership to look at the option of an early end-of-lease for our 2011 Rav4. We knew we wanted another Rav4 and my On February 28th, we went into the dealership to look at the option of an early end-of-lease for our 2011 Rav4. We knew we wanted another Rav4 and my husband had spent some time online looking at options, so we were able to get right into negotiations. Our Sales Associate, Ian Blais, was extremely courteous and attentive to our wishes. He was able to negotiate a very acceptable deal with us and we were off to see Jay Routliff to close the deal. The car we wanted was not on the lot, but they were able to find it and bring it in within a week. We were having our winter tires and rims removed from the 2011 Rav4 and put into storage, and having the summer tires pulled from storage and put on the 2011, and all of that was handled beautifully. Vehicle delivery and paperwork went smoothly and Ian has been attentive to a couple of issues on that front, making sure we have everything we should. We have dealt with Tony Graham since 2002 and this is the 4th vehicle we have leased through them. The Sales staff are excellent, and I do not believe you could find better Service Staff, hours or customer care anywhere in Canada. In short, yes we will be back, and yes we will (and often have) recommended Tony Graham to friend and acquaintances. Norm & Edie Kelly More

pushy pushy The lady I dealt with was pushy and didn't listen to me when I told her I wanted to pay cash. She kept trying to sell me on financing so I'd get a fre The lady I dealt with was pushy and didn't listen to me when I told her I wanted to pay cash. She kept trying to sell me on financing so I'd get a free year in their auto club. Ended up driving to Collingwood where I used to live and got a great day from great people who listen. More

FRIENDLY STAFF I didn't end up buying a car here because they didn't have the color I wanted. It was a great experience though. When I am looking for another car, I didn't end up buying a car here because they didn't have the color I wanted. It was a great experience though. When I am looking for another car, I will definitely go back their first. Also, I should have listened to the salesman. White is not a good color for a car in winter driving. My white Toyota acts like camouflage in snow. More

Collision center experience Had to take my car in 4 times to repair two small dents and a dent that occurred while at their location. Although everything was paid for, it was a w Had to take my car in 4 times to repair two small dents and a dent that occurred while at their location. Although everything was paid for, it was a waste of my time. I would definitely goes elsewhere for body repair. More

Service and Recall 02.Jul.2014 It was a pleasure dealing with Greg at Tony Graham Toyota Service Department. The level of customer service that I received was excellent 02.Jul.2014 It was a pleasure dealing with Greg at Tony Graham Toyota Service Department. The level of customer service that I received was excellent. Dealing with Greg changed my perspective about Toyota. Greg treated me with respect, he was very efficient and he handled my problem in a professional manner. My experience was excellent especially in contrast with the previous bad experience I had at Mendez Toyota when my car was scratched by the car placer in the Mendez Toyota’s parking lot. More

good service and excellent sales person When my 2001 Camry shows signs of age, I started looking for the replacement car. I went the dealer that I bought my Camry in 2001 ( the one on Bank S When my 2001 Camry shows signs of age, I started looking for the replacement car. I went the dealer that I bought my Camry in 2001 ( the one on Bank St.) the moment I walked in, a couple sales people jumped on me asking if they could help me. When I said that I just wanted to look around first and have some idea about my next car but I won't be buying until my current Camry giving me any trouble, all of them showed signs of disinterest and walked away fast! Then I visited Tony Graham Toyota, the moment that I walked in, the receptionist asked me if I needed any sales person, I answered the same. She told me to look around and please come back to her asking for a sales person when I felt ready, she told me no one would approach me or jump on me until I was ready to talk to a sales person! I was able to check out all the cars, sit in them, look them without any interruption . I liked it much better. Later on I asked for a sales person, they introduced me to Ashley Wang. I told her that I wasn't buying anything that day, or maybe not that year for that matter! She was very pleasant and understanding, she said " no problem, I'll show you the vehicle that you think you'd like to own whenever you are ready!" We went for a test drive, she showed me all the new features on the new Camry, and she compared my Camry with the new one, surprisingly she knew a lot about my old 2001 Camry! I bought my new Camry two days later and I have been very happy about my new car! I highly recommend Tony Graham Toyota and Ashley Wang! More

Getting a sales person is like pulling teeth I went into Tony Graham Toyota (Merival and Hunt Club) to start the search for a small truck to replace aging Mazda. There are only two makers of smal I went into Tony Graham Toyota (Merival and Hunt Club) to start the search for a small truck to replace aging Mazda. There are only two makers of small trucks Toyota and Nissan. My wife had previously bought from TGT so I thought I'd start there. We were ignored for at least 15 minutes after we entered the customer free show room. Finally we had to go over to the reception desk to ask for a salesperson. Two were there, one sitting and one standing. As soon as we walked up the one standing walked away. The receptionist said that the one sitting would help us to which he rolled his eyes and groaned. He didn't seem to know too much about the Tacoma and it showed in his description of the vehicle. When asked "why Toyota over Nissan" his basic arrgument was "Nissan Sucks". We went for a test drive which was fine but upon return we were met with "Sign here to buy the truck. Why aren't you buying the vehicles right now?". No negotiation, the price is the price. Basically the feeling was "We're Toyota and we don't have to do anything to get you to buy one of our vehicle". All in all not a very nice experience. Hunt Club Nissan ended up getting my business. They were attentive as soon as we walked through the door and worked hard to make a fair deal. Tony Graham Toyota doesn't seem to understand that there are other options out there and bad service will prompt people to seek out those options. I know I did and I'm very glad for it!!!! More

So when to this dealer 2 weeks ago to look at a 2014 Toyota Tundra 1794 edition Didn't test drive and was willing to buy that night. When I got into discussion about price I asked what discount they c Toyota Tundra 1794 edition Didn't test drive and was willing to buy that night. When I got into discussion about price I asked what discount they could offer and they flat out said with the current reduced interest rate that Toyota was offering they couldn’t do anything. So basically if I wanted it it was full MSRP. Then I told the sales person I would need to think about it. She then proceeded to call her “Sales Manager Colin M”. Needless to say he’s the rudest person you can imagine. As soon as he walked up to me he was like what it is going to take for you to buy right now. How much can we make 1000$ - 500$ I was amazed at his demeanour and that the owner would let someone talk to potential customers like that. Rude cannot begin to describe Colin’s attitude. He made me feel like I was bothering him from something more important. The whole time he was being rude to me he was looking elsewhere and talking to other salesman walking by. On a personal note I own several businesses and if I ever had an employee treat one of my customers the way Colin at Tony Graham seems to treat people daily he wouldn’t even see the door hit him on the way out of my business. A lost customer for life Jimmy More