Tony Graham Kanata Toyota

My first experience with a dealership Loren was great! Very attentive to my needs and helped me get into my dream car! Would definitely recommend to anyone looking to buy a vehicle. Loren was great! Very attentive to my needs and helped me get into my dream car! Would definitely recommend to anyone looking to buy a vehicle. More

Overall good experience. I was very happy with my experience. My salesperson was very friendly which continued with financing. I didn’t feel pressured. The entire experienc I was very happy with my experience. My salesperson was very friendly which continued with financing. I didn’t feel pressured. The entire experience was very positive. More

Great experience! Loren was very informative and took lots of time with us to answer questions, demonstrated all the equipment and was very professional. He was fair an Loren was very informative and took lots of time with us to answer questions, demonstrated all the equipment and was very professional. He was fair and we enjoyed dealing with him. This was our first great experience with a car salesman :) Awesome job Loren! Thanks so much. Looking forward to talking with you about our next vehicle. More

Great deal and even better customer service! Taylor was extremely helpful when I was looking to downsize from my 2011 Chevy Equinox. He suggested that I test drive the Carolla after some conversa Taylor was extremely helpful when I was looking to downsize from my 2011 Chevy Equinox. He suggested that I test drive the Carolla after some conversation about what I wanted and needed in a new car. I had never driven a Toyota before and was pleasantly surprised at what they had to offer! Although I had originally planned on financing the car, I decided to lease it for 39 months. Taylor went above and beyond for me, walking me through every feature of my new vehicle and making sure I had no unanswered questions about anything along the way. I would highly recommend him to anyone who is looking for a new vehicle! More

Review of sales and service My experience with service has always been superior. We have just bought my fifth Toyota. The salesman, LOREN HENSON, as been extremely helpful in a My experience with service has always been superior. We have just bought my fifth Toyota. The salesman, LOREN HENSON, as been extremely helpful in all aspects of the purchase. He was particularly thorough in explaining the operation of the various new features on the Rav4. The day we purchased we had freezing rain. Loren was quick to scrape the ice off our other car after we finished the sales transaction. More

Review Loren was great. Only thing I would change is how the pricing is explained. This part is still bugging me. Michelle was nice as well. Loren was great. Only thing I would change is how the pricing is explained. This part is still bugging me. Michelle was nice as well. More

No Stress! Having been looking for a car for some time I have dealt with a number of sales reps and dealerships I didn’t like. They may push me towards somethin Having been looking for a car for some time I have dealt with a number of sales reps and dealerships I didn’t like. They may push me towards something I didn’t want, or show a lack of knowledge about their products. Dealing with Loren and Aaron at Tony Graham Kanata was the complete opposite experience. The knowledge and patience in explaining differences and features and answering my sometimes odd questions lead to a stress free buying experience and a high level of satisfaction with my new (to me) Camry. More

Kanata Toyota My experience was fantastic thank you to the staff and management, I have bought a number of vehicles and this was one of the easiest and relaxing exp My experience was fantastic thank you to the staff and management, I have bought a number of vehicles and this was one of the easiest and relaxing experiences I have ever had. I will be back in the future and will recommend the dealership to friends and family. More

Bought new car with defective features - Donna & Jack R. I have been dealing with this dealership for 6 years and was always very happy with the service. In Oct. 2017, my wife and I purchased a 2018 Camry XS I have been dealing with this dealership for 6 years and was always very happy with the service. In Oct. 2017, my wife and I purchased a 2018 Camry XSE. During the negotiations, the salesman went over all the new features of the car. We bought the car and three weeks later took delivery. At the time of delivery, the salesman mentioned that the GPS would have to be paired with my wife's cellphone. When I questioned this statement, he went on to explain that the GPS system ran through her cellphone using it's data. I was incredulous and questioned the logic of having to pay for cellphone data when using the GPS. He then called one of the managers over to explain that he had driven a similar car to Toronto days earlier and had used the GPS system and it required minimal data. I told the salesman at this time that if I had known about this system at the time, I would not have purchased this model. For weeks and months, my wife tried to use the GPS and it would never connect. After several texts and calls to the salesman, we were told that a fix was in the making. I then contacted Toyota Canada and told that this was not a common problem and they would contact Tony Graham to rectify the situation. After several days and no response from anyone, my wife found an article on the internet where Toyota was saying that this problem was with all XSE and Sienna. They had been working to rectify the situation for weeks. I requested a meeting with the general manager. I met with the sales manager and general manager who appeared quite concerned and offered to do the impossible if I wanted to get another car with an embedded GPS system. After trying to negotiate with the sales manager because I thought the difference in cash required to make a new deal was too much, my complaint has been dropped like a hot potato. I tried calling the general manager and left a message but he did not call me back. Two calls to Toyota Canada have produced no results and no return calls. Awaiting possible call back after my third call. I am really disappointed with the way Tony Graham Toyota Kanata has handled this transaction. I feel I was misled and then expected to pay way too much for having believed their salespeople and managers. I have purchased 3 cars from Tony Graham in the last 6 years but do not plan to ever purchase from them again because of this situation. More

Brand new to Toyota Reached the end of my lease on a Chevy Sonic and the original dealer didn't want to make the deal that I wanted. I went down the road to Kanata Toyota Reached the end of my lease on a Chevy Sonic and the original dealer didn't want to make the deal that I wanted. I went down the road to Kanata Toyota and was met with friendly, knowledgeable staff that made the car purchasing experience a breeze. They were able to arrange a credit on my purchase to offset the mileage overage on my lease AND they paid for a rental vehicle for the time period between dropping off my leased vehicle and pickup of my new Toyota. More