Tony Graham Kanata Toyota

Best experience to date We absolutely hate purchasing vehicles. As a matter of fact, we downright avoid it for as long as we can. We had shopped around on line and made a few We absolutely hate purchasing vehicles. As a matter of fact, we downright avoid it for as long as we can. We had shopped around on line and made a few phone queries. Kanata Toyota seemed competitive so we drove in (we live just over an hour away). Have to say that it was worth the trip. Loren Hansen was assigned to help us - his professional demeanor and calm approach eased our apprehensions within the first few minutes of speaking to him. He truly listened to us and explained the vehicle in full. Too often, we have gone vehicle shopping and felt that we were being pushed into making a deal. Loren gave us the space to discuss when we asked him for a few minutes and answered every question in detail. We purchased our RAV4 from him and will ask for him again in the future, when the need for a vehicle arises. Thank you Loren! Also, want to mention the lovely lady that was at the entrance when we came shopping - she was very welcoming. More

I was apprehensive. Worked within my budget. Helped guide me All staff. Like ALL staff seemed to help each other and me without making me feel like I was taking too much of their time. All staff. Like ALL staff seemed to help each other and me without making me feel like I was taking too much of their time. More

Professional and Cordial My dealings with Tony Graham Kanata Toyota have always been professional and cordial. I have always felt well-treated by everyone involved. My dealing My dealings with Tony Graham Kanata Toyota have always been professional and cordial. I have always felt well-treated by everyone involved. My dealings are always relaxed and personable More

Love my Toyota RAV4 We purchased a new RAV4 hybrid and love it. We dealt with Loren and had an excellent experience. Loren is very knowledgeable, professional, and grea We purchased a new RAV4 hybrid and love it. We dealt with Loren and had an excellent experience. Loren is very knowledgeable, professional, and great to deal with. We never felt rushed and it was very helpful that Loren knew the Toyota lineup so well as we went through a number of vehicles before selecting the RAV4. I would recommend this dealership, and especially Loren, to anyone looking for a new vehicle. Aaron, who we dealt with on the financials, was easy to deal with and prompt to provide addional information regarding the financing And options. More

Enjoyable Toyota Purchase I recently purchased a 2017 Toyota RAV4 from Tony Graham Toyota and the whole process from the initial meeting with the salesman, to the test drives, I recently purchased a 2017 Toyota RAV4 from Tony Graham Toyota and the whole process from the initial meeting with the salesman, to the test drives, to the second visit was all very smooth and I didn't feel any stress or pressure at any point. The sales person was very knowledgeable and helpful and made the buying experience a breeze. More

Fantastic! I found this dealership to be friendly and welcoming. They were extremely helpful and answered all my questions and explained the various options. The I found this dealership to be friendly and welcoming. They were extremely helpful and answered all my questions and explained the various options. They treated me as an equal and did not rush me in any way or make me feel that my questions were trivial. Also many of the staff introduced themselves and thanked me for coming. It was a fantastic experience. More

Best car buying experience I have ever had We dealt with Loren Henson for our recent Highlander purchase. He is by far the best car saleman I have ever worked with. He is super polite and helpf We dealt with Loren Henson for our recent Highlander purchase. He is by far the best car saleman I have ever worked with. He is super polite and helpful but not pressuring at all. I first met him when I popped in for brochures and felt no pressure at all. When I went for a test drive with him he thoroughly explained all features of the vehicles and actually took me out to test features on the vehicle not just cruise around. His test drive hits up country road where he really lets you test AWD features. At no point during my many visits did I feel pressured or uncomfortable by him. Super knowledgeable and proud of all vehicles he sells. Assuming Toyota makes what I need I will be sure to deal with Loren only again. Wish I could give him more than a 5 star rating. The day we picked up our vehicle he even had a shirt and tie on that matched our vehicles interior and exterior colour. How awesome is that. The entire dealership was very family oriented and accommodating the days we did vist with our 2 year old daughter. More

Above and Beyond service I just picked up Kristen's Rav 4 and wanted to drop you a note to say thank you, while the work was fairly minor you had no obligation to help us but I just picked up Kristen's Rav 4 and wanted to drop you a note to say thank you, while the work was fairly minor you had no obligation to help us but you did. I expected the work to be done well as I have had other work done at the collision centre. What I did not expect was that her car would be detailed inside and out. It looks fantastic. Thank you forgoing above and beyond. Jeff and Kristen. Aka Happy Kanata Toyota customers More

Bad apple One bad employee Elvis can make the whole dealership fall . He almost wanted to tell me go away you will wait 45 minute for an oil change . I said wh One bad employee Elvis can make the whole dealership fall . He almost wanted to tell me go away you will wait 45 minute for an oil change . I said why he said the new carss unrelastic story . Any way told him it is ok I am buying a new car . He did not care . I went to the show room no one single sales approach me . An hour plus later o went to take my car the Servic guy did not even bother looking at me . I asked the gentleman who served me what is the name of this guy . The guy did not even ask me why . Guys Toyota make good cars . I can and will buy one but not from Kanata . Not going back for service either . More