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Thornhill Hyundai
Thornhill, ON
451 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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451 Reviews of Thornhill Hyundai
July 06, 2014
Test drive and Offer....then insane sales manager I went in and test drove an SUV and i liked it. The sales person Luiza was nice and seemed to know a lot about the truck and i was quite happy with th I went in and test drove an SUV and i liked it. The sales person Luiza was nice and seemed to know a lot about the truck and i was quite happy with that. After the test drive we went in and i told her i was interested in the Truck but didn't want to pay the sticker price, to which she said "ok, you can make an offer" So i agreed to make an offer. I was in a bit of a hurry and asked that she please be as quick as possible. All of this went pretty smooth until it came time to submit the offer...Luiza asked for a credit card, i told her i didn't want to give her my card because a. I knew my initial offer was never going to be accepted and b. i have heard that some dealers (this dealership actually) have put through deposits and the customers have had a hard time getting the deposit back. She then asked for my drivers licence instead, i agreed. Luiza took my offer to Jason Joerges and after about 12 minutes, i kept track of the time because i was in a hurry, as predicted the offer was denied. A bit slow but nothing too outrageous. However what came next is the most bizarre thing i've ever experienced from someone you are trying to purchase something from. Luiza told me that her manager (Jason Joerges) thought the offer was unreasonable and that I had to make a counter offer. While i knew the offer wasn't going to be accepted I also didn't feel it was "unreasonable" either so then I tried to tell Luiza that I'm not going to counter my own offer and that if she and her manager weren't going to make me a counter offer i'd have to leave and continue looking. This is where the problems started. First Luiza refused to take my words seriously. She refused to return my Licence which was being held hostage by Jason Joerges. She told me I had to make another offer. I refused for 10 minutes before it became apparent that if i didn't do something there was no way i'd make it out of there. So i told her i'd throw in my old beat up van...mistake by me. Luiza insisted on getting all the info on the van even though i told her it was only fit for the scrap yard and maybe $250 at best. So i again caved because i was trying very hard not to offend Luiza who was being very, very persistent. Finally she had the info and returned to Jason Jorges, but before she left i asked her very politely to please bring my licence back with her as i had somewhere to be and if the offer wasn't accepted I needed to leave. I was very clear of this point because of the way Luiza wasn't being very considerate of my time. Well after waiting another 14 minutes for Luiza to return i noticed Jason Joerges walking right behind her. This is where the crazy train broke out of the station. Jason Joerges, very loudly and from about 15 feet away asked me "Do you want to buy this truck or what?" pretty classy introduction to a potential customer. I responded playfully as i was hoping that was the technique Mr. Joerges was trying, poorly, to use "sure, as long as i get a good deal". Well Jason Joerges was having none of the playful banter, he then stood above me as i sat at Luiza's desk and threw my licence at me. Well whatever, sometimes you get a deal and sometimes you don't, right? That was my only thought. I thanked Luiza who looked as shocked as i was and i began to walk out. This is when Jason Joerges accused me of treating Luiza with disrespect and told me that "when i return" that i better treat her better. I was shocked....stunned....any other word you can think of. it was such an unprofessional move that I asked Jason Joerges for his name and job title so that i could complain and this is where Jason Joerges lost it. He started demanding i leave the dealership and even attempted to call the police. This part was actually amusing to me because while he wouldn't identify himself to me he did to the police on the phone which is how i learned his name to write this review...haha. in any case i'm sure the police found it amusing that some insane person was trying to call the cops on someone for being "disrespectful" haha...makes me laugh as i type this. Happy ending though....So while this was the most unprofessional thing i'd ever seen i did manage to find a dealership just around the corner with a similar truck (Less KM's and more options) and worked out a deal with them the very same day. So in closing if you're reading this Jason Joerges, thanks. If not for your insane histrionics i'd have never found a dealership that was more customer friendly....which isn't saying much because you are not....but hey, better truck, so thanks again. More
by Acebell
July 06, 2014
Worst auto dealership experience I was looking to purchase a car from Bos Auto in Oakville, they sent me to thornhill hyundai to do the financing, but I realised after that thornhill I was looking to purchase a car from Bos Auto in Oakville, they sent me to thornhill hyundai to do the financing, but I realised after that thornhill purchased the car from bos and re sold it to me, but bos is responsible for the safety and etest and thornhill added extra costs to the purchase without explaning it to me, i was orignally told the car was a lease return from audi and this information wasn't showing to me on the car proof, i went home and ordered a car proof myself since they never provided me with a copy, i noticed that the car was actually returned with a lein and sent back to the auction, so much for being an audi lease return! they continously pressured me by saying its a beautiful car, people die to have a car like this , etc etc. they also stated the car had an insurance claim of close to $8000 when in fact it was an estimate of $8000, the insurance never paid for the repairs. all this aside, i have two bill of sales, the car wasn't ready on time. I went to see the car as they stated it is certified and etested but they are waiting for the paint from audi to touch up the fender. I called TD canada explained them the situation and they said thornhill hyundai can reverse the sale. I called thornhill hyundai and was asked to goto bos auto to get the refund and was hung up on. i called thornhill back, reception was nice but we were unable to get a hold of the financial manager. So i went to bos auto to get the refund, and they started talking about how great the car is, this and that. They claimed the car was already safetied, I had my mechanic with me and we took the car for a test drive to see if it was safetied as we noticed a stone chip on the windsheild, while on the highway we noticed a vibration on the car and a pulsation when braking on the highway. there is also some strange noise on the passenger front, so we realized right away that this car WAS NOT SAFETIED. Currently really confused to still why I have two bill of sales from two different dealers, this is the worst car shopping experience and I have been advised by TD canada to contact OMVIC. Which I unfortunately have to do as the financial manager will not answer his phone and has been ignoring me all day. More
by Frank1989
June 09, 2014
Nice place to buy a car To my surprise I ended up buying a car I had never heard of - a 2010 Elantra Touring (hatchback). Originally was planning on a used Corolla or Elantr To my surprise I ended up buying a car I had never heard of - a 2010 Elantra Touring (hatchback). Originally was planning on a used Corolla or Elantra, but neither dealer had one in my range (2010-2013). After being shown a 2010 Matrix at a Toyota dealer (and not a bad deal for a decent car) I decided to comparison shop. Luiza had a 2010 Touring, and it had more space, and was a nicer car than the Matrix. Luiza's eagerness to please and helpfulness added to this sealed the deal. I really enjoyed conversing with her. Of course I have had the car for all of 4 hours so can't comment on it but I will say when I test drove both cars I found the Touring to be peppier, and with more responsive handling than the Matrix. To say nothing about over $2000 cheaper. So before you buy I would suggest checking out Hyundai, and specifically go to see Luiza at Thornhill Hyundai. More
by payas
June 07, 2014
Highly Recommended You don't see many genuine service advisers these days. When I bring in my Hyundai for service, I have 100% trust in Laksmi. My car is always taken You don't see many genuine service advisers these days. When I bring in my Hyundai for service, I have 100% trust in Laksmi. My car is always taken care of and more importantly, I don't have to worry about being pressured into additional costs. She is knowledgeable, friendly, sincere, efficient and very good at what she does. If you go ever go to Thornhill Hyundai, make sure you ask for Laksmi. More
by bwong
Employees Worked With
Laksmi Saniasy
June 07, 2014
Mo Salhia Peggy did an excellent job making me comfortable and in explaining the vehicle specifications to me. She was friendly, approachable, and accommodating Peggy did an excellent job making me comfortable and in explaining the vehicle specifications to me. She was friendly, approachable, and accommodating. I would recommend this dealership highly. Great buy and great staff! More
by Mo_2014
June 06, 2014
Excellent service Was a good experience. Friendly service led me to make my purchase with this dealer. Luiza did a very good job. Thank you for the great service ex Was a good experience. Friendly service led me to make my purchase with this dealer. Luiza did a very good job. Thank you for the great service experience. More
by WMALIK
June 04, 2014
Excellent service and sales people Excellent service. Friendly drop off and pick up during my car fixing time, that was estimated correctly. All fixes were covered by the Hyundai warr Excellent service. Friendly drop off and pick up during my car fixing time, that was estimated correctly. All fixes were covered by the Hyundai warranty. No hidden fees, and no worries on the prices. During the time I was waiting my car check, I wanted to drive the new 2014 Hyundai Santa Fe XL to check the differences... and I just loved the new model. The team (Luiza) was really good explaining me the major differences and what I was getting in case of changing cars. Also she was able to provide me details and work for some time with me the math's to get a good deal. So I ended up with a new car, paying the same amount I was monthly paying before (after an affordable down-payment), and I'm really happy with the outcome. Thanks team! Mario L. More
by skywalkez
June 04, 2014
Good experince We got a Hyundai Tuscan recently. Our agent, Peggy, was very friendly and helpful. She was always accessible and she used to reply to our calls and em We got a Hyundai Tuscan recently. Our agent, Peggy, was very friendly and helpful. She was always accessible and she used to reply to our calls and emails very fast. Our waiting time to get the car was about 4 weeks. More
by rosha
June 02, 2014
Great Experience This is our second purchase from Thornhill Hyundai. this time we replaced our 5 year old Sonata with the Elantra. David is very friendly and provide This is our second purchase from Thornhill Hyundai. this time we replaced our 5 year old Sonata with the Elantra. David is very friendly and provided us with an extremely easy sales process. He is very knowledgeable and answered all of our questions questions. MJ (Mahmoud) went over and above all expectations to arrange the financing on this purchase. We are extremely satisfied with our new red Elantra and would highly recommend this dealership. More
by swartzy1
May 29, 2014
Genesis a very good car purchased from a real Pro I purchased my first Genesis from Luiza two years ago. I researched the car and was prepared for the negotiation process. The entire transaction to I purchased my first Genesis from Luiza two years ago. I researched the car and was prepared for the negotiation process. The entire transaction took less than an hour. Luiza was pleasant, easy to talk to and conducted herself in a very professional manner. She pointed out the features and benefits convincing me that this car was great value for the money. Done Deal! We spent the last half hour talking about everything but cars! Travel, great restaurants and music. Now that I have seen the new 2015 Genesis with AWD, I‘ll call Luiza to schedule a test drive. PS: My service advisor Laksmi (Mimi) is also awesome! More
by Johndes4
Employees Worked With
Laksmi Saniasy
