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Thornhill Hyundai
Thornhill, ON
439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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439 Reviews of Thornhill Hyundai
April 12, 2016
First time buyer- awesome experience!! Never having bought a car before Stephanie answered all of my questions in a very approachable and informative way. I never once felt pressured or for Never having bought a car before Stephanie answered all of my questions in a very approachable and informative way. I never once felt pressured or forced into getting something I didn't want. Even with a small bump in the road that happened after the papers were signed, Stephanie did everything in her power to solve the problem promptly and she did! I have already spoken to many people about how pleased I was with the Thornhill Hyundai location and will continue to give their staff the praise they deserve. Thank you for everything. More
by HeatherHollettFrench
Employees Worked With
Stephanie Gomes, Carina Fullerton
April 11, 2016
Avital and Nissim Aharon We bought a new car with Stephanie's help. She was helpful and professional. We traded in our old car and she took care of all the details. She obviou We bought a new car with Stephanie's help. She was helpful and professional. We traded in our old car and she took care of all the details. She obviously knows a lot about the process and we walked away very happy and satisfied More
by NissimA
Employees Worked With
Stephanie Gomes
April 11, 2016
Great Experience My girlfriend and I both bought cars from Stephanie. The sales experience was pleasant and quick. We both had the keys in our hands in a matter of day My girlfriend and I both bought cars from Stephanie. The sales experience was pleasant and quick. We both had the keys in our hands in a matter of days. Great Job! More
by Veloster11
Employees Worked With
Stephanie Gomes, Carina Fullerton
April 05, 2016
Great experience Everyone at thornhill Hyundai went above and beyond expectations from the beginning to the end. Very professional, courteous and did not pressure me a Everyone at thornhill Hyundai went above and beyond expectations from the beginning to the end. Very professional, courteous and did not pressure me at all More
by Bilal
Employees Worked With
Camilo, Faizel
April 05, 2016
The worst "customer service" EVER! Please don't be fooled by some of the high ratings on here, they are either fake reviews by the dealership or are from new customers who have yet to e Please don't be fooled by some of the high ratings on here, they are either fake reviews by the dealership or are from new customers who have yet to experience the poor service. The day I purchased my vehicles from them, I had gone in to Hyundai just to look at my options and maybe test drive a few cars. Needless to say, I walked out of the dealership a few hours later with a brand new car. This is becaues the salespeople RUSHED and PUSHED me to purchase the car and also convinced me to buy the extended warranty for it. I didn't want to get the extended warranty, but they told me that if I didn't use the warranty, it would be refunded to me when the warranty period ended. It was a lie, they didn't pay it back. The second time I had a problem with the dealership was when they inspected my car before I left it for service. We did a walk around and they didn't find any scratches or dents on it (because there weren't any) and gave me the inspection report showing no marks of any scratches/dents. When I picked up the car, it had a huge scratch on the rear bumper and interestingly, their copy of the inspection report indicated that there were scratches on the car previous to them servicing it. This is Fraud! They changed the information on the report to make it seem as though the new scratches on the car had been there before. The service manager told me "good luck if you think we will pay to have your bumper fixed!". It's just as stupid as it sounds... what's the point of that inspection report that they give to people? Hyundai Canada asked me to go to the branch GM for a resolution. I'll update this review after seeing him... More
by disappointed
Employees Worked With
Frank - Service Manager
April 01, 2016
Worst service ever Always try to take extra money and today because of them my car door got scratch will cost 800$ but manager does not care. I will not recommend to any Always try to take extra money and today because of them my car door got scratch will cost 800$ but manager does not care. I will not recommend to any one More
by Jitin Gaba
Employees Worked With
Greg Carrasco
April 01, 2016
Repeat Customer We were returning a 2012 Elantra at the end of a lease and were inquiring about the new 2017 Elantra. We had a very pleasant, unpressured discussion w We were returning a 2012 Elantra at the end of a lease and were inquiring about the new 2017 Elantra. We had a very pleasant, unpressured discussion with Stephanie Gomes who took our "suggested offer" to whomever makes those decisions. She came back with a very negative message that there could be NO negotiation of the price because the car was so new. This response had never happened to us before at any dealership. We were ready to leave but were introduced to Greg Carrasco who took the time to rationally discuss the cost options and we came to an agreement on the new car. Stephanie was excellent in keeping in touch and explaining the car details. Overall, a good experience. More
by DC0225
Employees Worked With
Stephanie Gomes, Greg Carrasco
March 31, 2016
Treating you like a real person We were looking for a vehicle to replace our almost end-of-lease CUV. We were pleasantly surprised by the Hyundai Tucson as well as the straightforwar We were looking for a vehicle to replace our almost end-of-lease CUV. We were pleasantly surprised by the Hyundai Tucson as well as the straightforward service we got from Stephanie. She was professional and knowledgable. We didn't get any of the sales games we experienced at another brand. Unfortunately the retention offer from our current brand/dealer was too good to pass up otherwise we would have definitely leased a Tucson from Stephanie at Thornhill Hyundai. More
by SirPoker
Employees Worked With
Stephanie Gomes
March 29, 2016
great promotion I had great experience with Thornhill Hyundai. Very good offers and promotions. The offer was that you don't pay for the full year with zero interes I had great experience with Thornhill Hyundai. Very good offers and promotions. The offer was that you don't pay for the full year with zero interest. Great customer service ( Stephanie Gomes ) was very helpful. More
by Damoon27
Employees Worked With
Stephanie Gomes, Carina Fullerton
March 28, 2016
Great experience! Great customer service! The staff were all very helpful and made me feel at ease! I would definitely recommend Thornhill Hyundai to anyone I know! Great customer service! The staff were all very helpful and made me feel at ease! I would definitely recommend Thornhill Hyundai to anyone I know! More
by Lisa
Employees Worked With
Camilo Hernandez , Stephanie Gomes, Alicia Martin, Carina Fullerton, Greg Carrasco
