Thornhill Hyundai

This Hyundai dealership should be more detailed in their services descriptions. Otherwise, good service offered. their services descriptions. Otherwise, good service offered. More

The service agent was thorough and patient! He explained the issues and provided recommendations to suit my situation. I feel the cost of service has increased during these hard times, and do w He explained the issues and provided recommendations to suit my situation. I feel the cost of service has increased during these hard times, and do wish they would provide more incentives in terms of loyalty to the customers. More

This dealer is horrible, just look at all the reviews, if you are inexperienced at buying cars you WILL GET SCAMMED!!! I Dealt with Jay Li for a new car, Jay was the definition of a sleazy used car salesman, you are inexperienced at buying cars you WILL GET SCAMMED!!! I Dealt with Jay Li for a new car, Jay was the definition of a sleazy used car salesman, trying to peddle extras I didn't want, then he tries to tell me Ceramic coating comes from the factory and I have to buy it, then tries to convince me that the car I had ordered would take 2 more years to come even though I'm 500 in the queue in May (this means my car will get here soon). Ended up canceling the deal on an Ioniq 5 Ultimate I waited 20 months for. Left a horrible taste in my month dealing with this guy. On top of that they wouldn't give me a refund and forced me to come back again to get it. 4 hours of my time wasted. Also posted my experience on the Hyundai Canada Facebook group. More

I bought a Hyundai Elantra Hybrid from them last month. Recently, car dealers have been raising car prices with some cunning tricks. Everyone knows this by now. This dealer also raised the price of the car Recently, car dealers have been raising car prices with some cunning tricks. Everyone knows this by now. This dealer also raised the price of the car a lot with a lot of additions. I saw this, but I bought it anyway because I needed a car. Everything is normal so far, but they wrote 799 dollars for window films that you can have made for 150 dollars outside, so I accepted this. They told me that the car would be ready in 3 days. They said it had to be prepared. For 1,595 dollars, they wrote ceramic coating, but when I bought the vehicle, the traces of the adhesives that were glued when the vehicle was sent from the factory were still standing. So the ceramic coating was a lie. They also charged 325 TL for wheel protection and hydrogen. But 3 km after I bought the vehicle, I received a tire warning because one tire was 41, one was 36 and the other two were 28. So this was also a lie. Finally, when I bought the car, there were no interior mats. I told this to the sales representative. Yes, you are right, they are not there now, but they will come next week and I will deliver them to you immediately when they arrive. A week passed and I sent a message, but they didn't even reply. As a result, if you are going to buy a vehicle and you are going to buy it from this dealership, you may encounter these. For this reason, I recommend you to prefer other places. What this dealer does is at the level of deception. I am really surprised how you charge for the operations you have not done as if they have been done. More

Thornhill Hyundai is one of the most professional dealerships my team and myself have ever dealt with. They deliver the highest quality of service with an outstanding level of customer service. Wilso dealerships my team and myself have ever dealt with. They deliver the highest quality of service with an outstanding level of customer service. Wilson was extremely attentive to detail and kept me updated throughout the whole process. They have modernized the way the automotive service industry takes care of their clientele with real time updates and constant status progression on your vehicle. Even f you aren't close to them I recommend coming here for your next service. You will not be disappointed coming to Thornhill Hyundai. You will be relieved you chose to come here and end up staying a client for life. Make sure to ask for Wilson as he's amazing to deal with and exemplifies true professionalism in an industry where it can be sometimes forgotten. Thank you Thornhill Hyundai for an amazing experience! More

CUSTOMERS SEEVICE POOR Car 2yrs old Car stopped on 401 Had to be towed to dealership. Cost 285 dollars . Starter needed replacement took 6 days Communication on progress not done. HD to contact manage Had to be towed to dealership. Cost 285 dollars . Starter needed replacement took 6 days Communication on progress not done. HD to contact manager finally. Other review with same issue.. More

Salesperson(Irean Song) tries to force you to buy protections and warranties. She doesn't want to talk about price details and car if you don't agree to buy protections and warranties. Absolutely wor protections and warranties. She doesn't want to talk about price details and car if you don't agree to buy protections and warranties. Absolutely worst experience i have ever had. Also, if you complains about their service they will not send customer survey just to avoid bad feedbacks on survey. Worst dealership ever More

I had the most extraordinary experience purchasing a vehicle at Thornhill Hyundai. Masoud Pakdel, the salesperson, ensured that the entire process was stress-free and enjoyable. He surpassed all my expe vehicle at Thornhill Hyundai. Masoud Pakdel, the salesperson, ensured that the entire process was stress-free and enjoyable. He surpassed all my expectations by going above and beyond to provide exceptional service. His thoroughness and extensive knowledge truly impressed me. I couldn't have asked for a better car buying experience, thanks to Masoud's expertise and dedication. More

THE WORST DEALERSHIP! ! STAY AWAY!! My husband and I went in to purchase our son his first car. We were surprised to hear they had the car he wanted in stock, the 2023 E ! STAY AWAY!! My husband and I went in to purchase our son his first car. We were surprised to hear they had the car he wanted in stock, the 2023 Elantra. We built the car on Hyundai Canadawebsite, MSRP and, with deposit and taxes the website showed $249.82 a month. We were upfront, with our sales person, Irene, about what we expected to pay, based on the Hyundai Canada dealer website, and confirmed it on the actual Thornhill dealer website. She came back to us with $544.00 a month!! She would not show us the MSRP. She claimed she didn't have it, how is this possible? Her manager told her to tell us that there were $7000 in added charges already on the car, including$1,995.00 for ceramic coating and $2071.00 Cerium Windshield protection, that we would need to pay for. Oddly enough, their own website with the exact car, VIN# confirmed, doesn't show that. They are completely dishonest and scam artists. I feel bad for anyone who actually falls for these corrupt sales tactics. We drove down the street to Sisley Honda and purchased him a 2023 Honda Civic, for $100 more a month, which we will gladly pay, because they at least showed the MSRP, and we confirmed the price on the Honda Canada website. No hidden fees or Scam add on fees. Hyundai Thornhill should be ashamed of themselves. Stay away at all costs More

Good representation and outstanding service, personal, to the point, helpful and went over every option on the car in a most satisfactory way. the point, helpful and went over every option on the car in a most satisfactory way. More