Thornhill Hyundai

Autotrader inquiry turned into nightmare. Saw a pre-owned SUV listed for 41,888 on Autotrader, after reviewing the ad I decided to email this dealership to get more info and come see the car. Saw a pre-owned SUV listed for 41,888 on Autotrader, after reviewing the ad I decided to email this dealership to get more info and come see the car. I received an email response from one of the "Relationship Managers" who set up and appointment for me to come meet him after work later that week, this is where everything starts to go downhill. The next day I went back to review the ad on Autotrader and to my surprise the price of the car has spiked up to 47,000 with no real explanation as to why. I promptly emailed the "Relationship Manager" back in bewilderment trying to get an answer to this change, first he told me "I believe that is a typo we have been having some issues with our website lately", (what does having issues with their company website have to do with Autotraders website?), so in a nutshell that excuse did not seem to have any merit. Then he proceeds to tell me in another email the reason for the price increase is because "My managers have decided to offer 0% for 48 Months on our Pre-Owned Units" this explanation really was concerning to me as this demonstrates that this dealership purposely skews the prices to rip off their customers. If you really do the numbers this 0% for 48months is not a deal at all, in fact the old price of 41k with standard interest nets you a better saving. Anyways he emails me back and mentions that he has spoken to his "manager" who will honor the initial price, and urged me to come and visit them. Now against my better judgement I talked myself to go visit them (biggest mistake and waste of time). I arrived and met with him, he seemed to keep dodging my questions and not really give me a straight answer, he kept side railing the conversation talking about things that are non related, needless to say after about 45 mins in, I have yet to get a straight answer on 1) What the trade in value of my car is 2) What the final price and term of their SUV will be. Oh and most importantly I have not even seen the SUV I came to see. After another 10-15 mins of running in circles talking about the value of my car he mentions that the standard "market valued" finance rate is 6.9% this is the same for all pre-owned, I mentioned to him that I have an excellent credit score, he said it didn't matter it was the standard rate. Which turned out to be a huge lie and scam, I just checked their website which clearly states "Financing rate as low as 3.67% on approved credit". Anyways he insists I talk to his "manager" and sign some documents so the "manager" can give me the best price for my trade it, note that I have yet to get any tangible information about the SUV or even see the SUV I came there for. I then met so called "manager" who I was blown away by how he was a manager, this individual was very unprofessional, he acted smug and arrogant. In fact 5 mins into my conversation with him I had already realized that I was no longer interested in doing any business with this dealership. It was clear to me that this person did not have any training in customer service. Then he tries to pull a fast one on me telling me he is giving me "the best price" for this SUV and when I added the numbers he presented me with it came up to over 60,000 dollars. At this point I was very infuriated at this dealership and their shady, undercutting antics to cheat thier customers, and I told the manager I was not interested. He then went on to try and act funny by making more smug and unprofessional remarks, at this point I just walked out. To summarize, avoid this dealership at all costs, they will lie, cheat and try everything to screw you over. More

Extremely bad Experience with this dealership I had a very bad experience with this dealership. Trying to be as respectful as i could, ended up sales person calling me, harassing for my husband's I had a very bad experience with this dealership. Trying to be as respectful as i could, ended up sales person calling me, harassing for my husband's leaving a bad review, yelling, and telling me about karma. thus, i did not know, that leaving a bad review is a legal action. The biggest mistake i could ever make, was coming back to Hyundai for getting a new car, but unfortunately, being a loyal customer, does not mean anything neither to their sales team, nor to the management. If you ever decide to buy a new car, never consider this dealership. All their words and proposals related to the vehicle, has nothing to do with the reality. Be extra cautious, and think twice prior signing any papers, as everything will be used against you. More

First time, great experience! Bought my Santa Fe Sport at another dealership out of town and needed servicing in Toronto, this place was the only dealer around that had time slots Bought my Santa Fe Sport at another dealership out of town and needed servicing in Toronto, this place was the only dealer around that had time slots that fit my busy schedule! Came in, they advised me of a recall on the car and said it would be addressed. In no time my car was ready to go! Staff was great, awesome espresso machine and waiting room. I'm currently in the process of transferring for this location to be my home dealership! More

Great service! Really great service! It was second time for servicing of my car - I'm fully satisfied with fast and quality service. Fully recommended!Santa Fe 2017. Really great service! It was second time for servicing of my car - I'm fully satisfied with fast and quality service. Fully recommended!Santa Fe 2017. More

Extremely Happy !! I picked up my brand new Elantra a few weeks ago and I'm so happy with my purchase I love my new car! The staff at Thornhill were very helpful, I woul I picked up my brand new Elantra a few weeks ago and I'm so happy with my purchase I love my new car! The staff at Thornhill were very helpful, I would definitely recommend buying a car from this location! More

Fantastic customer service from my sales representative Zalak! She was very knowledgeable on the vehicle features. Thank you for assisting my needs! Paul customer service from my sales representative Zalak! She was very knowledgeable on the vehicle features. Thank you for assisting my needs! Paul New owner of a 2017 Accent! More