Thorncrest Ford

Very disappointed with this dealership service! I was going to have my F 150 truck serviced at this dealership. I knew what was wrong with my truck ( as a former licensed mechanic) and I asked the s I was going to have my F 150 truck serviced at this dealership. I knew what was wrong with my truck ( as a former licensed mechanic) and I asked the service department to give me a price for labour and parts to replace the timing chain tensioner and timing chains. The Service dep. gave me a written estimate of $ 1,620.00+ tax for labour and the parts department gave me a written estimate of $ 575.00 + tax for parts. I was asked about the symptoms of the truck, I explained. Glorianne informed me that I have to get the diagnostic from one of the their own technicians. I agreed with that, and I dropped my truck in, on June 01, 2020. Later that day, someone from the dealership called me and confirmed the problem that I had already stated and gave me an estimate for the job. There was a large discrepancy between the new estimate and the initial one. The new price for parts was $ 1,589.69 + tax ( triple the initial estimate) and labour 12 hours. On top of that I was charged $135 for the confirmation of the diagnosis I already gave. More

Truck Repair Nobody answers the phone in the service department. The message answering service is full. (you cant even leave a message) The repair department co Nobody answers the phone in the service department. The message answering service is full. (you cant even leave a message) The repair department completely diagnosed what need to be done on my truck completely wrong. And that is NOT the first time. They wanted to perform a $3,500.00 repair. If i had not stopped them. The $300.00 repair i told them more than once what needed to be done. Finally the only person in the entire garage (Stan) listened and the repair was done. The manager of the entire service department does a terrible job running it. I COMPLETELY WILL NOT RETURN. AND I HAVE BEEN EXTREMELY PATIENT WITH THEM OVER THE TIME I TRIED TO DO BUSINESS WITH THEM. Terrible terrible service. More

Buy a car from Thonrcrest Ford was a great experience. Barbara was very helpful to find a car i was looking .She even came in on her day off to help me out close the deal.Congratulations to her and the Tho Barbara was very helpful to find a car i was looking .She even came in on her day off to help me out close the deal.Congratulations to her and the Thorncrest ford Dealership . More

Customer Service Professional Genuine Service from Tanya and Jessica. have the positive 100% pro-active attitude to listen carefully and serve the customer's day-to-day service response handling from Tanya and Jessica. have the positive 100% pro-active attitude to listen carefully and serve the customer's day-to-day service response handling operations and vehicles. Sam More

My experience with Thorncrest Ford was fantastic! They are cheerful and ready to answer any questions. Tanya the service manager is great!! I highly recommend Thorncrest Ford!! 5 Stars!! are cheerful and ready to answer any questions. Tanya the service manager is great!! I highly recommend Thorncrest Ford!! 5 Stars!! More

Over the last year, Barbara helped me find a vehicle . Last year she helped me find a vehicle which me and my wife purchased. She was very friendly, patience, professional and a pleasure to work with. Last year she helped me find a vehicle which me and my wife purchased. She was very friendly, patience, professional and a pleasure to work with. She really took her time with research, following up and showed her knowledge, effort and dedication through her excellence customer service. Barbara's time and expertise is very much appreciated and i will be recommended her for anyone searching for a new or used vehicle. We wish her all best for the upcoming New Year . Many thanks Regards, Joseph and Danuta More

The service dep. is terrible!! Takes forever and they do not keep you informed!! Never using this dealership again!! I’d rather drive 30 min to get good service. not keep you informed!! Never using this dealership again!! I’d rather drive 30 min to get good service. More

Semi Annual Service Today we had our vehicle serviced, and I would like to mention how very helpful and personable our service advisor was. His name is Michael Giordano, Today we had our vehicle serviced, and I would like to mention how very helpful and personable our service advisor was. His name is Michael Giordano, and he was extremely thorough in discussing exactly what was to be done on this visit. Our dealings with Thorncrest Ford have been excellent, and Michael has now made that better!! Sincerely, Bill & Dale Lugowy More

Dealership of choice for us! Today they serviced our 2011 MKZ we just purchased, Stan did an excellent job and Tanya D Melo was very helpful, like always.We feel confident drivin Today they serviced our 2011 MKZ we just purchased, Stan did an excellent job and Tanya D Melo was very helpful, like always.We feel confident driving the car now that was serviced by Stan, he went beyond what we asked him to do and you don't find that everywhere these days.That's peace of mind for us, safety while on the road. Over the years we serviced our 2007 MKZ at Thorncrest Ford and we trusted their advise and our vehicle was always serviced on time and taken care off. They did a great job replacing the drive shaft in the summer, we were very satisfied. Thorncrest Ford will be our Dealership of choice to take our car in the future, for sure. GPH More

Appointments are a joke here. Two visits, both with the same outcome. 4-6 hours after the appointment, car is yet to be looked at. Reason - backlog from the previous day. Why chase me to bring in the car t same outcome. 4-6 hours after the appointment, car is yet to be looked at. Reason - backlog from the previous day. Why chase me to bring in the car then - just reschedule. More