Thorncrest Ford

Customer Service Professional Genuine Service from Tanya and Jessica. have the positive 100% pro-active attitude to listen carefully and serve the customer's day-to-day service response handling from Tanya and Jessica. have the positive 100% pro-active attitude to listen carefully and serve the customer's day-to-day service response handling operations and vehicles. Sam More

My experience with Thorncrest Ford was fantastic! They are cheerful and ready to answer any questions. Tanya the service manager is great!! I highly recommend Thorncrest Ford!! 5 Stars!! are cheerful and ready to answer any questions. Tanya the service manager is great!! I highly recommend Thorncrest Ford!! 5 Stars!! More

Over the last year, Barbara helped me find a vehicle . Last year she helped me find a vehicle which me and my wife purchased. She was very friendly, patience, professional and a pleasure to work with. Last year she helped me find a vehicle which me and my wife purchased. She was very friendly, patience, professional and a pleasure to work with. She really took her time with research, following up and showed her knowledge, effort and dedication through her excellence customer service. Barbara's time and expertise is very much appreciated and i will be recommended her for anyone searching for a new or used vehicle. We wish her all best for the upcoming New Year . Many thanks Regards, Joseph and Danuta More

The service dep. is terrible!! Takes forever and they do not keep you informed!! Never using this dealership again!! I’d rather drive 30 min to get good service. not keep you informed!! Never using this dealership again!! I’d rather drive 30 min to get good service. More

Semi Annual Service Today we had our vehicle serviced, and I would like to mention how very helpful and personable our service advisor was. His name is Michael Giordano, Today we had our vehicle serviced, and I would like to mention how very helpful and personable our service advisor was. His name is Michael Giordano, and he was extremely thorough in discussing exactly what was to be done on this visit. Our dealings with Thorncrest Ford have been excellent, and Michael has now made that better!! Sincerely, Bill & Dale Lugowy More

Dealership of choice for us! Today they serviced our 2011 MKZ we just purchased, Stan did an excellent job and Tanya D Melo was very helpful, like always.We feel confident drivin Today they serviced our 2011 MKZ we just purchased, Stan did an excellent job and Tanya D Melo was very helpful, like always.We feel confident driving the car now that was serviced by Stan, he went beyond what we asked him to do and you don't find that everywhere these days.That's peace of mind for us, safety while on the road. Over the years we serviced our 2007 MKZ at Thorncrest Ford and we trusted their advise and our vehicle was always serviced on time and taken care off. They did a great job replacing the drive shaft in the summer, we were very satisfied. Thorncrest Ford will be our Dealership of choice to take our car in the future, for sure. GPH More

Appointments are a joke here. Two visits, both with the same outcome. 4-6 hours after the appointment, car is yet to be looked at. Reason - backlog from the previous day. Why chase me to bring in the car t same outcome. 4-6 hours after the appointment, car is yet to be looked at. Reason - backlog from the previous day. Why chase me to bring in the car then - just reschedule. More

How to loose a wheel while driving In April I went there to change my winter tires and to have an oil change. After I drove about 200km I started hearing a noise, lauder and lauder. I w In April I went there to change my winter tires and to have an oil change. After I drove about 200km I started hearing a noise, lauder and lauder. I went to the closest Ford dealer and they didn't let me drove my car from there, I almost lost a wheel. So I left my car there, Thorncrest came picked it up and apparently they fixed everything, I was reassured that it was tested by the manager. After another thousand km, same thing, with a different wheel, true. My car was in their shop for almost a week and they didn't bother to check all the 4 wheels. The mechanic that worked on my car the first time was fired, I was told , but the rest of them, knowing what happened you don't check everything. I tried to give them 5 stars for friendliness, but that changes the overall rating. Oh, but I have to say, everybody was so nice, knowing what they did no wonder. More

Absolute the worst service ever for repairs - stay away I purchased my car at this dealership was an OK experience , took in for service twice , 1st time a recall , I called to book it , when I was on the p I purchased my car at this dealership was an OK experience , took in for service twice , 1st time a recall , I called to book it , when I was on the phone Penny said OMG my computer is frozen , so I called back to book the service , had it done was ok , I live in the area of this dealership , there are about 10 dealerships in the area I have been dealing with GM humberview , top notch service , last week my stereo was acting up , not sure if it was the stereo or the speakers , so I call Thorncrest , got penny again , explained the problem , asked if it was covered by warranty and again I got OMG my computer is completely frozen , I told her maybe you should spend some money to get it fixed , I have tricare so I called them as Penny suggested They will cover the stereo not the speakers , they explained I can take it anywhere but If I take to a ford dealership the would waive the deductible, so was forced to take to Thorncrest , would realer deal with humberview , As Thorncrest has the worst reputation along the strip . so when I took it in , book the car in , after asked to speak to the service manager , he was on a call , so Penny comes out , so I told her I was not happy with the service I am reluctantly taking my car here because tricare forced my hand as they would waive the deductible if when I was talking to Penny the service lead hand or what ever he was over heard my talk with Penny , I was waiting for a ride back home and Penny the how ever he was and another guy came outside , this guy without tell me his position , said " you not happy here you don't want us to service your car , we want you to leave , I will bring your car out " I said fine bring my car out , I then asked him to sigh the work order that you are refusing to repair my ford as I will be going after the deductible , he said " I am not signing nothing get out or I am called the police " at no point was I rude I clearly explained my experience , this guy clearly has anger issues and needs to learn who the customer is , took it Humberview had an awesome experience all fixed , was worth the $100 deductible, no wonder two service advisers that work at Thorncrest , take there cares to GM humberview for repairs . More

5 Star Sales Experience Buying 2019 Escape Titanium at Thorncrest Ford was definitely a 5 star experience! Barb treated us so well from the moment we walked into the dealer Buying 2019 Escape Titanium at Thorncrest Ford was definitely a 5 star experience! Barb treated us so well from the moment we walked into the dealer until the moment I drove off the lot this afternoon. An exemplary sales experience. The transaction was seamless. No pressure, no rush, no problems. Everything went as smoothly as it should have. Antonio's attention and assistance was also appreciated. He helped us move the deal along in a friendly, professional manner. Barb's attention to detail and ensuring that I would be happy with my purchase was absolutely outstanding. I would recommend Thorncrest Ford to any of my friends or relatives in a heartbeat and would let then know that Barb would be the best sales person to do make a deal with when considering the purchase of a Ford product. Outstanding! More